Customer Service Human Resources
Resume:
Rachel Moore
**** ***** ******* *** *******, TX *8259 210-***-**** ab75gv@r.postjobfree.com
Education
William P. Clements High School, Sugar Land TX Diploma
Texas State University, Major Sociology, Minor Business Admin (Currently in my 3rd year)
Skills Summary
1. MS Office 2010 Proficient 6. Customer Service 12. Front Office Operations
2. Professional Written 7. Scheduling 13. Professional Presentations
Correspondence 8. Multi Line Telephone 14. 50 wpm
3. General Office Skills 9. Internet Savvy 15. Army Soldier for 7 years
4. Event Management 10. Travel Arrangements 16. Secret Clearance
5. Team Player 11. Basic QuickBooks 17. Social Networking
Experience
WARRIOR TRANSITION BATTALION JUL 12 TO JUL 13
EXECUTIVE SECRETARY TO THE BATTALION COMMANDER
1. Principle Administrative Officer for the Battalion
2. Maintained the calendar for three executive officers, and conference rooms
3. Reception of Command Suite to include answering of phones and greeting guests
4. Forms management, proofing of documentation, automation of administrative reports
5. Created administrative forms that helped the flow of the Battalion
6. Handled all incoming and outgoing mail
7. Scheduled all travel requests for 3 executives, to include travel reservation (air, rental cars, hotels) booking
confirmation, itineraries, and expense reports following travel
8. Ordered supplies for the office
9. Maintained Distribution lists, and sent corresponding emails to keep the battalion informed
10. Human Resources to include in processing, out processing and retaining
11. Any other assistance as asked by the Executives
OCCUPTATIONAL EDUCATION, TEXAS STATE UNIVERSITY JUN 11 TO MAY 12
CLERICAL ASSISTANT, STUDENT WORKER, SAN MARCOS
12. Assisted faculty and staff with general office operations.
13. Performed mail merges for correspondence sent to students
14. Front reception to include student assistance and telephone inquiries
15. Forms management, ensuring that the appropriate number of forms remained in stock.
16. Handled all incoming and outgoing mail
17. Assisted in all clerical functions to include presentations, calendar management, reports and
correspondence.
FAMILY MEDICINE CLINIC, BROOKE ARMY MEDICAL CENTER AUG 08 to MAr 10
Administrative Officer, US Army
18. Assisted in checking in patients, printing charts, and resolving patient issues
19. Scheduled appointments in CHCS
Rachel Moore
20. Awards, Counseling, and Document Preparation
21. Assisted providers with any requests for patients needs
22. Forms management, ensuring that the appropriate number of forms remained in stock.
23. Management and evaluations of 3 personnel.
24. Assisted in all clerical functions to include presentations, calendar management, reports and
correspondence
Continued on Page 2
AMEDD CENTER AND SCHOOL, COMMAND SUITE auG 06- aUG 08
EXECUTIVE ASSISTANT, US ARMY
1. Managed the calendar, and organized appointments for the Command Sergeant Major of Fort Sam Houston
2. Scheduled all travel requests for 6 executives, to include travel reservation (air, rental cars, hotels) booking
confirmation, itineraries, and expense reports following travel
3. Planned office parties and events, to include the base Military Ball
4. Solved issues at the lower level
5. Ordered office supplies, answered multi line telephones, front desk professional service for all incoming
clients to meet with the General.
6. Creating correspondence, replying to correspondence, and proof reading military documents
7. Organizing all documentation incoming and outgoing of the Command Suite to include copies and
appropriate signatures requested.
8. Human Resources to include in processing, out processing and retaining
9. Worked with all of the General Staff to ensure elements flowed easily and accurately.
10. Maintained the best professional manner, due to working with confidential information, and often
interacting the elite of the military
training support company, camp bullis DEC 05- aUG 06
OPERATIONS MANANGER/ HEALTHCARE SPECIALIST, US ARMY
11. Managed all leave documents, time cards and accountability.
12. Created documentation to be submitted to the command for 80 Soldiers, involving school dates,
promotions, adverse actions, slotting, and daily status.
13. Complimented on outstanding customer service.
14. Faxed, scanned and maintained excellent records for all Soldiers in the unit.
15. Created professional presentations for meetings.
16. Provided training on Equal Opportunity issues, and other Medical training.
17. Scheduled all travel requests for 2 executives, to include travel reservation (air, rental cars, hotels) booking
confirmation, itineraries, and expense reports following travel
Medical surgery ward, wuerzburg meddac, germany may 03- dec 05
HEALTHCARE SPECIALIST, US ARMY
18. Maintained patient’s vital signs, assisted patients with personal hygiene, and recorded in patient’s charts.
19. Ran daily checks on the crash cart, and other medical equipment
20. Assisted the patient with all needs, to include feeding, emptying urine devices, physical therapy
requirements and medication reminders.
21. Assisted nurses with all requests.
3915 Angel Trumpet San Antonio, TX 78259 210-***-**** ab75gv@r.postjobfree.com
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Rachel Moore
Browning and Bushman Law Firm 2000 - 2003
HOUSTON, TX FRONT DESK RECEPTIONIST
22. Greeted all clients and offered refreshments
23. Maintained the filing for the entire firm
24. Scheduled all travel requests for 4 executives, to include travel reservation (air, rental cars, hotels) booking
confirmation, itineraries, and expense reports following travel
25. Created word documents, entered database information, and made power point presentations.
26. Used the Dictaphone to transcribe into legal documents
27. Ordered office supplies
28. Handled a multi line telephone and took messages appropriately
29. Handled all incoming and outgoing mail
REFERENCES AVAILABLE UPON REQUEST
3915 Angel Trumpet San Antonio, TX 78259 210-***-**** ab75gv@r.postjobfree.com
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