Manager Project
Resume:
James McLaughlin, Jr.
Killeen, Texas *****
Cell Phone ? 972-***-****
E-mail ? *****.**********@*********.***
Attention: Human Resources
Dear Personnel Director:
I would like to express my interest in a Project/Operations Manager
position with your organization.
I offer 15 years of IT Operations, project/logistics management and
consulting experience. My recent assignments have included accountability
for overseeing 12 engineering contractors, and developing human resources,
logistical, and pre and post implementation plans for numerous mission-
critical IT projects.
I am a technically knowledgeable, detail and process-driven professional
experienced with synchronizing IT services, and assuring systems integrity
in complex operations theatres in South and Central Asia and Africa.
During my career, I have trained and qualified technical and non-technical
personnel and consistently achieved regulatory compliance and project
deliverables objectives. Because I excel at building collaborative
professional relationships and bridging communications across all business
layers, I have also been able to inspire team cooperation and assure on
budget, on-schedule project implementation and execution. Senior managers
appreciate my capacity for navigating project complexity, providing high-
level technical leadership, and meeting/exceeding performance expectations.
Some of the qualities and credentials I have to offer are:
o M.S. - Innovation and Entrepreneurship (in
progress) - Full Sail University
o B.S. - Entertainment Business - Full Sail
University
o 15 years of telecom operations and project
management experience
o ITIL v3 Foundations Certification
o ITIL v3 Service Operations Certification
o Six Sigma Black Belt Certification
My resume is included for your consideration and I welcome the opportunity
to speak with you personally to explore ways in which I can make a
substantial contribution to your telecommunications or information
technology team.
Sincerely,
James McLaughlin, Jr.
James McLaughlin, Jr.
Killeen, Texas 76549
Cell Phone ? 972-***-****
E-mail ? *****.**********@*********.***
Career Objective
A leadership position that will capitalize on my extensive
IT/Telecommunications Operations & Implementations experience as well as my
detail oriented project management experience.
qualifications profile
Accomplished and quality-driven Professional with 15 years of
national/international IT / Telecommunications logistics, operations, and
project management expertise. Detail-oriented coordinator and project
liaison with demonstrated track record for defining project requirements
and developing/executing logistics management plans. Effective communicator
with over 10 years of delivering high level strategic briefings to U.S.
Military Commanders and Executive Staff members.
Career history
1Team INTERNATIONAL LLC, Aug 2010 - Present
Founder / Managing Director, Dallas, Texas
. Defines and implements strategic plans to successfully meet
1TEAM International's Business objectives. Coordinates and
collaborates with partners to administer exam preparation
training and provides an online forum for training delivery.
Serves as the main contact between 1TEAM International and the
client, and oversees the day-to-day operations of projects until
completion. Responsible for firm management and consulting on
strategic engagements.
o FreshLoc Technologies, Inc. (2013-present) Dallas Texas -
Authorized Sales Representative for FreshLoc Temperature
Monitoring Solutions.
Freshloc TECHNOLOGIES, April 2012 - Sept 2013
Manager - Installation & Support, Dallas, Texas
. Managed customer services requests. Organized daily schedules
for installation and support technicians. Assigned support
requests and ensured that they are closed properly. Scheduled
installs, ensuring all documentation prior to and after the
installation was collected. Gathered pertinent information to
build a database for future resource. Developed and documented
procedures to analyze and anticipate support and customer needs.
Monitored customer sites to proactively address any problems.
Acted as liaison between support, sales, and manufacturing.
Developed and reported on metrics for departments. Hired and
terminated as needed to ensure a proficient and effective staff
was maintained.
General dynamics information technologies, 2009 - Aug 2010
Senior Telecommunications Planner/Analyst, Camp Arifjan, Kuwait
. Served as 160th Signal Brigades Single Point of Contact for IT
Operations for Afghanistan as well as the senior planner, and
developed/detailed human resources, and implementation plans for
IT systems in the Southwest and Central Asia. Coordinated human
resources logistics for 12 engineering contractors, conducted
Quality Assurance and Control Inspections on numerous Afghanistan-
based TCF installation projects, provided non-compliance punch
lists, generated final-acceptance reports, and validated accurate
project execution/compliance. Assisted in the maintenance of IT /
Telecom Network diagrams and produced reports on a monthly basis
for higher-level review and audit. Consulted with Senior Military
Officers, conducted staff briefings, planned/strategized IT
operational and implementation plans, determined project scope
and requirements, and reported project status.
ITT industries, (Systems Division), 2004 - 2009
Communications Supervisor - Site Lead, TCF Lead, TCF Tech, Camp
Arifjan, Camp Navistar, Kuwait
. Supervised TAC-SWACAA Communications Team, managed outside plant
(OSP), video teleconferencing (VTC), technical control facilities
(TCF), global broadcast systems (GBS), SL100, DRSN, and telephone
switchboard operations work centers totaling 35 subordinates & 7
direct work center leads. Worked with Network Administrators and
SL100 Technicians to implement VOIP/VOSIP calling using CISCO
phone technologies. Worked with numerous carries and performed
audits on DSN and commercial out bound calling. Managed the day-
to-day operational and tactical aspects of multiple or large-
scale Communications projects. Oversaw work center leads and
challenged others to develop as leaders while clarifying
responsibilities. Implemented engagement review procedures to
ensure successful project execution and customer satisfaction.
Effectively communicated relevant project or operational
information to superiors, peers and customers. Managed scope,
minimized and mitigated risk across projects by focusing on
requirements gathering based on customers request. Completed
performance evaluations, provided progressive discipline, and
ensured all ITT HR processes were followed.
Houston Associates, inc., 2003 - 2004
TCF-Technician, Operation Enduring Freedom, Manas Air Base,
Kyrgyzstan
. Troubleshot/resolved database issues and operated
Network/Communication System Technical Controller for 100+ node
LAN/WAN enterprise. Evaluated and monitored links, trunks,
circuits, and troubleshot outages, and recommended/implemented
system improvements.
combat support associates, 2002 - 2003
TCF Lead -Technician, Operation Iraqi Freedom, Camp Doha,
Kuwait
. Operated Network/Communications System Technical Controller for
a LAN/WAN enterprise, maintained two Promina 400 nodes,
troubleshot/resolved system issues, and optimized system
functionality and integrity.
TEKsystems / mci worldcom, Richardson, Texas, 2000 - 2002
Telecommunications Technician
. Directed and supervised TCD Data Circuit ticket operations,
managed system communications and distribution processes,
troubleshot outages, and assured system operability and efficient
ticket distribution. Spearheaded/implemented flash outage website
and communicated critical network outage data.
US Army, Ft. Hood, Texas, Kuwait, 1996 - 2000
Signal Support Systems Specialist (25U), 4th Infantry Division
- HHT 1-10 CAV
. Installed/monitored radio transmitting and receiving equipment
components, maintained mobile communications, and assured
intrastate communications quality and integrity. Controlled,
directed, and managed the maintenance of 1.5 to five-ton vehicles
and assembled, aligned, and disassembled numerous UHF, VHF. SHF,
and FM multi-channel radios and antennas ranging from three to
thirty meters high.
education
full sail university, Winter Park, Florida
. Master of Science, Innovation and Entrepreneurship (in progress)
- Student ID # 000319238
full sail university, Winter Park, Florida
. Bachelor of Science, Entertainment Business - Student ID #
000319238
professional certificates & lICENSes
. ITIL V3 Service Operations Lifecycle, Sites Power Dubai, 2009
. ITIL V3 Foundations, Sites Power Dubai, 2009
. Project Management Professional Exam Prep, Sites Power Dubai,
2009
. Six Sigma Black Belt Certification, Villanova University, 2008
. Six Sigma Green Belt Certification, Villanova University, 2008
. Flippen Leadership Training, ITT, 2006
. Promina Operations and Maintenance, NET, 2005
. Promina Hardware Maintenance, CACI, 2004
. Promina Operations & Configuration Maintenance, CACI, 2004
. Licensed Barber Stylist, Grahams Barber College, 2001
. Signal Support System Specialist Certification, US Army (25U),
1997
technical competencies
. Promina 800, Kiv19, KG Encryption Devices, T-Coders, Group Modem
Raytheon, Polycom Equipment, MM, SM Fiber Optics, DSS-2 Switch &
Global Broadcasting Systems, CBeyond Cloud PBX, TNS 1100 ATM
Switches, routers, servers, Fastlane, Taclane, Kiv19, Kiv7,
Kiv7M, KG's, Remedy, Facit, Solar Winds, Microsoft Office Suite,
iPhones/iPads, SL100 phone switch, Option 11, Cisco products
Professional References:
Larry Lindloff
ITT Industries Inc.
Afghanistan Country Manager
+93-079-***-**** (Afghanistan Mobile)
*****.********@**.****.***
Esmail Baerde
ITT Industries Inc.
Operations Manager
+965.9787.0915 (Kuwait Mobile)
******.******@**.****.***
Andre Brown
ITT Industries Inc.
Earth Terminal Complex Site Manager
+965.9787.0975 (Kuwait Mobile)
*****.******@**.****.***
James Baker
General Dynamics Information Technology
Site Lead - S3 Projects and Plans
************@*******.*** or **************@*****.***
SGT Temesius Thomas
US Army / NCO
Fort Hood, Texas 76544
********@*******.***
Christopher S. Pollock
Sr. Network Administrator / Deputy Project Manager
Innov8tive - A DSCI Company
Cell: +93-70-273-**** (Afghan Mobile)
Personal: 904-***-**** or 904-***-****
***********.*******@******.***.****.*** or *******.**@*****.***
John JD Donnelly
FreshLoc Technologies, Inc.
VP of Operations & Sales
972-***-**** ext. 112
**@********.***
Rik Heller
FreshLoc Technologies, Inc.
President
972-***-**** ext.
***@********.***
Contact this candidate