Customer Service Manager

David Lee Bjork Jr

*** **** *** ****.*****@*****.*** 559-***-****

Clovis, CA 93612 559-***-****

HIGHLIGHTS OF QUALIFICATIONS

. Over 3 years experience in Computer Programming.

. Dedicated customer service manager with 15+ years of experience.

. Respected builder and leader of customer-focused teams.

. Consistently achieve record-high customer satisfaction rankings,

improvements to the bottom line and turnaround of underperforming

operations.

. Implementation of new tracking and inventory control.

Lead by example and ensure the execution of all safety, security, quality

and store operations policies.

Familiar with Winquery, Peachtree, Quicken, and able to compile data.

AREAS OF EXPERTISE

Customer Service Customer Satisfaction Teambuilding &

Management Enhancement Training

Complaint Handling & Total Store Supervision Cost-Reduction

Resolution Sales & Margin Strategies

Market Research Management Improvement Order Fulfillment

MS Office Data Entry

Human Resources

SUMMARY OF QUALIFICATION

. Promoted to manager position to recruit, train and supervise 45+ customer

service cooks and cashiers.

. Lead an environment in which guests enjoy high levels of service and

employees are motivated to deliver top performance.

. Manage front-end operations to ensure friendly and efficient customer

service from beginning to end.

. Selected for outstanding achievement award for instrumental role in

driving record-high sales increases, Inventory accuracy, and employee

retention and training, propelling store to improve ranking from #74 in

company to #3 in 2011.

. Reduced staff turnover by 37% in 2011, benchmarking a record-setting

improvement in staff retention due to the success of employee-development

and morale-building programs.

. Exemplified the second-to-none customer service delivery for which

Krystal's is nationally renowned in all interactions with customers.

. Advanced to increasingly responsible positions, culminating in management

role with oversight for a full-service Mexican food restaurant.

. Managed P&L, sales, inventory, merchandising and cost controls.

. Maintained high standards in sanitation and safety and complied with

regulatory guidelines.

. Introduced training programs that enhanced employee performance and

helped build a motivated workforce.

EMPLOYMENT HISTORY

May Cashier Sam's Club Fresno, CA

2011-Present

2/2010~ Production Manager Krystal Savannah, GA

3/2011 Corporation

3/2007 ~ Store manager Taco Bell Savannah, GA

6/2009

2001~2007 Assistant Manager Taco Bell Clovis, CA

1998~2001 Director of Programming & AIS Market Fresno, CA

Data Collection Research

1991-2002 Finance Specialist U.S. Army Korea, Fresno, CA, Ft.

Lewis, WA

EDUCATION HISTORY

Human Resources Institute of Technology Clovis, CA

Administrator

Computer Technician Institute of Technology Clovis, CA

Certificate

High School Diploma Pacific Beach High School San Luis Obispo, CA

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