Customer Service Manager

Cedric M Sanderlin

**** ******* *** • Leander, TX 78641 • (Hm) 512-***-****• (Cell) 254-***-****

******.*********@*****.*** (email)

Objective

To secure a challenging position in a progressive and technology-driven organization that will lead

to innovation and a lasting relationship in the field of business management and information

technology.

Education

BACHELOR OF SCIENCE • DECEMBER 2011 • TARLETON- TEXAS A&M UNIVERSITY • CENTRAL TEXAS, KILLEEN, TX

Major: Business Administration

Course Emphasis:

Principles of Management Small Business Management

Computer Information Systems Management Information Systems

Business Analysis Using Spreadsheets Money and Banking

Work Experience

06/2013 – Present

Site Director

Communities in Schools/Greater Central Texas Region, Killeen, TX US

Takes initiative in developing and implementing the campus plan and programs by creating

innovative programs to decrease the dropout rate.

Specialized in student counseling.

Works with principals and administrators in coordinating services monitoring and

evaluating the CIS program.

Demonstrates support of Communities In Schools philosophy and policies by exhibiting

enthusiastic and positive behavior, flexibility and adaptability to change and new concepts.

Seeks out innovative methods to increase and enhance communication with parents,

principals, personnel, social service agencies and the community.

Participates in the promotion of the CIS program through grant development, serving on

special task forces, public relations events, etc.

Completes required reports in a timely and accurate manner.

08/2002 – 08/2013

Finance Team Manager

Power House Ministries, Killeen, TX US

Budgeted management; reporting of financial transactions

Ensured accounts payable were processed and current

Analyzed financial information to determine adjustments and accuracy in accounts

Issuer of checks for purchase of business related expenses

Performed accounting clerk and bookkeeping duties

08/2012 -06/2013

Case Manager

Communities in Schools/Greater Central Texas Region, Killeen, TX US

Assessed the needs of the student assigned through use of assessment tools and other

means

Managed a caseload of 110 students and provides individual counseling and/or supportive

guidance

Maintained accurate/ timely records of student services provided using CISGCT forms

Participated in campus activities as determined by the Campus Site Coordinator

Performed other related duties that may be assigned

03/2003 -08/2012

Independent Contractor and Consultant

Dee's Barber Salon, Killeen, TX US

Developed innovative and creative ideas for the growth and profit of the business

Utilized skills in business management to incorporate keen business models

Participated in marketing opportunities to promote the business.

Recognized for exceptional customer service by patrons

06/1998 - 03/2003

Food Service Sergeant / E-5

United States Armed Forces, Fort Hood, TX US

Maintained division financial budget for food purchases and acquisitions

Promulgated and monitored serving lines, food items and overall food protection measures

Trained soldiers in dining facility according to established policies and procedures

In-charge of general housekeeping duties to ensure the safety, security, and sanitation of

the premises, equipment usage, and food preparation

Skills

Accounting Software: Quick Books Pro and other proprietary software

Proficient in Microsoft Office Applications (Excel, Word, Outlook, etc.)

Skilled in Leadership Development

Knowledgeable in financial and operational management

Effective in policy and procedure implementation

Maintain project organization

Honors

U.S. Army Good Conduct Medal, National Defense Service Medal, III Armored Corps Certificate of

Achievement, piano enthusiast, youth mentor program leader, Licensed Minister.

References Available Upon Request

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