Denisse M Garza Phone 203-***-****
Email: ******@*****.***
Professional Summary
Twelve years of professional experience in the Business Development and Sourcing Industry with a focus on identifying key business
segments, developing and executing customer focused growth plans. Comfortable operating at multiple levels of engagement, including high
level C contacts, vendor management, client relationship management. Solid track in record driving sales, managing forecasts, evaluating new
business opportunities, and maximizing profitability/ROI. Examples of personal highlights in delivering customer value include, exceeding
goals of sales and savings for more than 14% TAA, achieved annual revenue goals of seven digits in USD. Master of Business Development
and cross selling. Committed, driven strategic Project Manager, team oriented, yet independent and analytical business advisor leader with
multicultural and international leadership experience.
Education
• MBA International Business( Universidad Regiomontana) Sept 2002 May 2005
• Law School Graduated with Honors (Business Law Universidad Regiomontana) Aug 1997 Aug 2000
Skills and Expertise
Committed, effective mediator, self reflective, business advisor and partner, analytic problem solver, strong communicator, innovator, team
player, strategic thinker, positive outlook, systematic planner.
Skills • MS Project
• •
Management, Sales, Sourcing/Outsourcing Offshore Visio
• •
Business Development, General IT Contracts Salesforce
• •
Vendor Side Contracting and Subcontracting Crystal Reports
• •
Product Lifecycle Management SAP
• SharePoint
• Microsoft Office Word, Power Point, Excel (pivot
tables,vlookup) and Outlook
Business Applications
Professional Experience
Business Development and Relationship Manager Feb 2012 Present
Softtek Inc. (General Electric)
• Responsible for creating, maintaining, and expanding Softtek business with GE Capital business. Driving achievement of yearly
revenue goals of USD seven (7) digits through 190+ people team, Cross sales and development of portfolio.
• Proposals, RFP, RFI, and contracts management, Client relationship strategies and Business development.
• Negotiated complex domestic and global sourcing and outsourcing transactions, contracts and SLA s.
• Directly responsible for account and project management for the business Unit.
• Work with project stakeholders to translate their requirements into something that can be built by IT
Regional Account Manager Jul 2011 Feb 2012
Process Intelligence (Open Text)
Client relationship strategies and Business development.
• Developed and implemented integrated, tactical marketing programs that achieved market dominance and presence.
• Revamped branding strategy by creating a new vision and brand identity while redefining the brand communication strategy and
increasing awareness and visibility.
• Improved exposure through visual media shows and key industry event sponsorship such as AMCHAM day and IT and
Management Fair.
• Proposal development and contract management.
• Coordinated activities of businesses in sales, marketing, brand strategy and integration. Produced reports to determine areas to
focus improvement on.
Sr. Contract Administrator Jul 2006 Jul 2011
Xerox Acs
• Maintained continuous alignment of program scope to strategic business objectives. Develop recommendations to modify the
program to enhance effectiveness toward the goal of achieving business result and strategic intent.
• Key Account Manager for government (State of Maryland, EZ pass) and private accounts Insurance and healthcare segment
(Allergan, Chubb) helping in a variety of transactional work like contracting, licensing, outsourcing, and other complex corporate
transactional deals.
• Directed and coordinated activities concerned with new vendors.
• Document management create and modify all types of documentation for network, legal and finance department.
• Analyzed PDM solutions from Sprint about WEB TOOL.
• Vendor Management for public and private clients. Developed RFQ s, requisitions and technical review of packages for vendors.
• Sales IT and BPO projects Network, Storage, Help Desk, and general technology refreshes. Projects were managed in Monterrey
with resources in USA, LATAM, India and Philippines.
Sr. Business Development Specialist
• Directed and coordinated activities of businesses concerned with the sales, review of financial statements and activity reports to
determine areas needing program improvement. Developed specific goals and plans to prioritize, organize, and accomplish the
organization's objectives.
• Creation and control of project plans, budgeting and management of project teams. Coordination of different teams involved in the
project from the different areas.
• Cross sales and development of portfolio with strategic alliances, developing plans for high revenue goals and results oriented
processes for implementation.
• Proposals development: Provided oversight and direction to the Business Development team on a variety of business development
activities including proposal development, client relations, and account management. Facilitated efforts to develop, implement and
refine standard procedures for researching, collecting, and tracking information about clients including contact data, pipelines, and
previous outsourcing experiences.
• Managed forecasts and ROI for each Business Unit
• Contract negotiation: provided help to the legal department to negotiate the best option between the client, vendors and company.
Analyzed information and evaluated results to select the best solution and solve problems.
Legal and Administrative Manager Jun.2005 Jul. 2006
Mir Ambiental (Environment services)
Public trust project administrator and expense management: manage federal agencies project and bidding processes, Sales strategy:
Evaluates new business opportunities, Contracts and SLA’s: manage and negotiate contracts with new clients, providing proposal support to
the sales team,
Marketing/ Brand Manager. Sept 2004 – Jun 2005 SICSA Servicios Institucional de
Comidas SA.
Contracts negotiation and provide the chain supply for the company for APAC sales strategy. Market Research for Food Industry and markets
in Asia Pacific. Development of portfolio and negotiate whit the retail channel distributor in China and Japan Price negotiation, market
strategies, that drive successful new product introductions, marketing initiatives and/or programs development which lead to revenue growth
Foreign Accounts Analyst
Grupo Reforma Dec. 2001 – Sep. 2003
• Foreign Accounts Receivable control, sales forecast,
• Advertising Management for international clients
• Sales strategies and international support for Advertising
Professional Affiliations
• Strategic Project Manager: PMBOK, September 2007
• U.S MÉXICO IT Trade Security Symposium 2008
Language proficiency
• •
English French
• Spanish
References /Relocation
Professional references provided upon request. Willing to relocate for job upon request.