Customer Service Representative

GREGORY O. BURRISS

***** ******* **** - ************, ** 32225 Phone: 904-***-**** – Email: ********@*****.***

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Career Goal: Manager/Sr. Facilities Director

Fifteen years of experience developing and implementing systems, strategies and processes for the flawless day to day

activity in corporate productivity. I am proficient in establishing practices and procedures for excellent fiscal

performance and possess outstanding instructional skills with regards to corporate policies. Computer skills include

Excel, Word, Director, Ten Key, Dares, People Soft, Process Management PACER, MSP, Loan Quest and OnBase.

Education

1976 Graduated Chattanooga High School, received Diploma with a business major

1979 Completed Ringling School of Art with a discipline in Commercial Art/Photography

1993 USN Advanced Leadership / Management / Master Training Specialist

2005 Certified Basic First Aid, CPR, and AED

Experience

EVERBANK through Aerotek – JACKSONVILLE, FL 2013

Mortgage Support Specialists June 3, 2013 – July 11, 2013

1. Conducts audits on closing loan products for the HARP program as well as other closing loans.

HOMEWARD RESIDENTIAL – JACKSONVILLE, FL 2009-2013

Quality Control Specialist January 2013 – May 31 2013

2. Conducts monthly audits on Loss Mitigation Processes according to default servicing requirements.

3. Ensures adherence to Federal and company requirements for all Loss Mitigation Work Outs.

Bankruptcy Customer Service Phone Rep Nov 2010 - Dec2012

4. Processed Chapter 7,13 and 11 Bankruptcies’.

5. Accessed PACER daily for resolutions of proof of claim, discharge dates, objections and exemptions as well

as other related issues of the Bankruptcy.

6. Performed loss mitigation resolution efforts by negotiating with borrowers to find resolution to achieve best

resolution of non-performing loans.

HAMP Backend processor/Underwriter May 2009 - Nov 2010

7. Created, perfected and completed special projects that resulted in major improvements on processes and

procedures.

8. Assisted with training of new policies and procedures for off shore operations.

9. Reviewed daily reports for changes and assisted with escalated issues to initiate changes.

Home Retention Jan 6 2009 – May 2009

• Phone rep facilitating the collection of past due accounts.

• Health Care Services Group Inc-Jacksonville Florida Apr- Nov 2008

• Director of Environmental Services at a Nursing and Rehab Center.

• Hired, trained and facilitated the duties of 15 employees, payroll, schedules and daily duties.

• Gober Enterprises Inc.-Jacksonville Florida Aug 2000 – Mar 2008

• Production line worker/Safety Coordinator. Operating Chop, miter, jig, and band saws, belt sanders and various

pneumatic and had tools.

• Homeside Lending Inc. May 1997- Aug 2000

• Customer Service Representative.

• ATT Wireless-Jacksonville Florida Jan 1995 - May 1997

• Customer Service Representative

• Responsible for cancelling accounts and facilitating a “save” from the customers’ request to cancel.

• Jani-King-Franchise Owner, Jacksonville Florida Nov 1993 – Dec 1998

1. Owner-Operator of Janitorial Cleaning business.

2. Facilitated the day-to-day Operational, Financial and Administrative duties of the business.

• Navy-Various Locations World Wide Sep 1981 - Jan 1993

• Three years as a Naval Instructor, serving as a Master Training Specialist.

• Electronic Warfare Technician First Class

• Lead Petty Officer in charge of Electronic Warfare work center

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