Customer Service Manager

Name :Jaya Prakash Reddy T

Experienced in : Customer Service/ Operations/ Administration /Fecility Manager/

Credit and Collections

Industry : Customer Service/ Administration/Fecility Manager /Banking E

Mail :**********@*****.***; *********@**********.***

Phone :+91-924*******

Address :Plot # 257, Greenfields colony, Kanajiguda, Trimulgerry, Secunderabad

500015, A.P

BACKGROUND

Summary:

Hi, I am Jaya Prakash Reddy T, having an astute professional with over 1 decade of experience in

Customer Service/ Operations/Administration/ Credit and Collections. I have successfully completed

M.Com & B.Com from Osmania University, Hyderabad . I am well versed with MS Words, MS Windows &

Internet Applications. I am proficient credit verifications & collections, Risk Management, Claims

Investigation and office administration etc.

I am good at interpersonal, communication and organizational skills with proven abilities in training &

development, customer relationship management and planning.

I am prudent, disciplined and self motivated with excellent interpersonal, communication and

organizational skills. I believe in surpassing my potential time and again. New challenges motivate me and

my work is my passion.

Experience:

Organization :Pranay Corporate Services

Title (Designation) :Manager – Operations (Credit verifications and Collections)

Location :Hyderabad

Time Period :Aug’2012 …… May’2013

Description : I am handling a team of 20 field executives & team of tele callers in the process

of credit verifications & Collections. I am entertaining customer’s query and

complaints and reverting on their mails. I am preparing and maintaining MIS

reports on daily/weekly/monthly basis to meet the TAT.

Organization :CRP Technologies (I)Ltd

Title(Designation) :Operations – Branch Manager

Location :Hyderabad

Time Period :January 2012 to July 2012

Organization :Indiaideas.Com Ltd (Bill Desk)

Title (Designation) :Operations –Team (ecs process Management)

Location :Hyderabad

Time Period :March 2008 to December 2011

EDUCATION

College Name :Osmania University, Hyderabad

Dates Attended : 1991

Degree : M.Com

Field of Study : Commerce

School Name : Osmania University, Hyderabad

Dates Attended : 1988

Degree : B.Com

Field of Study : Commerce

ADDITIONAL INFO

: Playing all type of games, watching cricket etc……

Interests

Personal Details:

Birthday : 30th October 1966

Marital Status : Married

Advice for Contacting:

I’m always open to conversation, networking with like minded professionals or discussing future

prospects. Connect with me on Linked In or contact me at **********@*****.***;

*********@**********.***.

Contact this candidate