Customer Service Manager
Resume:
BRANDON M. ALVAREZ
**** **** ***, *********, ** *4113
*********@*****.***
EXPERIENCE
DECKHAND(Seasonal) 07/2012 -
Goodtime Cruise Line - P/V Goodtime III
Cleveland, OH
(Various Deckhand positions
(Food server, boarding team
(Line handling
DECKHAND/PASSENGER SERVICE CREW/BARTENDER(Seasonal) 04/2011 -
08/2011
Phillips Cruises and Tours - P/V Klondike Express
Whittier, AK
(Maritime vessel and U.S. Coast Guard trained for safety and security
(Performed various functions as service crew-Line Handling, Boarding Team
(Trained as guide for Prince William Sound wildlife and land
OPERATIONS MANAGER 08/2010 -
01/2011
Comfort Inn of Abilene Abilene, TX
(Oversight of all day to day operations of hotel
(Direct supervision of all departments
(Employee training and policy enforcement
CUSTOMER SERVICE REPRESENTIVIVE 10/2008 - 02/2009
Call Center HR Jackson, MI
(Provided maintenance of retail & commercial customer gas and electric
utility accounts
(Processed payments for utility bills
(Set up installment plans for consumer accounts
SERVER/BARTENDER 08/2006 - 06/2008
Brickstreet Bar & Grill Grand
Blanc, MI
(Provided full food & wine service in a fine dining atmosphere
(Retained full knowledge of an extensive food menu as well as wine
selections
ASSISTANT GENERAL MANAGER 02/1998 - 05/2006
Rosalie's Roadhouse
Jonesville, MI
( Was responsible for the opening and closing of the restaurant
( Managed all financial transactions
( Performed multiple tasks as a server, cook, and bartender
( Coordinated special events
( Ordered restock for kitchen and bar
( Designed menus
( Assisted with the selection of menu items
SERVER/BARTENDER 05/1997 - 12/2005
Savarino's Hillsdale, MI
( Served and bartended for all special events
( Supervised banquet employees
( Prepared presentation of food for banquet facility and restaurant
applications
DATABASE ADMINISTRATOR/LICENSING 09/2002 - 01/2004
Michigan Department of Agriculture - Food & Dairy Division
Lansing, MI
( Database management for E*inspector system/Data entry
( Maintained activity reports & communicated daily with state inspectors
( Reviewed retail and food service applicants for licensing
( Created a plan to assist applicants to be in compliance
ASSISTANT GENERAL MANAGER 02/2001 - 06/2002
Qdoba Mexican Grill East
Lansing, MI
(Maintained staff schedule
(Responsible for hiring and training staff
(Responsible for opening and closing restaurant
(Managed budget to maximize efficient operations
EDUCATION
EVEREST UNIVERSITY - Online PRESENT
Brandon, FL
Criminal Justice
ADDISON HIGH SCHOOL 1994 - 1998
Addison, MI
Education comprised of core and advanced class curriculum
SKILLS
(Michigan Food Code and Law including amendments
(Transportation workers identification credential(TWIC)
(Spreadsheets/Charts
issued by TSA (First Aid/AED/CPR
(Rapport development training (Extensive sales
training
(Broad spectrum customer service training (TAPS
Certified - Alaska
(TABC Certified- Texas (Texas and Alaska Food
Handler Certified
AWARDS
(Presented with Award of Excellence for essential tasks performed during
blackout
Of 2003 by Michigan Commission of Agriculture and Governor Jennifer
Granholm
(Commendation from Michigan State Police
(Flawless performance appraisals
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