Handling Provider s calls (inbound/Out Bound), MS Office, MS DOS
Resume:
GURUANANDHAN.R
AMAR SEVA SANGAM SCHOOL OPP, Mobile:099********
TENKASI ROAD,AYIKUDI,TENKASI 627852 *************@*****.***
OBJECTIVE:
To contribute effectively towards the company's growth and apply the values
of the organization that would be absorbed in.
PROFESSIONAL EXPERIENCE:
MUTHOOT FINANCE LTD
JUNIOR EXECUTIVE 12.03.2010 TO 13.03.2013 THREE YEARS
Roles and Responsibilities
. Worked towards achieving the individual metrics based on the client
requirement.
. Training new recruits.
. Handling Provider's calls (inbound/Out Bound)
Roles and Responsibilities
Handled escalation /Repeat mails which demand resolution at a higher support
level.
Handled customer queries, request & complaints.
Part of Andhra Pradesh Post-paid and Tamilnadu Post-paid Non Voice team that
provided the primary response for Airtel customer support.
Out called the customer to know the severity of the issue and closed the
same as FTR (First time resolution).
Delivered the Best Quality service to customers.Escalating the process and
product issues at the right time and ensure the end user satisfaction.
Used to take care of new joiner by clarifying their doubts, providing
training and help them in achieving their productivity.
Little Drops
Old age Home
Volunteer Service
March 2009 to November 2009
EDUCATION:
B A (HISTORY) ANNAMALAI
UNIVERSITY
Diploma in Computer Application RAJAPALAYAM
HSC NADAR Hr Sec School,
RAJAPALAYAM
IT SKILLS:
MS Office, MS DOS, Windows and XP,
Extra-Curricular Activities:
Leadership Skills
Good Interpersonal Relationship
PERSONAL INFORMATION:
Date of Birth: 17/08/1984
Father's Name: A.RAMAR
Occupation: SUB INSPECTOR OF POLICE (RETD)
Languages Known: English, and Tamil
Marital Status: Single
DECLARATION:
I hereby declare that the above-mentioned information is
correct up to my knowledge and I bear the responsibility for the
correctness of the above-mentioned particulars.
Date: 24.06.2013
Place: TENKASI
(GURUANANDHAN.R)
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