Manager Customer Service
Resume:
Gina Ocon
Escondido, CA 92026
********@*****.***
SUMMARY OF QUALIFICATIONS
. Possess a highly determined personality with a burning desire to
acquire new traits.
. Very punctual, organized, detail-oriented and willing to adapt to new
environments and situations.
. Excellent communication and interpersonal skills; ability to establish
positive rapport with customers, clients, colleagues, and supervisors.
. Highly self-motivated, responsible, tenacious. Professional
appearance and demeanor.
. Ability to organize, prioritize, and work under extreme work pressure,
heavy workload and deadlines.
PROFESSIONAL EXPERIENCE
ENGINEERED INVESTMENTS, Escondido, California, 2013
ASSISTANT PROPERTY MANAGER
. Provide administrative support for Property Manager with portfolio of
60 properties.
. Responsible for Collecting and Depositing Rents.
. First point of contact for new and prospective tenants.
. Draft Adds, Leases, 3 Day Pay or Quit Notices, and Eviction Paperwork.
. Oversee Eviction Process, including working with Eviction Attorney.
. Negotiate to collect past due rents.
. Interface with HOA Managers when disputes or complaints arise.
. Responsible for maintaining property manager's calendar, including
travel and reimbursement.
. Assisted with property maintenance as needed, including cleaning and
prepping properties and procuring supplies for property manager.
. Keep current with market trends in property management, including
attending relevant workshops and seminars.
TRADER JOE'S, San Diego, California, 2010-2012
REGIONAL MOBILE THRIVER/SUPERVISOR
. Led orientation and training classes for new hires and processed all
new hire paperwork.
. Identified training gaps and implemented supplemental training for
seasoned crew members.
. Analyzed best practices in order to increase efficiency and find
opportunities for improvement.
. Utilized situational leadership to identify crew strengths and
encourage potential leadership capability in non-exempt employees.
. Ensured that communication of store initiatives and goals reached all
levels of crew and that consistency was maintained when put into
action.
. Resolved customer issues quickly, with tact and in favor of the
customer.
. Interviewed and hired qualified candidates.
. Corrected improper behavior, mediated conflict and implemented
progressive discipline.
. Wrote and delivered performance reviews.
. Analyzed product movement in order to reduce waste and increase sales
on popular product while maintaining a minimum of back stock.
. Participated and led quarterly/biannual store inventories.
. Oversaw proper product rotation and dating and maintained proper
product signage when prices or codes changed.
. Maintained customer and crew member safety and oversaw store
maintenance and upkeep. Operated heavy machinery including electric
pallet jacks and forklifts.
ENTERPRISE RENT-A-CAR, Long Beach, California, 2005-2010
HUMAN RESOURCES/RECRUITING ASSISTANT
. Recruited prospective candidates through internet searching and
Enterprise employee referrals.
. Conducted cold calls and did initial phone interviews to find
qualified candidates for several positions within the company.
. Set up 1st, 2nd, and 3rd interviews and managed Recruiter's calendar.
. Completed background information for all applicants, and compiled
confidential information including performance reviews and pay plans.
. Oriented new hire employees through paperwork, training, and benefits
administration.
. Entered new hire information, transfers, promotions and payroll in
People Soft, as well ensured timely collection of timesheets through
company database.
. Conducted performance investigations in the absence of the Regional HR
Generalist.
. Assisted staff with routine HR related questions and served as the
first point of contact for employees.
. Planned and organized quarterly community service events to engage
regional employees in the local community.
ASSISTANT STORE MANAGER
. Partnered with Branch Manager in operational and business development
functions, assuming responsibility of store front and full
responsibility in manager's absence.
. Maintained primary focus on servicing customers and
addressing/resolving issues to ensure 100% satisfaction.
. Ensured proper utilization, protection, and maintenance of rental car
fleet.
. Achieved goal of minimizing/avoiding delinquent accounts through
underwriting and close account supervision. Frequently communicated
with new and existing customers to build goodwill and generate
repeat/referral business.
. Improved employee capabilities by working with Branch Manager on staff
training and development. Showed positive, proactive example for
employees to follow in customer service, sales, and operational
activities.
ST. ANN SCHOOL, Somerville, Massachusetts, 2002-2004
MIDDLE SCHOOL MATH AND SCIENCE TEACHER
. Developed and implemented engaging, effective math and science lessons
for a heterogeneous group of special and regular students.
. Designed and implemented interactive science units in physical, life,
and earth sciences. Technology and hands-on activities were
integrated to foster student engagement and learning.
. Worked collaboratively with other teachers and professionals to
develop interdisciplinary projects and learning centers.
. Attended parent conferences, faculty and team meetings, IEP meetings
and professional development days. Actively participated in
activities which included: assessing student progress, assigning
grades, taking attendance, lunch/recess duty, after school tutoring
for high school placement exams, keeping parents/guardians informed,
and leading students in community service events.
HARVARD UNIVERSITY DEVELOPMENT OFFICE, Cambridge, Massachusetts, 2000-2002
FUNDRAISING STAFF ASSISTANT
. Planned solicitation events for Boston area major gift donors ($10,000
and above).
. Coordinated meetings for major gift donors and reunion class committee
leaders to strategize increased participation and overall giving to
Harvard University.
. Organized a 25h reunion class dinner to celebrate raising 25 million
dollars for the Harvard University Endowment.
. Supervised a team of student interns in all areas of fundraising staff
support.
. Served as rappateur for Harvard Alumni and Affairs committee meetings.
. Managed confidential database of financials and other information on
key donors to the university.
EDUCATION
HARVARD UNIVERSITY, Cambridge, Massachusetts
Bachelor of Arts-Social Anthropology
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