Real Estate Quality Control

Paula Butler

**** ********* ***#**** - ************, FL 32211

**************@*****.*** - 904-***-****

Objective

To secure a position with a well established organization with a stable environment

that will lead to a lasting relationship in a professional field.

Work Experience -Washington Mutual/Chase

Loss Mitigation Specialist September 2007 to Present

Jacksonville, FL

• JPM Chase Relationship Manager

• Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money

Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

• Prepares customer's file for Underwriting: Reviews and perfects all documents provided by

customer ensuring complete and accurate.

• Submits files to CA Ops Specialist for final review prior to submitting file to underwriting. •

Communicates and keeps customer apprised throughout the process by maintaining close

communication with internal partners including but not limited to Underwriting, Bankruptcy,

Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA).

• Work with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout

options. Including: loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and

forbearance agreements Complied database of loan applicants' credit histories, corporate

financial statements and other financial information.

• Submitted loan applications to the underwriter for verification and recommendations.

Responsibilities included the receiving and handling of client documents which, upon being

submitted to the specific lending institutions, were reviewed for any possible modification.

Direct contact with the lender, in order to verify that all policies and procedures were being

followed. Contact with assigned trustees with the intent of sale date postponement. Contact with

clients to request necessary documentation and to update on account status. Basically, getting the

required documents in, getting the lender to review and submit to underwriting for modification.

All denials were appealed and usually overturned due to requests for variables used in

determining the clients eligibility.

Risk Management Alternatives

Collection Specialist January 2003 to January 2006

Jacksonville, FL

The primary contact point between financial professionals, clients, and the back office operations

of ING

• Recommended loan approvals and denials based on customer loan application reviews.

• Responsible, via the phone, for responding to inquiries/needs of customer and promoting the

organization's products and services.

Skills

• AVAYA

• Back Office

• Bankruptcy

• Corel Word Perfect

• FHA

• Financial Statements

• Microsoft Excel

• Real Estate

• Repayment Plans

• SharePoint

• Underwriting

• Written Communication Skills

GENERAL SKILLS:

General Ledger, Month/ Year End, and Financial Reporting. Accounts Payable/

Accounts Receivable. A working knowledge of FDCPA rules and regulations, as well as

quality control guidelines. Experience with FNMA and Freddie Mac loan servicing, as

well as FHA insured loans. Loss mitigation document procurement for purposes of

SPOC workout completion. Deed in lieu, Bankruptcy/foreclosure experience as well.

Education

Raines High School -

Jacksonville, FL 1998 to 1999

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