Services Training
Resume:
BELINDA M. HEARN
**** ****** **** **. ***. *D Smyrna, Georgia 30080
*************@*****.***
Highlights
An accomplished public sector professional with ten years of progressive experience
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in program management, community outreach and partnership development.
Skilled in effectively building relationships with community partners in the private and
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public sectors.
Strong knowledge of public laws, policies, and government sector administration.
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Track record of collaborating effectively across all levels within an organization
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A confident communicator with strong relationship building and training skills.
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Excels in managing complex cases and programs; effectively managed a 500+ client
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caseload.
Strong computer skills; extensive knowledge of a variety of software packages including
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Microsoft Word, Excel, PowerPoint, Outlook, and Banner.
Education
Master of Public Administration 6/2008
Troy State University, Atlanta, GA
Bachelor of Arts, Criminal Justice 7/1998
Fort Valley State University, Fort Valley, GA
Career History
Clinical Care Consultant, Northside Psychological Services. Marietta, GA April 2013-
Present
Manage the plan of care for a caseload of patients through coordination of care with
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clinicians and health care professionals.
Collect and enter patient demographic and insurance information into the system; verify
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patient insurance coverage.
Acts as a liaison between the clinical staff, community organizations and social service
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agencies.
Responsible for collecting socio-emotional, observational and medical data; generates
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weekly and monthly reports.
Identify community resources and assist the patient in accessing healthcare services.
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Reviews clinical documentation of clinical staff on a regular basis, including regular
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chart audits.
Career Coordinator, Georgia Department of Labor. Marietta, GA August 2011-April 2013
Provided leadership and direction for individual assessments, career planning and
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placement strategies.
Coordinated and implemented a school to work transition program requiring both local
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and statewide travel.
Identified “at risk”, participants that met program criteria; built and maintained
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community relationships with local businesses.
Developed and coordinated career counseling services and job search assistance.
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Coordinated documentation and monitored the program effectiveness.
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Engaged businesses in the community; invited speakers to provide internship mentors and
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to expand job placement opportunities.
Led individual and group education sessions; provided instruction and training in a
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classroom setting.
Senior Employment Development Coordinator, Baltimore County Government. Baltimore, MD
June 2009- March 2011
• Determined eligibility for multiple employment and training programs.
• Supervised, organized, searched and identified and implemented job development and
placement for Baltimore County Family Employment Support Program.
• Participated in the review and completion of eligibility employment assessments for
clients.
• Conducted presentations for employers about program and clients, using power point and
other presentation materials.
• Conducted workshops and presentations for clients on employment trends and job
opportunities.
• Developed private and public community partnerships to promote employment
opportunities for clients.
• Partnered with community organizations to address employment barriers for clients.
Juvenile Probation Officer, DeKalb County Juvenile Court. March 2006- June
2009
• Managed interview processes for individuals assigned to probationary status.
• Counseled clients and offered community resources referral for mental health services.
• Directed administration processes; prepared pre and post sentence reports for the courts.
• Managed client scheduling systems; coordinated client and agency appointments.
• Administered drug and alcohol screening programs and procedures.
• Served as a youth and community liaison; connected clients with appropriate services.
• Supervised client information; maintained case profiles in Banner computer systems.
• Analyzed and evaluate program services and worked with interdisciplinary teams for mental
health treatment services.
Juvenile Probation Officer, Georgia Department of Juvenile Justice March 2003-March
2006
• Administered probation services for youth committed to the Department of Juvenile Justice.
• Designed a youth professional development program geared towards supporting young adults
with employment training and job skills.
• Successfully managed a complex client caseload.
• Supervised youth services; ensured clients received psychological testing and mental health
services.
• Provided crisis counseling as well as counseled youth and families.
• Administered Comprehensive Risk and Needs Assessment, as well as drafted safety plans
for sex offenders.
• Attended release review hearings IEP meetings and interdisciplinary treatment teams.
• Responsible for making home and facility visits; traveled on a regular basis.
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