Customer Service High School

Cassandra M Murray

**** ***** ****** **** 801-***-****(M)

Sandy, Utah 84094

*************@***.***

Career Summary

Highly motivated receptionist/sales person with more than 5 years in customer service and satisfaction experience. I

most love to work with people face to face but over the phone interaction with customers is a bonus as well. My main

focus is to provide exceptional customer service and satisfaction to all customers. Keen interest in fashion,

management and receptionist type environments.

Skills and Qualifications

Money handling, phone calling such as incoming outgoing warm transfer cold calling and warm dialing calls.

Processing and placing appropriate credits and payments onto customers accounts. Handling general inquiries with

programming functionality and product descriptions. Providing exceptional customer experience. Complaint resolution

balancing cash receipts and inventory. Scheduling work shifts and using time keeping systems and trackers.

Employment history

Social Media now-efixnow.com, Bluffdale ut 02/21/13-present

Assisted Clients who were experiencing computer or email problems by connecting to their computers and running

diagnostics on the computers.

Assisted with showing clients that had Malware or Viruses on the computer, what was causing them and how to

prevent them.

Generated work orders for technicians based on clients computers needs and sold technicians work to clients.

Convergys-Directv representative Taylorsville ut 07/12-01/13

Ranked top representative with statistics and call handling while providing exceptional customer service

Handled 5-10 calls per 10 minute span handling bills and helping customers be able to afford and enjoy services.

Changed programming and account service subscriptions to meet customers needs based on wants, interests and needs

and budget

Achieved 95% on quality evaluations by HR and clients of Directv

Noodles & Company-server Draper Ut 03/12-06/12

Maintained orders and payments at registers and placed orders with chef to be cooked while garnishing orders to be

served

Served orders with a smile to customers and ensured satisfaction with food and service while visiting

Acheived maintaining and clean and organized work place and a healthy environment for customer satisfaction

Achieved an average of 90% on safety inspection and employee service inspection

Education and Training

Southwest Utah Public Health department

-Obtained food handlers permit

Evans Hairstyling Collage

-Attended schooling for cosmetology license

Southwest High School

-Obtained High School Diploma

General training with various classes to better help customer service skills and computer skills

Attended a two week class on answering phones and computer based training and skills

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