Manager Customer Service

Gregory Bernard Charo

***** ******** **** *** ***, Cornelius, NC 28031

Cell: 704-***-****: ******@***.***

Summary

Ten years combined experience and knowledge in the restaurant industry. Two years experience as Corporate

Trainer with success in establishing and promoting new restaurant openings. Proficient in teaching and instruction;

training of personnel; supervisory and management abilities. Ability to relate well with individuals of any background

or ethnicity. Excellent communications and interpersonal skills. Able to inspire others to work at their highest level.

Consistently noted by supervisors and staff for superior detailed-oriented job skills and the ability to prioritize work to

accomplish maximum results. Adapt easily to fast-paced high-stress situations requiring attention to detail and

follow-through. Able to motivate personnel to high performance standards and excellence. Demonstrated success in

organizing tasks, increasing efficiency, and obtaining superior results in all areas.

Education

University of North Carolina at Charlotte 1994

Charlotte, North Carolina

B.S. Criminal Justice

Experience

Key Hour Manager

Hickory Tavern 2012 to 2013– Morrisville, North Carolina

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were

consistently met. Developed and maintained exceptional customer service standards. Performed restaurant walk-

throughs to gauge timeliness and excellent service quality. Successfully completed ServSafe Manager Certification.

Corporate Trainer, Certified Assistant Kitchen Manager

Red Robin International 2006 to 2012 – Charlotte, North Carolina

Performed duties as New Restaurant Opening Corporate Trainer. Mentored new team members to carry out

operational duties in alignment with company standards and values. Successful completion of Certified Assistant

Kitchen Manager Training Program. Experienced in preparation of many varieties of cuisine and visual presentation

techniques. Executed restaurant's promotional campaigns. Graduated from short order cook's program. Competent

in all kitchen operations. Coordinated food preparation timing to coincide with other areas of the kitchen.

Demonstrated command of basic food preparation, technique and philosophy.

Line Cook

Darden Restaurants-Smokey Bones 2003 to 2006 – Charlotte, North Carolina

Maintained kitchen condition to standards exceeding health regulations. Cooked food according to menu, special

dietary and nutritional restrictions, and number of persons to be served. Demonstrated command of basic food

preparation, technique, and philosophy. Experienced in numerous cooking styles and methods. Washed, peeled,

and cut fruits and vegetables to prepare for use. Baked, roasted, broiled, and steamed meats, fish, vegetables, and

other foods. Experienced in preparation of many varieties of cuisine and visual presentation techniques.

Master Trooper

North Carolina Highway Patrol 1997 to 2003 – Concord, North Carolina

Developed leadership, managerial, and supervisory skills. Enforced adherence to laws, regulations, policies, and

procedures. Maintained the safety and security of persons arrested, ones awaiting trial or convicted persons.

Provided senior leadership and guidance to less experienced team members.

• Member of the Honor Guard 1999-2003

• Served as Field Training Officer to new graduates of the Highway Patrol Academy 2000-2003

State Trooper

North Carolina Highway Patrol 1994 to 1997 – Elizabethtown, North Carolina

Controlled traffic and investigated crimes. Gathered facts, collected evidence, conducted interviews and examined

records. Prepared written reports and reviewed relevant literature. Traffic duties included arriving at vehicle accident

scenes and taking reports, issuing traffic citations, verifying driver's license information, running background checks

for warrants, coordinating with paramedics and other emergency services, obtaining information from witnesses,

and assisting accident victims.

Certifications

ServSafe Manager Certification, Hickory Tavern, Morrisville, NC (2013)

Assistant Kitchen Manager Certification, Red Robin International, Charlotte, NC (2009)

EXPO/Food Quality Service Certification, Red Robin International, Charlotte, NC (2009)

Monday Systems Certification, Red Robin International, Charlotte, NC (2009)

HOH Shift Mechanic Certification, Red Robin International, Charlotte, NC (2009)

"Show Me" (Line Check) Certification, Red Robin International, Charlotte NC (2009)

Hot Side/Cold Side Certification, Red Robin International, Charlotte, NC (2008)

Brand Equity Report Violation Certification, Red Robin International, Charlotte, NC (2008)

Food Inventory & Wrap-up Certification, Red Robin International, Charlotte, NC (2008)

Professional Training

Field Training Officer, North Carolina Highway Patrol Training Center, Raleigh, NC (2000)

State Trooper School, North Carolina Highway Patrol Academy, Raleigh, NC (1994)

Accomplishments

Conducting Training Programs

Successfully opened nine stores as the Corporate Trainer and established a reputation for excellence and high

standards consistent with the company's core values in the following cities:

• Forsyth, Georgia

• Jacksonville, North Carolina

• Myrtle Beach, South Carolina

• Selinsgrove, Pennsylvania

• Pensacola, Florida

• Port Orange, Florida

• Citris Park, Florida

• Wire Grass, Florida

• Carl Place, New York

References

References available upon request.

Contact this candidate