Customer Service Representative
Resume:
Joe Supan
**** ******* ****** ● Columbus, Ohio **201● *****.*@***.***● 440-***-****
EDUCATION
The Ohio State University Columbus, Ohio
Bachelor of Arts in English Graduated June 5, 2013
Minor in Economics Overall GPA: 3.105
RELEVANT EXPERIENCE
The Ohio Telehealth Initiative Columbus, Ohio
Grant Writing Intern January 2013 Present
Learned valuable information on healthcare software and the telehealth industry
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Designed and wrote content for company website
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Created documents for internal communications within company
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Edited informational pamphlets for distribution outside of company
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Aided in the construction of grant proposal for Center for Medicare & Medicaid Services
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ADDITIONAL EXPERIENCE
Continental Message Solutions Columbus, Ohio
Inbound Customer Service Representative October 2011
January 2012
Received phone calls from a variety of businesses and took appropriate action
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Gained valuable skills in logistics and customer service
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Responsible for providing customer service in emergency situations
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Learned basics of healthcare terminology and infrastructure
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The Dow Chemical Company: Poly Carb Division Solon, Ohio
Bridge Technician June 2010
September 2011
Installed epoxy overlays to bridges around country for skid protection and deck
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preservation
Responsible for knowing how to safely operate a variety of heavy machinery
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Coordinated activities among disparate groups of workers
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RELATED SKILLS
Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook; SPSS;
Adobe Fireworks, Dreamweaver; proficient with internet research skills
Language Skills: Knowledgeable about rules of grammar and punctuation; possess excellent
typing ability (60 w.p.m.); experienced with technical writing
Quantitative Skills: Ability to analyze data and synthesize it into coherent reports; skilled with
using statistics to strengthen argument
HONORS & ACTIVITIES
Recipient of Yale Book Award for “hard work, personal character, and intellectual promise”
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Dean’s List 4 terms
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Editor of literary journal, “Janus.” Also responsible for finding patronage to sustain
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circulation
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