Gaynelle Stephens

**** ***** ****** **

Palm Bay, Florida 32907

Tel: 239-***-****

E-mail: ab7b3n@r.postjobfree.com

QUALIFICATIONS:

. Counseling Skills: Excellent problem solving, listening skills,

assessing, modifying and reassessing customer/ client needs and goals

. Interpersonal Skills: Excellent communication and organization skills,

experienced at prioritizing and coordinating activities and programs

EXPERIENCE:

MACY'S, NAPLES, FL

SALES MANAGER, 11/2011-05/2013

. Delivered outstanding service and overall shopping experience

. Recruited and trained top sales professionals

. Trained, motivated, and developed selling teams to reach their full

potential to maximize business opportunities

. Created a positive workplace environment to reduce retention and

turnover

. Ensured company policies, procedures, and shortage awareness were

understood

. Partnered with Merchandise Managers to plan and execute floor moves,

merchandise placement, and sales promotions set-up

OLD NAVY, NAPLES, FL

SERVICE and TRAINING MANAGER, 04/2011-11/2011

. Train workforce on the companies best practices

. Ensure all new-hirers complete the 2 day in classroom training and

excel through the 90 day hands on operation training the daily

progress of the new-hires training results

. Provide hands on coaching for new and experienced employees

. Conduct in-class training on safety, security, and workplace methods

. Conduct communication meetings with employees, supervisors, and

managers to provide feedback about the daily progress of the operation

. Conduct focus group and safety meetings to allow for information to be

issued to both management and non-management

. Ensure customers service is provided on the sales floor

. Drive the companies sales and objectives daily

MENZIES AVIATION, ORLANDO, FL

LEAD RAMP AGENT, 1/2008 -1/2009

. Conduct briefings with crew members on all off-load and upload plans

for daily flights

. Establish crew member staffing

. Create strategic plans for successful flight turn around operations

. Prepare the necessary equipment needed for each flight operation

. Conducting surveys of broken or unsafe equipment

. Ensure that the aircraft is airworthy

. Ensure that all loaded items are in compliance with the captains

flight plan

. Ensure the aircraft is free of debris any prohibitive hazmat material

. Ensure the ramp is free of all foreign object debris

. Training and coaching new-hires on proper work safe methods

. Preparing the cockpit for pushback and taxing to the runway

. Submitting flight information sheets per daily flight

UNITED PARCEL SERVICE [UPS], ORLANDO, FL

F/T EXECUTIVE OF LOAD OPERATION, 3/2007-1/2008

. Planning and organizing the daily business plan for the Hub operation

. Communicate and facilitate to all p/t supervisors and the work force

the daily plan for the operation

. Solve all problems the occur during and after the operation

. Train and coach both the p/t supervisor and the workforce on proper

work methods and safety methods

. Fulfill my role as business team leader by enforcing safety, quality,

and best practices in every aspect of the operation

F/T EXECUTIVE OF TRAINING OPERATIONS, 9/2006-3/2007

. Ensure all new-hirers complete the four day in classroom training and

excel throughout the 30 day hands on operation training

. Track the daily progress of the new-hires training results

. Provide hands on training for new and experienced p/t supervisors

. Conduct in-class training on safety, security, and workplace methods

. Conduct communication meetings with employees, supervisors, and

managers to provide feedback about the daily progress of the operation

. Conduct focus group and safety meetings to allow for information to be

issued to both management and non-management

F/T EXECUTIVE OF AIR OPERATIONS AND TRAINING, NEW YORK, NY 1/2006-9/2006

. Train workforce on safety and methods in the air operations

. Ensure all new-hirers complete the four day in classroom training and

excel through the 30 day hands on operation training the daily

progress of the new-hires training results

. Provide hands on training for new and experienced p/t supervisors

. Conduct in-class training on safety, security, and workplace methods

. Conduct communication meetings with employees, supervisors, and

managers to provide feedback about the daily progress of the operation

. Conduct focus group and safety meetings to allow for information to be

issued to both management and non-management

F/T EXECUTIVE OF UNLOAD, LOAD, SORT OPERATIONS, NEW YORK, NY 7/2004-1/2006

. Plan and organize the daily business plan for the Hub operation

. Communicate and facilitate to all p/t supervisors and the work force

the daily plan for the operation

. Solve all problems the occur during and after the operation

. Train and coach both all p/t supervisor and the workforce on proper

work methods and safety methods

. Fulfill my role as business team leader by enforcing safety, quality,

and best practices in every aspect of the operation

NORTHEAST MNY REGION HUMAN RESOURCE TRAINING SPECAILIST, NEW YORK, NY

8/1998-7/2004

. Completed the hiring process, conducted interviews, prepared the

training activity for new-hirers, supervisors, and drivers

. Human Resource workforce new-hirer facilitator

. UPSCO district trainer

. Air and ground airport ramp facilitator and trainer

. UPSCO air/ground handler facilitator and trainer

. Hub new-hirer facilitator

. New supervisor facilitator

. Provided Yard Control, Adopt, Lockout and Conveyor Securing procedure,

Hazmat training, Safe Work Habits, and IPLD training

NORTHEAST MNY REGION HUB SORTER, NEW YORK, NY 2/1996-8/1998

. Sort packages to correct destination by the use of memorizing cities,

states, and zip codes for the United States

. Make address correction for incorrectly addressed packages

. Produce claims for damaged packages

NORTHEAST MNY REGION HUB LOADER, NEW YORK, NY 9/1995-2/1996

. Load packages into feeders using proper load methods

. Ensure the packages are not damaged

. Ensure proper hazmat loading is followed daily

. Ensure all packages are scanned into the IPLD system

LICENSES/CERTIFICATIONS:

. Dry Ice procedures and loading

. UPSCO Trainer

. UPSCO Air/Ground Handler

. Employee Injury Procedure

. Workplace Violence Procedure and Prevention

. ADA Procedure

. Adopt Certification

EDUCATION:

Hunter College, the City University of New York, New York, NY

BA- focus in International Law, June 8th, 2004

Graduated with a 3.0 and a member of the National Honor society since

1988

REFERENCES

Tavaris Velazquez 239-***-****

3006 Tazewell Ave, Palm Bay, FL 32909 (Friend)

Donna Fields 917-***-****

10115 Seaview Ave, Brooklyn, NY 11236 (Friend)

Jose Rosario 718-***-****

217 33rd St., Brooklyn, NY 11232 (Employee)

Larry Lee 917-***-****

643 W. 43rd St., New York, NY 10036 (Supervisor)

Lamique Smith 347-***-****

657 667 Classon Ave., Apt. 3D, Brooklyn, NY 11238 (Friend)

Lula Davis 941-***-****

1416 8th Ave. E., Palmetto, Fl. 34221 (Friend)

Ingrid Benites 718-***-****

643 West 43rd St., New York, NY 10036 (Employee)

Contact this candidate