Manager Service

Troy Bouchard

***** **** *** ** * Roy, WA 253-***-**** *****@*****.***

Targeting IT Positions

University of Phoenix graduate offering a strong academic background in IT combined

with excellent real world experience.

Creative problem solving techniques and adapt easily to new situations. Operates well

within a team environment.

Quickly learn and master new technology; equally successful in both team and self

directed settings; and proficient in a range of computer systems, tools and testing

methodologies.

Education

UNIVERSITY OF PHOENIX – Phoenix, AZ, Bachelor’s Degree (Recent Graduate)

• B.S. in Internet Technologies / Information Security Systems program GPA: 3.63/4.0

Technology Summary

UNIX, Windows 9X/NT/2000/XP/7/Windows 2008 Server R2, Mac OS, Linux,

Systems:

Amiga

Relational Databases, MS SQL, MySQL

Databases:

SQL, HTML, CSS, C, Java, VB.NET, C#

Languages:

MS Project 2010, MS Visio 2010, MS Office 2010, various other software suites

Software:

IT Experience

JC Penney’s Logistics – Sumner, WA

LAN/PC Tech, (2007 to 2008) Maintained user computers, add users to in house

oracle database. Maintained computer server systems and peripherals which include thermal

printers and RF handheld scanners.

Selected Contributions:

o Handled technical calls daily and consistently met high service standards.

o Entered trouble calls in company database.

o Assisted users with questions about saving files to servers and various printing tasks.

MTIDA ISP – Grangeville, ID

• Network System Administrator, (2003 to 2005) - managed the email, web and name

servers. I also provided support for MtIda customers when they call in with various questions

and concerns about computers.

Selected Contributions:

o Handled technical calls daily and consistently met high service standards.

o Handled cleanup of customer computer systems and restored computers to factory

defaults for customers when needed.

o Recently redesigned the company website (July 2013).

GTECH Corporation – Lacey, WA

Network Operations and Communications Manager, (2000 to 2002) - Managed

the Communications Network for GTECH Corporation in the state of Washington for the

Washington State Lottery that consists of 363 Satellite retailers, 618 Radio retailers, and 872

TELCO retailers with 3 employees on staff.

Selected Contributions:

o Handled technical calls daily and consistently met high service standards.

o Handled calls from retailers when the communications lines went down and worked

with service providers to get the lines to come back up.

o Controlled a budget of over $3 million a year for communication equipment and lines

as well as employee salaries.

Available for Relocation & Travel

Contact this candidate