IT Director
Resume:
Ave Ghunte****@yahoo.
Rancho com
Cucamonga, Ca
92808
Glen Hunter
Objective To provide extensive professional experience in all
aspects of system strategy, LAN/WAN, applications,
data and network security, budgets, technologies,
infrastructure, data center/NOC and corporate
cultures. With broad experience in providing
technical solutions for Information Technology
Technical Skills networks and platforms. Experienced in developing
multi-year strategy, architecture, and IT budget
for the Community Development Commission,
California State Universities, Office of the
Chancellor, Veterinary Pet Insurance and
Medpartners Inc. Proven excellent customer service
skills and vendor management.
Operating Systems:
Windows Server 2008, Windows 2003, XP,
Novell/Netware, Linux, and UNIX, Solaris, MAC X.
Application Software:
VMWare, Exchange, SQL, Oracle, SharePoint 2007,
Citrix, Windows, ImageRight, Websense, Active
Directory, eDirectory, Zenworks, Ghost, GroupWise,
Rumba, Peoplesoft, MS Office, MS Exchange, Lotus
Notes, What's Up Gold, Veritas Backup Exec,
Track-It, Heat, DP Umbrella, Renaissance, Crystal
Reports, VB, HTML, Blackberry Enterprise Server,
Symantec Enterprise Server, Enterprise Vault, etc.
Hardware:
Dell, IBM, TCP/IP, MPLS Networking, Cisco Switches,
PIX and SUN, Dell Servers, Nexxus Switches, Dell
Desktops, Definity/Shortel Phone Systems,
EMC/Hitachi, Dell SAN's,
Experience 2/11/2013-5/28/2013 Agile360
Irvine, Ca
Director of Professional Services
Ensure a high quality client and employee
experience by focusing by supporting, protecting,
influencing, motivating, and driving the technical
team as a whole as well as on an individual basis
in order to improve as individuals and
professionals, ensure successful outcomes for our
clients, and create the greatest place in the world
for a technical consultant to work and clients to
engage.
Understand team and individual personal and
professional goals and collaborate with them to
align those goals with the organizational goals and
help achieve both.
Create and manage an effective and introspective
performance evaluation process that is focused on
continual improvement of individuals, teams and
management within the organization.
Demonstrate excellent trouble shooting skills with
the ability to guide conflict resolution and teach
individuals and teams of direct and indirect
reports the lost art of trouble shooting complex
technical issues.
Work with key partners to identify and meet
technical requirements that ultimately drive
revenue and meet organizational goals.
Demonstrate experience in talent development.
2/20/2012-2/01/2013 Community Development
Commission
Monterey Park, Ca
Information Technology Manager
Manager of Senior Windows System administrators,
Senior System Architects, Project Manager,
Procurement Analyst, Contract Analyst, Senior
Application Developers, Web Developer, Telephony
Administrator, Help Desk Supervisor, SQL DBA, UNIX,
Linux, and MAC system administrators.
I am responsible for planning, organizing,
implementing and directing design, coordination,
maintenance and installation of the Commission's
information technology systems.
My key responsibilities of this role include
applications, infrastructure, architecture,
multimedia, information management and facilities.
Maintain and oversees operations, supervises, and
evaluates the work of subordinate staff; reviews lT
operations and development of written procedures;
writes policy and procedures, prepares management
information reports.
Proven leadership skills and a high energy level.
I am very conscientious, work well with people,
understand how to motivate staff to excel, and I am
committed to effective employee development and
training, and demonstrate good judgment,
flexibility, and firmness.
3/2010- 9/2010 (Contract) Castaway Pools,
Rancho Cucamonga
Professional Services
LAN/WAN Network Infrastructure Setup
ID Profile Security setup
BES Server Administration
Email Configuration setup
Completed all Print/server configurations
2/12/2007-11/20/2009 California State University,
Office of the Chancellor Long Beach, Ca
Manager System Support (Administrator II)
Managed Senior Windows, UNIX, Linux, and MAC system
administrators.
Held weekly meeting with all team members,
outlining and prioritizing work.
Managed 24/7 Data Center, responsible for all
racks, UPS's, servers, flooring, cable management,
alarms, security, and first call data center
escalation.
Reported and maintained one on one evaluation
meeting with the team members, communicating with
the team where they are during the course of the
year.
Met with other support team managers to review
projects and staff issues.
Evaluated and proposed all new technology within
the data center environment
Managed a team of seven administrators
Three Senior UNIX Administrators
Two Senior Windows Administrators
One VM Ware Administrator
One MAC X Administrator
Windows Environment, Server 2008/2003
Active Directory 2008/2003
Exchange 2007/2003
VM Ware V3/4
3/18/2002-1/19/2007 Veterinary Pet
Insurance Brea, Ca
Information Technology Manager
Built/managed network infrastructure, built 24/7
data center, and redundancies resulting in customer
downtime of less then 1% quarterly. (My goal was
"five 9's")
Starting with 5 Data Center servers, left with
several hundred maintained and managed.
Responsible for all data center activities and
security
Created IT Support Team including all Help desk
support hires, creation and implementation of all
help desk policy and procedures.
Managed Network Administrators
Managed System Administrators
Managed all procurement and licensing of servers
and IT products.
Managed a staff of over 30 people including IT help
desk, telecom, application, web development, and on
shore/off shore consultants.
Managed IT budget for a 400 million dollar company.
Successfully managed and implemented over 200 IT
and infrastructure projects while employed with
VPI.
Managed company wide data warehousing and data
mining design and implementation project
Instrumental in company wide disaster and
continuity project for future Sarbanes and Oxley
audit requirements.
Implemented sound measuring of IT staff through
metrics, proper SLA's, accurate reporting.
11/13/1995-12/14/2001 Mullikin Medical
Centers/Medpartners/CaremarkRx Redlands, Ca
Information Technology Project Manager
Served as primary contact for projects and timeline
related issues.
Build the largest data center in Anaheim at the
time of building purchase.
24/7 management of all Medpartners equipment
24/7 management of hosted external company
equipment
24/7 management of fully functional NOC team
Effectively managed projects through all phases of
implementation, including network,
telecommunications, hardware, software, facility
and customer satisfaction.
Managed Audit team to meet HIPPA, Sarbanes and
Oxley requirements
Resolved issues experienced technical trouble
shooting and communication skills.
Coordinated communication between customer base,
vendors, IS/IT personnel resulting in completed and
timely projects.
Implemented plan and successfully completed Y2K
rollout project.
Mullikin Medical Centers/Medpartners/CaremarkRx
Information Technology Network Engineer
Managed all LAN/WAN and telecommunication networks.
Maintained vendor invoices and work orders.
Purchased and sold telephone and computer systems.
Responsible for maintaining inventory control of
all IT assets.
Mullikin Medical Centers/Medpartners/CaremarkRx.
Senior Field Service Engineer
Supervised a team of technicians responsible for
regional PC and network support.
Maintained customer service issue ticket database
and dispatched field technicians in accordance with
procedures.
Provided on-site support for new installations and
upgrades of hardware or software.
Responsible for closure of completed customer issue
tickets.
Mullikin Medical
Centers/Medpartners/CaremarkRx
Information Technology Help Desk Analyst
Provided phone support for software/hardware issues
Received customer calls and entered customer issues
and information into a tracking database.
Resubmitted AS400 print queue jobs
Activated terminal sessions
Research and troubleshoot application related
issues
5/09/1994-10/20/1995 GERS Retail Systems
San Diego, CA
Account Manager
Served as primary contact for customer software and
hardware related issues.
Quickly resolved customer issues with creative
trouble shooting skills and ensuring follow up was
completed in a timely manner
Managed communication between customer, support,
Quality Control, and programmer resulting in
effective issue resolution
Received numerous Service Star Awards from
customers and employees in appreciation of
excellent service
Conducted product demonstrations for prospective
customers leading to additional sales for the
company
Certification ITIL V2 Certified APM GROUP Feb. 29, 2008 ID#843712
Education 06/17/1986 National Technical Schools Los Angeles,
CA
Associate of Science Degree, Computer Electronics
Mount San Antonio College
Walnut, CA
General Education
08/16/1995 GERS University
Associate of Arts, Time Management, Team Building
San Diego, CA
Bachelor of Arts Degree, VI Editor SQL Language,
UNIX Commands
San Diego, CA
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