Sales Customer Service

ERNEST GRAY

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Minneapolis, MN 55404

Home ***- ***-****; Secondary 612- 521-6581

********@*****.***

SUMMARY

Insurance sales professional experienced with inside sales. Results

oriented and competitive business sales professional with a focus on

insurance and financial service. Performed clients' needs analysis and

strategize client immediate and long term goals; vast experience with

relationship building, prospecting, and inbound and outbound calling.

Sales and customer service professional leader. Recognized as being

positive and enthusiastic contributor, hard working, self-starting, task-

oriented and flexible professional.

ACCOMPLISHMENT/SKILLS

. Selling solutions through a consultative approach to close

. Thrive in fast-paced environment via phone sales, referral, emails,

and chats

. Successful relationship building, with a diverse population of clients

PROFESSIONAL EXPERIENCE

Capella Educational Company- Minneapolis, MN

Senior Sales Consultant

2006 -2012

. Successful consultative selling skills used to create

opportunities, anticipate objections, and build relationships to

engage, education and sales clients on products, benefits and

services for undergraduate, and graduate degree program.

. Top ranking sale performers out of close to 200 sales reps. On

average performed 20% to 50% over stated sales goals objectives on

a per quarter basis.

. Contributed to organization growth by surpassing required monthly

and quarterly goals.

. Ability to screen leads through discovery, and targeted questions

to qualify and close.

. Analyzed data generated by multiple reports; determined best

course of action within limited time constraints to meet goals.

. Worked multiple account management pipelines through use of

technology tracking tools to move client toward sale close,

retention, and referral.

. Seek out and identify ways to improve client experience.

. Initiated process to collaborate with team to address specific

problems and to conduct targeted research for individual programs.

Resulted in increased staff know and a better solution to client

concerns.

INSURANCE SALES

ING ReliaStar- Minneapolis, MN 1999 - 2002

Registered Direct Sales Representative

. Monthly gross sales average: $300,000 to $500,000.

. Recognized by the Vice President of Annuity Sales for being one of the

"Top 25" nonqualified sales producers company/nationwide for October

2001, November 2001 and August 2001.

. 14 Lifeline Awards. These awards are handed out in the recognition of

outstanding contributions to the running of the department.

. 2-time winner of the "ING-ReliaStar Financial Lifeline Associate of

the Month". Both awards are determined by the co-workers who work

within the department.

BANK SALES / CUSTOMER SERVICE

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Wells Fargo Bank- Minneapolis, MN

2003 - 2005

Personal Consumer Banker

. Sold retail banking products and services to customers.

. Number 1 Annuity Sales Person within sales district.

. Number 1 Sales Person in the Bank.

. Consistently within the top 5 sales professionals within the sales

district.

EDUCATION and LICENSES

. Capella University- Minneapolis, MN general coursework toward MBA

. State of Minnesota Insurance Agent License-Life/Accident/Health-

Licensed Current

. Washington Square Securities, Inc.-Series 6 and Series 63

. University of Minnesota - Minneapolis, MN - Bachelor of Individualized

Studies

. The School of Communication Arts, Minneapolis, MN -Diploma-

Radio/Television

Broadcasting Prod

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