Manager Quality Assurance

Bob Watson

**** ****** *** *******, ** ***** **** Cell: 361-***-**** **********@*****.***

http://www.linkedin.com/in/bobwatsonmuy

Summary

Multi Unit Manager known for strong results and exceeding goals. Experienced leader accomplished at knowing

how to get things done, creating breakthrough strategies and solving operational issues with a proven track

record in driving sales, profit and customer satisfaction. Specialties include strategic and tactical planning,

concept and asset development, human resource management, training, marketing, new product development

and assisting in mergers and acquisitions.

Professional Experience

PIZZA HUT FRANCHISE CORPUS CHRISTI, TX

District Manager, 2/1984 2/2010

Oversaw day to day operations of multiple locations plus additional assets.

Participated in many new unit openings and oversaw the building and construction of several

locations.

Maintained and reported performance appraisal, quality assurance inspections, and profit and

loss, budgeting and control.

Selected Accomplishments:

Instrumental in developing all levels of automation including unit POS, corporate polling and

central order taking processes.

Key marketing decision maker managing all coupon print decisions and production and menu

development.

Produced highest ratio of promotable managers.

Developed training strategies and was instrumental in creating a centralized training program.

Created Human Resources tracking and review process for 170 units across multiple concepts.

Assisted with numerous acquisitions and mergers.

Out of the box thinking that moved the company forward. Recent examples being

commissioned new beverage and produce vendors saving the company in excess of $120,000

annually.

The first in the company to start delivery which became the core revenue producing segment.

PIZZA HUT OF AMERICA, INC. – AUSTIN / CORPUS CHRISTI, TX

Store Manager, Management Training Leader, Area Supervisor, 2/1980 to 1/1984

Day to day operations of a single unit including scheduling, recruitment, training, managing financial controls,

new product roll outs, and insuring QSC controls.

Promoted to Training Leader supervising 5 units in San Antonio, 3 units in Austin and training Managers,

Assistant Managers and Multi Unit Managers at my original location.

Promoted to Area Supervisor and relocated to Corpus Christi.

Selected Accomplishments:

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National Quality, Service and Cleanliness best unit award 1984.

Ranked top in a District of 39 units in sales growth, financial controls, total sales, QSC level and management

trained personnel.

Was promoted to Area Supervisor and was moved to Corpus Christi, TX in 1984.

Responsible for 180 turnaround in a breakdown market within the first year.

WENDY’S OLD FASHIONED HAMBURGERS. – CORPUS CHRISTI, TX

Co Manager, 12/1976 to 1/1979

Interim position while attending college with a goal of a Business Management degree.

Day to day operations, food, labor and QSC objectives. Performed all necessary training, managed financial

controls, and assisted with new product roll outs.

Selected Accomplishments:

Participated in the opening of the first two locations in Corpus Christi still in operation today.

Progressive roles and responsibilities including three promotions in positions during my tenure.

Technology

Strong working knowledge of Microsoft Office – Excel, Word, PowerPoint and Outlook.

Education

Del Mar College Corpus Christi, Texas

Associates in Arts and Sciences, 12/1976

Corpus Christi State University Corpus Christi, Texas

92 hours towards a Business Management degree, 12/1981

References

Andy Purvis (Texas Pizza Corp DBA Pizza Hut owner/operator, Beamer’s partner) 361-***-****

Steve Guerra – (Pizza Hut Director of Operations) 832-***-****

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