Project Manager Management
Resume:
SHEILA ROBERTSON
************@*******.***
PROFESSIONAL SUMMARY:
Seasoned project manager offering over 10-years of hands-on experience in project
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coordination, reporting and planning specializing in the Information Technology industry
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Highlights of qualifications:
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Solid understanding of current technologies and methodologies to plan and communicate
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effectively with project team and sponsors
Expert in planning, coordinating, and administering projects in a technology environment.
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Background in risk management
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Versed in developing and managing complex project budgets using MS Project
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Superior customer relationship development and support experience
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Proven intermediate/advanced skills using MS Excel including complex formulas, pivot tables
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and drop down menus; possess solid user experience in MS Project 2007.
Strong understanding of the Software Development Life Cycle (SDLC), including requirements
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gathering, analysis and design, development tools and technologies, release and version
control, contemporary testing methodologies, and deployment management
Certifications in Project and Program Management and E-Commerce
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TECHNICAL SKILLS:
Databases: MSSQL, Oracle Suites, OLAP, Linux, Content Dbase & Open Source
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Operating Systems: Windows NT4 & Vista
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Networks: SAP Business Developer (SDN) & Novell
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Languages: SAP Business Suite, C++, PL/SQL, JAVA & JSEE
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Web: HTML, XML & Visual Basic
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Applications: MS Office including Word, Excel, PowerPoint & Outlook, Project 2007, Visio,
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SharePoint, Breeze, Lotus Notes, Oracle Project Manager, Oracle E-Business Suite, JD
Edwards EnterpriseOne, Service Oriented Architecture (SOA), People Soft Enterprise, SAP
Enterprise, AFAA Certified 2011
Methodology: Software Development Life Cycle (SDLC), PMBOK & ITIL
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PROFESSIONAL EXPERIENCE:
Cisco Systems, Milpitas, CA 2008 to 2013
IT TelePresence Project Manager Consultant
• Responsible for supporting and managing multiple projects on behalf of various large,
corporate sized clients located internationally. Extract and deliver system reporting for Tier 2
support
• Maintain and report SOWs and implement JD Edwards Enterprise within the business until
• Educate and troubleshoot internal staff and clients in the use of Cisco TelePresence products
with peripheral, audio and video issues
• Apply expert knowledge and experience in ITIL Configuration, Release and Change
Management to develop and execute service improvement and tracking projects
• Demonstrate excellent customer service within a call center environment, exceed customer
service level commitments for response times and quality of work
• Develop and maintain reporting for projects, service delivery and customer satisfaction on an
on-going and ad hoc basis.
SHEILA ROBERTSON
************@*******.***
Environment: Oracle E-Business Suite, JD Edwards EnterpriseOne, WebMethods
MLogica, Inc., Foster City, CA 2007
Project Management
Worked to support the internal Oracle Project Team and executive management in planning,
developing and executing various projects.
Responsibilities:
Worked with project team to develop and lead project for the corporate-wide adoption of JD
Edwards EnterpriseOne throughout all business units.
Developed and maintained End User Focal Product Data Management software ERP
Defined standard objectives and report results to executive management, monitored and
maintained SOWs. Worked to map and maintain requirements documents and work plans
using MS Project
Implemented ITIL Configuration, Release and Change Management, policies, methods,
techniques and evaluation criteria
Environment: Oracle E-Business Suite, JD Edwards EnterpriseOne, Visio, SharePoint
Intel Corporation, Folsom, CA 2006 to 2007
Consultant IT Project Management
• Responsible for developing and maintaining project schedules; provided regular reports on project status for team members.
• Maintained Intel quality standards and defined and documented portfolio challenges
• Established WW collection of release dates across all windows maintains relationship with in-market partners.
Environment: SAP Business Developer (SDN)
Openwave Systems, Sacramento, CA 2005 to 2006
Project Management
• Responsible for developing and delivering technical training courses, materials and meeting materials for both internal and external audiences
• Developed Product Execution Process (PEP) and lead bi-weekly companywide training
committee and training
• Implemented Oracle Project Manager Tool JD Edwards and worked to identify and document
challenges to systems implementation and adoption
• Mapped requirements, work plans, cost, deliverables and resources SOWs using MS Project
• Recruited technical personnel including trainers, planners, and developers to support internal project requirements
• Applied knowledge and experience in ITIL Configuration, Release and Change Management
to ensure systems adoption
Environment: Oracle E-Business Suite, JD Edwards EnterpriseOne
RDL Enterprises, Sacramento, CA 2002 to 2005
Meeting Planner
Managed statewide Certificate of Insurance (COI) and developed, documented and
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maintained company Standard Operating Procedure (SOPs)
Negotiated statewide supplier contracts and generated ad hoc reports using MS Excel
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Established company policies and procedure in adherence to statewide procedures budget,
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schedules, work plans, and performance.
Planned, facilitated and documented the minutes for multiple in-house meetings including
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project up-dates and development meetings
Environment: MS Project, Visio, WebMethods, SharePoint
Ventro Corporation 1999 to 2001
Project Manager
• Member of the Professional Services Organization
• Comprehensive understanding of B2B Methodologies and information technology
• Utilized Body of Knowledge (PMBOK), Software Development Life Cycle (SDLC) SOWs to
assist in project planning and tracking
• Responsible for project and program management and E-Commerce certification for business
unit staff
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Environment: Oracle E-Business Suite, JD Edwards EnterpriseOne, Visio, SharePoint,
Webmethods
EDUCATION:
University of Phoenix – Sacramento, CA
Global Business Management
University of San Francisco, CA
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