Customer Service Human Resources

Sophia Kornegay

Email: ******.********@*****.***

**** **** ***** **, *** Antonio, TX 78229

Phone: 910-***-****

Experience:

Army Research Office, Durham NC

Procurement/Technician 08/2008-03/2011

. Performed distribution of new agreements and modifications of grants and

contracts to Contract Specialists, Program Managers, and Principal

Investigators

. Prepared official procurement and contractual documents for imaging and

archiving in contract and grant filing system as designated by procedural

and organizational policies

. Administers administrative action requests for research agreements in the

absence of additional funds obligation

. Responsible for distributing and coordinating No Cost Extension (NCE) and

re-budgeting requests for Grants and Contracts at the request of the

external/internal Principal Investigators/Program managers

. Prepared, edited and processed NCEs memorandums correspondence to be

reviewed and approved by the Science and Engineering Staff, ensuring the

documents are accurate and according to set policy, procedures, and

guidelines

. Provided high quality service to customers by providing and communicating

succinct and clear information as it pertains to specific ARO

Organizational and Program activities via phoned, written or email

messages

. Receives, opens, time stamps, reviews, and distributes by function all

incoming and outgoing mail throughout ARO Scientific Divisions and

support staff

. Proficient in MS Office Applications to include extensive knowledge of

utilizing Scan jet Software and Adobe Software

. Receives phone calls and directs callers to appropriate staff

Accomplishments/Awards:

. Created, organized, and set up a log binder for all awards and contracts

distributed. Result: Better way of keeping track of all contracts that

were completed and distributed.

. Created, organized and set up a database for all Admin Actions.

Result: Faster retrieval in finding out what and when a request was

made and if it was approved. Easier to follow up a request.

United States Marine Corps, Jacksonville (Camp Lejeune), NC

Trainer/Administrative Clerk 06/2004-06/2008

. Prepared, typed and proofread outgoing official memoranda and

correspondence for the Administrative and Commanding Officer's signature

approval

. Processed, coordinated, and assisted in the preparation of travel

arrangements, itineraries, reservations, travel orders, endorsements, to

include those which were funded and unfunded

. Knowledgeable and experience with solving administrative problems to

include pay, benefits, and leave by possessing the required knowledge and

understanding of the Marine Corps Total Force System (MCTFS) and the

Defense Finance and Accounting System (DFAS)

. Prepared and created naval correspondence and messages

. Maintained and managed the Marine Corps and Navy directive systems

. Assisted and audited official personnel service records, verifying

information contained in the unit diary feedback reports and ensured

personnel management reports were accurate and validated

. Kept the current clerical and administrative directives, policies and

procedures

. Fully utilized basic office software systems

. Was Trusted to Handle classified information

. Protected, private, personal in nature conversations and work information

. Performed executive level secretarial support

. Lead Marines by planning, organizing and accomplishing assignments under

very general supervision.

. Coordinated the work of the office to ensure smooth operation, proper

delivery of services and effective customer support.

. Performs other duties as assigned.

Accomplishments/Awards:

. Created, organized, and set up a log binder for all Service Record Books

Logging in and out. Result: Better way of keeping track of what SRB went

out for faster tracking.

. Was able to train younger class Marines how to properly maintain a

database.

. Reorganized administrative procedures, shortening process time

. Global War on Terrorism Service Medal 2005/04/05

. Marine Corps Good Conduct Medal 2007/06/21

. Certificate of Commendation 2006/02/07

. Certificate of Commendation 2005/05/10

. National Defense Service Medal 2004/06/28

Education:

Masters in Counseling (Completed 9 Credits)

Aug 2011-Dec 2012 St. Mary's University

San Antonio, TX

Bachelors in Psychology Major

Mar 2009- Feb 2011 American Military University

Charlestown, WV

Associate in Business (Human Resources) Completed 38 Credits

May 2007- Feb 2009 Penn Foster College

Scranton, PA

Business Certificate

Jun 2006-Mar 2007 San Joaquin Valley College

Visalia, CA

Legal Administration Clerk in Marine Corps Institute

Apr 2006

Washington, DC

Administrative Clerk

Nov 2004-Dec 2004 Service Support School

Camp Lejeune, NC

Diploma

Jun 2004 Righetti High School

Santa Maria, CA

Skills:

. Excellent Organizational skills

. Strong Customer Relations Skills

. Computer Proficiency

. Data Entry

. Able to type 65 or more wpm

. Ability to lead

. Work and solve problems independently

. Integrity

. Confidentiality

. Word Processing and Typing

. 10-Key Calculator

. Filing

. Accuracy of work

. Attention to detail

. Customer Service Communication interpersonal skills

. Ability to work with children and other adults

. Letter drafting

. Mail handling

. Record Maintenance

. Event coordination

. Office procedures

. Staff training

Additional Information

. Veterans Employment Opportunity Act Eligible

. Vet Preference: 10-Point Preference

. Interested in permanent full time positions

. Geo Preference: San Antonio, TX

Contact this candidate