Engineer Quality Control
Resume:
G loria Portillo - Bahena
Ooltewah, TN 37363
Cellphone: 423-***-****
Email: ************@*****.***
LEAN MANUFACTURING PROFILE.
Industrial Engineer, graduated and bilingual. Dedicated and committed to company goals and strategies to
create an excellent working environment.
C ore Tools and Competencies:
§ § §
8D Methodology ISO/TS-16949 Lean Six Sigma DMAIC
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PPAP Lean Manufacturing Kaizen
§ § §
APQP Continuous Improvement Standardized Work
§ § §
Ishikawa Fishbone Autonomation & Jidoka Gemba
§ § §
5 Why’s Visual Management 5S + 1
§ § §
Overall Equipment Design of Experiment (DOE) Quality Control
Effectiveness (OEE)
PROFESSIONAL EXPERIENCE.
A utonomous University of the State o f Morelos (Cuautla, Morelos, Mexico).
0 8/2010 – 0 5/2011
Teaching in the Engineering School, subjects include: Materials Technology, Resistance of Materials, Quality
and Engineering Processes.
C ontinental Automotive Systems ( Cuautla, Morelos, Mexico).
0 7/2007 – 0 5/2011
C ustomer Service Engineer.
0 3/2008 – 0 5/2011
§ 8 D reports - Root Cause Analysis/Problem solving, coordination and follow-up of corrective actions.
§ P PAP Documentation – Coordinate development and submission to customer.
§ C ontrol Plan – Development, audit, and follow up.
§ F MEA – Audit, continuous improvement of RPN.
§ P SO – Review with customer the manufacturing process, capacity, and quality control systems.
§ L ayered Process Audit System (LPA) – Audit and release LPA against Control Plan.
§ C ustomer Rating – Monitor and respond to customer non-conformance.
§ Q uality M onthly Review with the customer.
§ A PQP orchestration.
§ I SO/TS - 16949 audits a nd VDA.
§ 0 K m and warranty returns – Liaison between customer non-conformance and supplier response.
§ Q uality Alerts – Review and release to the manufacturing floor.
P rocess Engineer .
0 7/2007 – 0 3/2008
§ P rocess Quality non - conformance – Identification and resolution of process quality issues.
§ P PM and DPMO – Monitor and control against targets.
§ K aizen – Continuous Improvement of the production process.
§ P rocess parameters – Develop, document, and control.
§ 8 D follow - up - Corrective and preventive actions.
§ N PI ( New Product Introduction) - Release of new projects to production line.
§ S PC ( Statistical Process Control) – Create, review, and react.
§ D OE – Development and coordination.
§ T PM - Coordinate team activities.
Gloria Portillo-Bahena Page 1 2013-09-02
A utoliv Components Mexico (Santiago de Queretaro, México).
0 9/2005 – 0 7/2007
P roduction C oordinator.
0 9/2005 – 0 7/2007
§ L ead a production team - 100 operators.
§ M aximize efficiency - analyzing layout, method of work, assembly, and the use of handwork.
§ O ne Piece Flow - Ensure the flow of material, parts and assemblies.
§ J ust - in - Time delivery - contribute to the quality, cost and direction of production lines.
§ I mprove yield (FPY) - efficiency, machine down time OEE (Overall Equipment Effectiveness) and
Lean Manufacturing.
§ P roduction System - achievement of business objectives based on the reduction of PPM and
reduction of Scrap.
§ 5 s audits - Participate directly with the committee for compliance with the procedures of ISO/TS-
16949.
§ S hingo Prize for Excellence in Manufacturing - direct participation for claiming the prize in
2007.
M edical Laboratory – O lnatura (Cuernavaca, Morelos, Mexico).
1 1/2003 - 0 9/2005
P rocess Validation Engineer.
1 2/2004 - 0 9/2005
§ E ngineering design evaluation - project planning, budgeting, products, parts, and processes for
cost effectiveness and reliability.
§ V alidation process - work with management for follow up on the actions and implementation.
§ D esigning a nd implementing manufacturing processes – equipment and products from pilot to
fully operational.
§ F MEA - Coordinate projects with other engineers for the design of laboratory tests and analysis of
failure modes.
§ P rocedures and documentation – generate and update procedures according to the processes.
P roduction Supervisor.
1 1/2003 – 1 2/2004
L ead a production team - 50 operators.
•
§ O ne Piece F low (OPF) - Maintains work flow by monitoring steps of the process.
§ C omplete production plan - scheduling and assigning personnel, resolving problems.
§ T rain and empower - employees and operators in terms of the GMP, Mexican Standard 059, 5s
§ C reate and re vise systems and procedures - analyzing operating practices.
§ M aintain safe and clean work environment - educating and directing personnel on the use of all
control points, equipment, and resources.
EDUCATION.
Autonomous University of the State of Morelos (Cuernavaca, Morelos, Mexico).
Bachelor’s Degree in Industrial Engineering.
LANGUAGES.
Spanish: Native language.
English: Very fluent.
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PROFESSIONAL DEVELOPMENT.
§ Leadership with Emotional Intelligent, Oct 2008, Strategic Mind, Mexico.
§ Supporting Leader Standard Work with Visual Management Tools, Lean Enterprise Institute, March
2009.
§ Lean Problem Solving, Lean Enterprise Institute, March 2009.
§ Lean Six Sigma Greenbelt Training, Advanced Integrated Technologies Group, Inc., Sept 2009.
§ QUAL-3 LEGGED 5 WHY, Chrysler Headquarters USA, May 2010.
§ QUAL-Supplier Technical Problem Solving Overview, Chrysler Headquarters USA, May 2010.
§ Supplier Pre-Launch, Chrysler Headquarters USA, May 2010.
Gloria Portillo-Bahena Page 3 2013-09-02
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