Quality Management
Resume:
Kalpana Pappachen
Skokie, IL 60076
O BJE C T IV E
Strive for continuous success of an Organization by applying my expertise in ISO Management
E XPE R IE NCE
G RACE DAV ISON DISCOVERY SCIEN CES 5 + YEARS
Q UALITY COORDINATOR/ ISO MANAGEMENT REPRE SENTATIVE D EERFIELD, IL
Implemented Actions that Improved Product Quality from 70 % to 95% within one year
Managed time wisely multitasking & prioritizing tasks to submit monthly quality reports (Poor Quality Report,
Scorecard, and First Pass Quality etc) to top management.
Presented Quarterly Management Review Reports to Leadership Management Team
Performed Gap Analysis to determine improvement opportunities & Implemented policies & procedures to
improve product quality
Created & Presented Root Cause Analysis report to top management globally for product recalls promptly
Performed ISO 13485 & 9001 Internal Audits & Assigned Teams to perform department Audits
Implemented Corrective Actions/Non-Conforming Process Improvements to keep Quality Management System at a high
standard
Issued SCARS to multiple suppliers nationwide and globally regarding product quality to implemented
effective corrective actions
Handled Highly Confidential Quality Documents & Drawings
Managed Quality Database on a daily basis responding to External & Internal Corrective Action Requests.
Performed Software Testing on a Chromatography System
Proved expertise in Flash Chromatography by training multiple employees to test Chromatography Instrument
E D UC A TIO N /CE R TI F IC ATE S
Keller Graduate School of Management (2011 - Lincolnshire, IL)
Masters in Business Administration (MBA)
Northern Illinois University (2005 – DeKalb, IL)
Bachelor of Science Degree in Biology
Minor in Chemistry
ISO 13485 & 9001 Internal Auditor Certificate
S TR E N G TH S & S KI L LS
Strong background in successfully helping meet organizations strategic goals
Able to quickly learn any software or tasks (Self taught Adobe Photoshop, Light Room etc)
Proficient in PRD module in SAP, capable of learning other modules quickly
Excellent computer skills & Microsoft Office Skills (*Power-Point, Word, Excel, Visio)
Able to prioritize, multitask & effectively solve problems
Excellent Qualitative skills for daily communication
Team Player, Self-Motivated, Hard working
Creative, Organized, Friendly, Trustworthy & Detail Oriented
A D DI T IO NA L I N FOR MA TI O N /R E FE R E NCE
Site Safety Steering Committee Member – Participated in updating site safety policies, assisted in implementing
new safety policies, initiated ideas to encourage peer to peer safe practices communication
Pharmacy Technician Certificate/3+ Years Experience using Pharmacy Software
REFERENCE:
Michelle Buono 443-***-**** Former Boss (Business Quality Manager – W.R Grace)
MORE CAN BE PROVIDED UPON REQUEST
Contact this candidate