Chemist, customer service, Lab, Medical Technology

FREDRICK NDWARU

**** ******** **

CORPUS CHRISTI, TX, 78413

****.******@*****.***

EDUCATION: B.S. Chemistry, Texas A&M University- Corpus Christi, May, 2009

Overall GPA 3.29/4.00

Relevant Coursework: Biology I & II, Chemistry I & II, Organic Chemistry

I& II, Biochemistry I & II, Genetics, Microbiology, Analytical Chemistry,

Instrumental Analysis, Physics I & II, Physical Chemistry I & II, Physical

Chemistry I & II.

LABORATORY HPLC, GC, GC/MS, MS, FTIR, UV/VIS, ICP/AA, TLC, NMR, IR,

SKILLS: Gram Staining, Plate Streaking, Microscopy, Gel Electrophoresis

COMPUTER SKILLS: Microsoft Word, Microsoft Outlook, Excel, Word Perfect

SKILLS SUMMARY:

• Strong analytical and problem solving skills

• Excellent oral and written communication skills

• Strong interpersonal skills

• Conflict resolution proficiency

• Extremely organized and able to prioritize work assignments

• Able to maintain a high level of confidentiality

• Able to deal effectively with employees at all levels within the organization as well as the

public

• Able to work independently with minimal supervision

PROFESSIONAL EXPERIENCE:

Amani Reharb Inc. (Business Manager) 2/1/2010 8/15/2013

• Managed a home health agency with a stuff of 12-18 Healthcare Professionals

• Maintained expenses below budget through accurate planning, purchasing, and waste

reduction controls

• Played a key role in ensuring the office is running smoothly as well as having significant

leadership, communication and organization skills.

• Organized and coordinated office operations and procedures.

• Coordinated patient and staff schedules.

• Solicited new business referrals, while maintaining a positive and continued relationship

with newly acquired business leads.

Mathematics &Science Tutor 5/16/2008 - Current

• Performed student background reviews to develop tailored lessons based on student

needs.

• Developed interesting course plans to meet academic, intellectual and social needs of

students.

• Developed and implemented interesting and interactive learning mediums to increase

student understanding of course materials.

• Routinely met with students' parents regarding action plans, college applications and

resources available for prospective college students.

• Advertised and negotiated prices, terms of sales and service agreements.

• Volunteered with church based tutoring help program.

APAC CUSTOMER SERVICES (Call Center Supervisor) 11/15/2004 - 10/24/2008

• Collected customer feedback and made process changes to exceed customer satisfaction

goals.

• Developed effective relationships with all call center departments through clear

communication.

• Worked with upper management to ensure appropriate changes were made to improve

customer satisfaction.

• Trained staff on how to improve customer interactions.

• Recruited, interviewed, managed and mentored new customer service representatives.

• Developed, implemented and monitored programs to maximize customer satisfaction.

• Developed rapport with the customer base by handling difficult issues with

professionalism achieving over 98% success in resolving escalated cases.

WINGSTOP (Assistant General Manager) 04/02/2002 – 10/24/2004

• Scheduled and directed staff in daily work assignments to maximize productivity.

• Developed and maintained exceptional customer service standards.

• Optimized profits by controlling food, beverage and labor costs on a daily basis.

• Consistently maintained high levels of cleanliness, organization, storage, and sanitation

of food and beverage products to ensure quality

• Conducted daily pre-shift and weekly departmental meetings to ensure organizational

efficiency.

• Continually monitored restaurant and took appropriate action to ensure food quality and

service standards were consistently met.

• Exhibited thorough knowledge of foods, beverages, supervisory duties, service

techniques, and guest interactions

• Assigned tasks and oversaw the direction of employees to ensure compliance with food

safety procedures and quality control guidelines.

• Developed and maintained a staff that provided hospitable, professional service while

adhering to policies and business initiatives.

ACTIVITIES

• Volunteer, San Antonio Food Bank, San Antonio, TX

• Volunteer, Haven For Hope, San Antonio, TX

• Volunteer, Shea Physical Therapy, Corpus Christi, TX

REFERENCES: Available upon request

Contact this candidate