Customer Service Manager
Resume:
Jessica E. Bell
West Bloomfield, MI 48323
*****.****@*****.***
OBJECTIVE
Seeking Receptionist position in a dynamic organization where I may put
my all interpersonal and customer service skills efficiently.
SUMMARY OF QUALIFICATIONS
Customer Relations
Resolved customer satisfaction issues and problems quickly and
effectively
Provided a high degree of customer service in a fast speed and retail
environment
Handled cash, credit, and check transactions accurately
Ability to answer multiple phone systems and take accurate messages
Receptionist
Typing skills of 50+WPM
Microsoft Word, Excel, Power Point, ATLAS
Very Organized
Strong phone & Communication skills
Cash register experience
Booking appointments
EMPLOYMENT HISTORY
Customer service, Target West Bloomfield, MI 10/2008-04/2009
Provided excellent relations with customers, customer concerns and
complaints. Ability to answer questions. Cashier
Providing fast and friendly services to customers enter codes and scan
merchandise, tender cash and bag the products.
House Keeping, Crown Plaza Hotel, Novi, MI 06/2013 -07/2009
Follows detailed worksheet for each cabin cleaning, Completes inventory
of cabin contents on form provided. Provides information on any missing
items to the manager. Daily maintenance of tubs and shower, Clean
building floors and walls by sweeping, mopping, scrubbing, or vacuuming
them. Change bedding and make beds as directed, Stock cabin food
supplies (coffee, tea, sugar, etc.) as needed. Replenish supplies such
as drinking glasses, linens, writing supplies, and bathroom items,
Gather and empty trash,Clean and polish furniture and fixtures Clean
windows, glass partitions, and mirrors, using soapy water or other
cleaners, sponges, and squeegees .Dust furniture, walls, machines, and
equipment.
Receptionist, Kai Davis Photography Farmington Hills, MI
05/2011-11/2011
Served visitors by greeting, welcoming and directing them
appropriately; notifies company personnel of visitor arrival. Maintains
security and telecommunications system. Answering phone calls, booking
appointments, and supporting photographer and tending to request.
Document Specialist, Quicken Loans (Title Source) Detroit, MI
02/2013-05/2013
I was responsible for maintenance of company documents, storage,
cataloging and retrieval of documents. Maintain the integrity of
working documents and update documentation when revised. Also maintain
systems for document storage and retrieval help train employees on
efficient system usage. Responsible for document security, for
assigning access, and for removing and destroying obsolete documents
EDUCATION & TRAINING
High School Diploma, Alpha and Omega Curriculum, West Bloomfield, MI
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