Customer Service Manager
Resume:
ksm karen susan mikosz
*******@*****.*** 415-***-****
September 19, 2013
Experience
To Whom It May Concern:
I saw the position that is currently available as an Program Coordinator, Event Planner,
and would like to learn more about this opportunity. I come from creative and marketing
background. This includes: five years in marketing and communications, over ten years
of event coordination, sales, project management, training and customer service.
Working as Photographer and at Conservation International, I worked with event
coordination, which involoved coordinating printed materials, promoting events
online, handling vendors, and following up with key individuals for events. I recognize
the importance of presentation and creating the experience for your audience.
I am skilled with managing multiple projects, following up with key players, tight deadlines,
and seeing projects from conception to completion. I think on my feet, adapt to
change, and change course effectively when needed.
I look forward to talking to you further about this position.
Sincerely,
Karen Mikosz
Experience
KSM Photographic, September 2001- present
Experience
Photographer, Santa Cruz, CA
• Personal business specializing in children, wedding, and travel photography
• Designing photo albums, marketing materials, website, and brand identity
• Photo Assistant responsible for event management and executing photo shoot
logistics- scheduling, scouting locations, hiring vendors, and managing budgets
Apple, February 2012- June 2013
Cross Functional Content Production Manager, Cupertino, CA
• Project managing production of hardware image creation with Production
teams while maintaining a consistent look and feel throughout all deliverables
• Collaborating with vendors, external groups, and cross- functional teams throughout
Apple to develop hardware launch imagery from concept to completion
• Distributing images for iTunes, Video, Interactive, Retail, Apple Online Store, Education,
and Business/ Advertising teams
• Partnering with Creatives, Content Producers, Production, and Digital Asset Management
teams to develop tools and streamline workflow to maximize efficiencies
• Troubleshooting, problem solving, and driving process improvement
• Managing/creating all PR assets (Launch, Holiday, and Print Services)
• Deep understanding of Apple ecosystem and handling ambiguity in a matrix organization
• Preparing and organizing digital assets for archival with Digital Asset Management team
• Assisting with localization efforts for global offices
Conservation International, October 2008- June 2011
Photo + Graphic Coordinator, Arlington, VA
• Photo editor for strategic Marketing and Communications initiatives including:
print, interactive, video, press releases, social media and global conferences
• Managing photo interns, annual budget, vendors, contracts, licensing agreements,
and copyright infringements
• Digital Asset Manager for the digital and video assets responsible for revamping
taxonomy and usability of image library for headquarters and global offices
• Coordinating advertising and marketing outreach campaigns including:
UN Climate Change Conferences, Team Earth, and The Search for Lost Frogs
• Assisting with implementing new logo and brand identity roll- out
• Event coordination including sourcing vendors, and creation of printed materials
• Collaborating with global teams on localization and working with translators
• Designing innovative Keynote presentations, and marketing materials
National Geographic Kids Magazine, July 2008- October 2008
Photo Editor (contractor), Washington, DC
• Photo researching and photo editing for assigned stories
• Preparing caption sheets for editors and researchers
• Licensing images and providing high- resolution files for production
Association for Career and Technical Education, August 2007- May 2008
Graphic Designer, Alexandria, VA
• Designing for bimonthly publication and marketing collateral
• Managing ACTE’s image bank and graphic standards
• Working with vendors on design, printing, and publication services
Education
Ohio University, Athens, OH
Education
Master in Arts in Publication Design (Attended: 2005-2006)
College for Creative Studies, Detroit, MI
Certificate in Digital Print (2005)
Western Michigan University, Kalamazoo, MI
Bachelor of Arts (1999)
Major: Organizational Communications/ Minor: Art
Skills
• Strong written and interpersonal communication skills
• Extensive knowledge of both print and interactive image production
• Ability to make sound decisions, think strategically, and problem solve
• Exceptional organization and project management skills with the ability to prioritize
and manage multiple projects simultaneously under pressure with tight deadlines
• Ability to work in a fast paced, demanding, deadline-driven environment
• Proven ability to build relationships and work effectively within cross-functional teams
• Passion, integrity, energetic, and comfortable with ambiguity
• Adobe Creative Suite, Microsoft Office, PowerPoint, Excel, iWork, Keynote,
Aperture, Filemaker Pro, Canto Cumulus, Microsoft Project, and Social Media
Exhibits
• 2006, Landscapes of Kyrgyzstan
Central Asia Academy of Arts
Volunteer
• National Center for Equine Facilitated Therapy
• DC Central Kitchen
• Susan G. Komen Race for the Cure
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