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Customer Service Representative

Location:
United States
Posted:
September 19, 2013

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Resume:

SUSAN CRUZ

**** ** ** ******, ***

Dania, FL ****4

*.*********@*****.***

954-***-****

OBJECTIVE

To successfully secure a position and continue my career in a nationally recognized company, which can best utilize my diverse knowledge and real-life skills while contributing to the profitability of the company. A company that is personally challenging, customer service oriented and is focused on the future of the rapidly changing administrative field.

PROFILE

I am a highly motivated, efficient and experienced professional exhibiting first rate communication skills. Customer service oriented. Dependable, self-starter with a strong ability to handle the unexpected.

SUMMARY

TEAMWORK

•Gifted at building effective, productive working relationships with clients and co-workers.

•Ability to work in an open and collaborative environment to deliver enterprise-level support.

COMMUNICATION

•Strong communication experience.

•Ability to follow procedures.

•Proficient in Microsoft Excel, Works, Word, Outlook Express and HTML.

EDUCATION

MIAMI DADE COLLEGE

Miami Dade County Florida

UNITED STATES ARMY

Ft. Jackson South Carolina, Ft. Lee, Virginia

LANGUAGE SPANISH / ENGLISH Bilingual

MILITARY

UNITED STATES ARMY

June 1995 - February 1997

Automated Logistics Specialist

•Duties included ordering of military parts and supplies.

•Receiving, inventory, and distribution.

•Computerized daily and monthly inventory.

•Heavy data entry.

•Supervised clerks.

•Trained incoming clerks in duties expected of them.

EMPLOYMENT HISTORY

SPIRIT AIRLINES - Miramar, Florida

October 2012 – Present

Customer Service Agent (part time)

•Greet and check-in passengers

•Customer interaction - seat assignment, issue boarding passes

•Create new and/or modify reservations

•Handle customer questions and concerns

•Manage gate operations and flight close-outs

•Baggage Service and Baggage Tracing

•Gate Functions - announcements and passenger assistance

•Organize the safe loading and unloading of customers from aircraft

SECURITY ALLIANCE - Doral, Florida

September 2008 – August 2011

Security Officer

•Perform all procedures necessary to ensure client satisfaction.

•Maintained a safe and secure environment for visitors.

•Maintained and promoted professional ethics.

•Responsible for ensuring personal safety for county employees.

ALL SEASON’S UNIFORM - Davie, Florida

July 2007 - August 2008

Customer Service Representative

•Obtain orders from local and national customers as well as walk in customers.

•Give estimates and work up prices.

•Responsible for the total satisfaction of the customer.

•Sorting and distributing of incoming faxes.

•Answered a multi-lined phone system, appointment setting.

•Organized files and paperwork.

•Staff Support.

DOMINO’S PIZZA - Hollywood, Florida

April 2007 - December 2007

Driver (second job)

•Deliver food to customers.

•Handle considerable sums of money.

•Answer high volume phone calls.

•Instruct newly hired employees on customer service.

•Prepare food. Stock cooking stations.

FLORIDA BLACKTOP - Pompano, Florida

January 2006 - April 2007

Office Manager

•Obtain and categorize invitation to bid’s.

•Organize estimating leads.

•Acquire bonds from Surety Company.

•In charge of certificates of insurance.

•Interaction with clients.

•Answer phones.

•Allocate paychecks.

•Regulate supplies.

•Disburse mail.

•Code invoices and Notice to Owner’s.

MAUS AND HOFFMAN - Ft. Lauderdale, Florida

July 2004 - November 2005

Senior Customer Service Representative

•Answer multitude of phone calls from local, national and international customers.

•Accountable for customer satisfaction.

•Proof read and assisted in the construction company catalog.

•Duties also included expediting orders; stock, inventory, ordering, transferring, invoicing and shipping merchandise.

AUSTIN TUPLER TRUCKING - Davie, Florida

April 2001 - April 2004

Administrative Assistant

•Answer busy, multi-lined phone system.

•Monitor and direct calls accordingly.

•Take job orders and disburse them among dispatchers.

•Assist in dispatching of independent contractors.

•Troubleshoot any general problems within the office.

•Staff support; greet clients, prospective clients, and independent contractors.

•Heavy data entry of orders and quotes.

•Filing, researching, and archiving.

•Handle independent contractor’s paychecks.

DOMINO’S PIZZA - Ft. Lauderdale, Florida

February 2001 - June 2001

Driver

•Delivered food to customers.

•Handle substantial amounts of money.

•Answer high volume phone calls.

•Prepare food.

•Stock cooking stations.

•Inventoried supplies.

PAPA JOHN’S PIZZA - Clarksville, Tennessee

September 1999 - February 2001

Driver

•Deliver food to customers.

•Handle large quantities of money.

•Stocked prep stations.

J.C. PENNEY - Clarksville, Tennessee

May 1998 - February 1999

Senior Sales Associate

•Aided floor manager in day to day procedures.

•Assisted customers as needed.

•Insured all sales and promotions were performed as directed.

•Managed daily cash flow.



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