Administrative Assistant Manager
Resume:
Nattcha Milos Saint Pertersburg, Florida *******.*****@*****.***
Executive Assistant • Executive Administrative Assistant • Executive Secretary
SUMMARY OF QUALIFICATIONS
• 6 years of experience working in administration in multi-national companies, e.g., Australian,
British and U.S. Federal Agency.
• Supervisory skill as Administrative Team Leader overseeing a Project Secretary, Administrative
Assistants, Receptionists and Messengers.
• Proficient in Microsoft office: Advanced Excel, Word, Power Point, Outlook, Sharepoint,
PeopleSoft, Internet, ETM System (Electronic Travel Management System), Citrix Import Max,
Opera, Fidelio, IFCA
• Exceptional skill in web-based information searching and research conducting.
• Well-rounded experience in travel and hotel arrangements, travel expenses, meetings and events
organizing.
• Proficient in creating, formatting, typing and proofreading correspondences, e.g., business letters,
endorsements, and various types of reports.
• Excellent coordination and tasks follow up skill to ensure all inputs are submitted on time.
• Excellent data filing and retrieving skill.
• Thorough knowledge in timesheet managing using PeopleSoft program.
• Possess interpersonal skill which has been well utilized in being the branch’s focal point by
answering questions, provide branch’s information and services and providing front desk
coverage for Behavioral Health Family Advocacy Program.
• Excellent typing skill at 57 words per minute.
• Trustworthy, dedicated, attention to detailed, service-minded, need anticipating, initiative, well-
judgemental professional who can think on her feet, requires minimal supervision and is a good
team player with background in hospitality business working at five-starred international hotels
and familiarity with diverse-cultured workforces from overseas experiences.
EDUCATION
Bachelor of Arts, Information Science Major, English Minor, Silpakorn University,
Thailand, 2006
EMPLOYMENT HISTORY
Administrative Specialist October 2011 – June 2013
Marine and Family Programs Branch,
Marine Corps Community Services,
Marine Corps Base Camp Butler, Okinawa, Japan
• On behalf of Chief, Marine and Family Programs, coordinate with Program Directors, i.e.,
director of Behavioral Health Family Advocacy Program, Substance Abuse Counseling
Center, Personal and Professional Development Resources, Career and Education
Services and Marine Corps Family Team Building, on day-to-day business, projects, tasks
and reports.
• Manage Chief’s calendar, appointments, meetings and keep him updated when new
agenda is added and remind him when time approaches.
• Report Chief’s timesheet to payroll office, keep track and update the leave balances.
• Assist the Chief with computer-based issues such as Microsoft Outlook, Outlook on
mobile, Microsoft Office and other computer-based programs.
• Handle Chief’s travels; e.g. flight tickets, rental car, hotel, expense reports and
compensatory time off and adjust calendar to suit travel plans.
• Coordinate branch weekly, bi-weekly, monthly and quarterly meetings, teleconference,
candidate interviews and remind the Chief and Program Directors of all agenda for timely
attendance as well as ensure conference room and equipment are reserved and ready for
such events.
• Coordinate, follow up and review projects and tasks assigned by the Chief to Program
Directors e.g., strategic plans, annual chronological report, to ensure all tasks are
completed in timely manner to create a smooth workflow.
• Review, check and correct all documents submitted to the Chief for his approval, e.g.,
employees’ leave and travel requests, mileage claim for reimbursement, letters,
endorsements, purchase request, etc.
• Prepare branch’s correspondence and routing slip as well as receive, thoroughly screen,
record, ensure correct grammar, spelling, capitalization, punctuation and appropriate
format is used in correspondence prepared by others, make appropriate corrections prior
to submission to the Chief and distribution to concerned departments/personnel. Follow up
for responses and search and retrieve correspondence when needed.
• Guide and educate other clerical staff to ensure appropriate correspondence format and
type are used and appropriate procedures are made to suit business nature of each
correspondence.
• Use spreadsheet, MS. Word and Powerpoint and web based format to create branch’s
reports, e.g., weekly report, weekly accountability report, monthly statistics report and
annual/irregular and submit them to the Chief and Intranet system.
• Create, maintain and update PowerPoint presentations used for seminars, meetings, and
branch’s organizational chart in both electronic and paper format.
• Create branch’s informational brochures for distribution in branch’s events and seminars.
• Create and develop branch’s Sharepoint site and educate other users.
• Set up filing system for branch’s reports, correspondences and personal correspondences
of the Chief’s and Program Leaders’ manually and electronically.
• By operating PeopleSoft system, record Program Directors’ time and leave earned and
utilized and keep tracking on leave balances and ensure correct type of leaves is utilized
appropriately in each situation and update Program Directors on their leave balances.
• In a friendly manner, receive visitors and phone calls, provide branch-related information
and accurately determines nature of request and refer callers/visitors to the Chief or
appropriate staff.
• Provide front desk coverage for Behavioral Health Family Advocacy Program.
Administrative Team Leader August 2009 – December 2010
Lamprell Asia Ltd. Thailand
• Establish administrative systems, work procedures and schedules and review reports of
daily work of clerical staff to ensure efficient and effective business. Maintain proactive
approaches on administrative agendum in order to prevent complications and plan for
solutions beforehand.
• Supervise, train, oversee administrative staff; i.e. Project Secretary, Administrative
Assistants, Receptionists, Messengers, Drivers and Housekeepers. Manage their work
schedules and guide them to solutions in complex tasks and problems and review their
work efficiency periodically.
• Control administrative cost and budget, review and approve/disapprove purchase requests
and invoices according to company’s policy and budget.
• Review and rate administrative staff’s performance and guide them to approaches that
improve their performance for best interest of the company’s.
• Initiate campaigns in order to reduce company’s expenses; e.g. 3Rs campaign, power
nap, electronic equipments inspection.
• Organize internal and external events to improve employee relationship within organization
and for public relation purposes; e.g. Sports Day, New Year party, Children Day,
company’s establishment anniversary.
• Schedule external and internal meetings and appointments for managements and attend
meetings on behalf of or with managements. Issue and distribute meeting agenda, follow
up confirmation of attendance, take notes and type, review, distribute and file minutes of
meeting.
• Prepare, translate, store and retrieve correspondences, report, minutes of meeting and
outstanding letters of communication with clients, partner company and federal authorities
using Microsoft Office and computer filing system.
• Set up procedures for and arrange travels, accommodation, transportation for
managements for both business and leisure purposes and prepare leave requests and
necessary documents for international travel; i.e. visa
• Be a Personal Assistant to managements and assist them with both business and family
matters; e.g. family’s visas, school, housing.
• Be a company’s focal point receiving external contacts via telephone, email and face to
face and determine natures of contact and delegate them to appropriate department. In
case of managements related contacts, handle them on behalf of the managements and
report to the managements for directions.
• Write company’s articles on activities and movements quarterly to be published on Head
Quarter’s magazine
• Guide, review and approve English-written materials prepared by administrative staff and
others to ensure correct grammar, spelling, punctuations and completed information is
delivered.
• Use Information Science knowledge to perform advanced information searching using
Internet-based tools and collect and filter information using critical thinking skill,
collaborate all information into one well-organized material and present to management
when requested.
• Concentrate on complex administrative tasks and coordinate project-based works.
• Liaise with other departments in order to complete managements’ assignments and
provide for them administrative assistance as needed in order to fulfill tasks.
• Operate Material Requisition by using the computer application “Citrix.”
• Manage expatriates’ mobilization and demobilization and make necessary arrangements;
e.g. flight arrangements, transportation, Visa and Work Permit, accommodation and
housing, family matters.
• Consult and motivate administrative staff in order to improve their performances and to
provide best and knowledgeable support to operational and commercial teams.
Travel Coordinator/Administrative Assistant August 2007 – April 2009
Woodside Burrup Pty., Ltd.
• Welcome and host VIP visitors and organize their transportation, accommodation,
transportation, meetings, events, site inspections and leisure activities.
• Organize business related and recreational events and meetings both inside and outside
company’s site; e.g. New Year’s eve party, Christmas party, golfing events. Create events’
schedule, invitation, review and select food menu and coffee break menu and oversee all
events from beginning to end to ensure all events run smoothly and satisfactory.
• Manage managements’ calendars, schedule meetings, take and distribute meeting
minutes.
• Arrange business related international travels by arranging flight tickets, hotels, rental cars
using Electronic Travel Management System. Coordinate with Head Quarters for all Travel
Request approval and travel report.
• Arrange Rest and Relaxation based international travel on a 6/1 rotation using Electronic
Travel Management System. Focus on company’s policy and budget on Rest and
Relaxation to ensure all travels are according to the policy and budget and keep tracks on
rotation schedule to ensure personnel’s travels not exceeding their leave allowance and
company’s budget.
• Manage a 30-driver team and pooled vehicles to support the site team in their daily work to
ensure not only the site team have drivers and cars but also all site visitors are catered for.
• Arrange safety in driving training for, supervise and evaluate drivers on their services to
ensure all drivers drive safely as safety is number one priority.
• Assist the site team with faxing, copying, typing, printing reports, blueprints,
correspondences, announcements.
• Inventory and purchase stationery supplies, office amenities; e.g. coffee, snacks, and
janitor’s supplies.
• Take charge of all communication as Thailand operating center focal point to liaise with
other project focal points from different locations such as Unite Kingdom, Singapore and
Australia.
• Adhere to safety regulations and standards. Use required safety equipment, and observe
safe work procedures and promptly report workplace hazards to Safety Manager.
• Manage all personnel’s visa and work permit, keep record and process renewal when
expired.
• Assist all personnel with financial management such as accommodation rental negotiation,
house bill payments, personal bill payments, house supplies and cleaning and family
support.
Guest Relations Officer/ Guest Service Officer April 2006 – July 2007
Pattaya Marriott Resort and Spa
Sheraton Pattaya Resort
Guest Relations Officer:
• Inspect hotel’s V.I.Ps’ rooms prior to their arrival, greet, welcome, check in and ensure all
V.I.Ps receive all basic and special services according to hotel’s standards.
• Recognize hotel’s V.I.Ps and their preferences and arrange compliment room amenities
accordingly. Also learn their personality in order to create friendly and warm atmosphere
for them.
• Provide services at Executive Lounge where provides business center service and
exclusive food and drinks for V.I.Ps. Learn and recognize their food and drink preferences
and allergies to ensure their safety and satisfaction.
• Develop excellent communication skills and interact with hotel’s guests in order to learn
their profiles then record, maintain, share and update them in the system to ensure that
they are recognized when they return in order to create impression and loyalty to the hotel.
• Response and take action on guests’ complaints, requests, queries and emergency
incidents.
• Provide hotels’ guests with local information, tourist attractions and arrange transportation
for them to get to their desired destinations.
Guest Service Officer
• Provide one-stop service to hotel’s guests as a call center by receiving internal and
external call for room services, housekeeping services, maintenance services, call
transferring, room reservation, complaints, emergency incidents, hotel’s information, local
information, restaurant reservation, local attractions reservation, transportation request
and check-out request.
• Prepare reservation, occupancy, immigration reports and submit them to Front Office
Manager.
• Make great first impression to all guests on hotel’s services as the first point of contact to
ensure guests’ positive attitude towards the hotel.
English Interpreter (Freelance) May 2009 – August 2011
• Provide interpreting and translation service to U.S. Military in field trainings, classrooms
and diplomatic activities.
TRAINING
• Advanced Microsoft Excel
• Microsoft Sharepoint
• Universal Class’s Administrative Assistant Course
• Electronic Travel Management (ETM) System
• Naval Correspondences
• Equal Employment Opportunity (EEO) Training
• Prevention of Sexual Harassment (POSH) Training
• Joint Anti-Terrorism Level 1
• Records Management
• Operation Security (OPSEC)
• Information Assurance Awareness
• Counter-Espionage Awareness
• Anti-Terrorism and Force Protection
• Combating Trafficking in Persons(CTIP) General Awareness Training
• No Fear Training
• Lethal Keystrokes
• Ethics Training
• Alcohol and Drug Awareness for Employees Training
• Basic Information and Personnel Security
• Personally Identifiable Information
• Drug Free Workplace Program (DFWP) Training
• Payment Card Industry (PCI) Security Awareness Module & Security Policy Training
Contact this candidate