Administrative Assistant, Human Res, Customer Service, Quality Control

Latina C. Williams

HUMAN RESOURCE PROFESSIONAL PREPARED TO ASSIST IN ALL ASPECTS OF EMPLOYEE

SERVICES, COUNSELING, AND COMPENSATION, SUPPORTING PERFORMANCE MANAGEMENT

REVIEWS AND COMPLIANCE WITH REGULATORY REQUIREMENTS.

key competencies

RECRUITMENT & RETENTION CUSTOMER SERVICE DATA ENTRY & MAINTENANCE

POLICIES & PROCEDURES QUALITY ACCOUNTS PAYABLE

ASSURANCE/COMPLIANCE

TRAINING & DEVELOPMENT PAYROLL PROCESSING BUSINESS

SUPPORT/ADMINISTRATION

SUMMARY OF QUALIFICATIONS

. ENGAGED AS A QUALIFIED HUMAN RESOURCE ASSOCIATE READY TO MANAGE A CROSS-

SECTION OF TECHNICAL ASSISTANCE, RESEARCH, AND GUIDANCE FOR SUPERVISORS

TO IMPROVE EMPLOYEE RELATIONS, JOB DESCRIPTIONS, AND STAFF EVALUATIONS;

TRAINED TO CONSIDER EMPLOYEE GRIEVANCES AND RESPOND WITH SOUND COUNSEL

AND TIMELY, RESPECTFUL RESOLUTION.

. Compiled and formalized procedures for maintaining student transcripts

and compliance documentation.

. Qualified and trained in human capital management, recruitment, and

employee retention best practices; versed in career development planning,

performance appraisals, and workforce resource assessments, engaging in

studies covering employment policies, global compensation, and right-

sizing.

. Computer/Systems Proficiency: MS Office Suite; MS Works; WordPerfect;

Banner 6 & 7; Windows XP/Vista; multi-line phone systems.

Education And Training

MASTER OF BUSINESS ADMINISTRATION JULY 2012

university of phoenix Phoenix, AZ

Concentration in Human Resource Management ( GPA: 3.61/4.00

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT 2009

university of phoenix Phoenix, AZ

professional Experience

OFFICE MANAGER 2010-PRESENT

chester c. payton, jr. Funeral services Dunn, NC

. Provide business support for five professionals in the administration of

documentation, filing systems, and compliance with state and federal

regulations.

. Persuaded management of the importance of using updated software to

produce death certificates, aligning information with state mandates.

. Control the office budget and track expenses; produce outstanding PO

reports, filing small claims cases against estates with a recovery rate

of 85%.

. Instituted a process to increase payment rates that authorized direct

contact with insurance companies to collect compensation for services

rendered.

crew leader assistant & enumerator 2010

us census bureau Charlotte, NC

. Managed a team of ten enumerators responsible for contacting citizens and

achieving accurate counts of data related to census questions, reviewing

output and resolving inquiries.

. Exceeded performance measures and earned a promotion to Crew Leader

Assistant; trained new hires on interview and documentation methods.

. Certified daily payroll and progress reports to ensure the completion of

assigned work in established timeframes; completed performance reviews

and recommended individuals for increased responsibilities and

terminations.

. Allocated resources by reviewing needs in assigned areas and locating

specific households to be interviewed.

. Adhered to strict guidelines and confidentiality when conducting

interviews; assessed the quality control achieved on selected addresses,

determining sample pass-rates and updating records.

. Collected hours worked, units produced, miles driven, and expenses for

associates.

student services representative 2005-2007

fayetteville state university Fayetteville, NC

. Contributed to the demands of the Office of the Registrar, updating

student transcripts, producing diplomas, and complying with federal

regulations; utilized and trained associates on internal software

applications.

. Interacted daily with students, resolving inquiries surrounding student

registration, transcripts, enrollment verification, and course selection.

administrative assistant 2003-2004

INVESTor's Title Charlotte, NC

. Supplied office administrative support for a team of two; generated up to

15 preliminary title policies for lawyers and mortgage companies daily.

. Finalized initial title searches to investigate property liens.

ADDITIONAL EXPERIENCE

. Administrative Assistant, Wyeth Pharmaceuticals, Sanford NC, 2002-2003

o Created correspondence for communicating office policies and programs

for the supervisor, emphasizing areas of cGMP, standard operating

procedures, and quality assurance; completed payroll processing,

travel reports, and supply requisitions.

. Administrative Assistant, Glaxo-Smith Kline, Cary, NC, 2000-2002

o Supported two directors and four managers; prepared materials for

conferences, appointments, and payroll processing.

. Preceding Roles:

o Administrative Assistant, Pergo Inc., Raleigh, NC

o Mortgage Broker, EquiPlus Mortgage, Dunn, NC

o Substitute Teacher, Harnett County School System, Lillington, NC

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