SUSAN CRUZ
Dania, FL ****4
*.*********@*****.***
OBJECTIVE
To successfully secure a position and continue my career in a nationally recognized company, which can best utilize my diverse knowledge and real-life skills while contributing to the profitability of the company. A company that is personally challenging, customer service oriented and is focused on the future of the rapidly changing administrative field.
PROFILE
I am a highly motivated, efficient and experienced professional exhibiting first rate communication skills. Customer service oriented. Dependable, self-starter with a strong ability to handle the unexpected.
SUMMARY
TEAMWORK
•Gifted at building effective, productive working relationships with clients and co-workers.
•Ability to work in an open and collaborative environment to deliver enterprise-level support.
COMMUNICATION
•Strong communication experience.
•Ability to follow procedures.
•Proficient in Microsoft Excel, Works, Word, Outlook Express and HTML.
EDUCATION
MIAMI DADE COLLEGE
Miami Dade County Florida
UNITED STATES ARMY
Ft. Jackson South Carolina, Ft. Lee, Virginia
LANGUAGE SPANISH / ENGLISH Bilingual
MILITARY
UNITED STATES ARMY
June 1995 - February 1997
Automated Logistics Specialist
•Duties included ordering of military parts and supplies.
•Receiving, inventory, and distribution.
•Computerized daily and monthly inventory.
•Heavy data entry.
•Supervised clerks.
•Trained incoming clerks in duties expected of them.
EMPLOYMENT HISTORY
SPIRIT AIRLINES - Miramar, Florida
October 2012 – Present
Customer Service Agent (part time)
•Greet and check-in passengers
•Customer interaction - seat assignment, issue boarding passes
•Create new and/or modify reservations
•Handle customer questions and concerns
•Manage gate operations and flight close-outs
•Baggage Service and Baggage Tracing
•Gate Functions - announcements and passenger assistance
•Organize the safe loading and unloading of customers from aircraft
SECURITY ALLIANCE - Doral, Florida
September 2008 – August 2011
Security Officer
•Perform all procedures necessary to ensure client satisfaction.
•Maintained a safe and secure environment for visitors.
•Maintained and promoted professional ethics.
•Responsible for ensuring personal safety for county employees.
ALL SEASON’S UNIFORM - Davie, Florida
July 2007 - August 2008
Customer Service Representative
•Obtain orders from local and national customers as well as walk in customers.
•Give estimates and work up prices.
•Responsible for the total satisfaction of the customer.
•Sorting and distributing of incoming faxes.
•Answered a multi-lined phone system, appointment setting.
•Organized files and paperwork.
•Staff Support.
DOMINO’S PIZZA - Hollywood, Florida
April 2007 - December 2007
Driver (second job)
•Deliver food to customers.
•Handle considerable sums of money.
•Answer high volume phone calls.
•Instruct newly hired employees on customer service.
•Prepare food. Stock cooking stations.
FLORIDA BLACKTOP - Pompano, Florida
January 2006 - April 2007
Office Manager
•Obtain and categorize invitation to bid’s.
•Organize estimating leads.
•Acquire bonds from Surety Company.
•In charge of certificates of insurance.
•Interaction with clients.
•Answer phones.
•Allocate paychecks.
•Regulate supplies.
•Disburse mail.
•Code invoices and Notice to Owner’s.
MAUS AND HOFFMAN - Ft. Lauderdale, Florida
July 2004 - November 2005
Senior Customer Service Representative
•Answer multitude of phone calls from local, national and international customers.
•Accountable for customer satisfaction.
•Proof read and assisted in the construction company catalog.
•Duties also included expediting orders; stock, inventory, ordering, transferring, invoicing and shipping merchandise.
AUSTIN TUPLER TRUCKING - Davie, Florida
April 2001 - April 2004
Administrative Assistant
•Answer busy, multi-lined phone system.
•Monitor and direct calls accordingly.
•Take job orders and disburse them among dispatchers.
•Assist in dispatching of independent contractors.
•Troubleshoot any general problems within the office.
•Staff support; greet clients, prospective clients, and independent contractors.
•Heavy data entry of orders and quotes.
•Filing, researching, and archiving.
•Handle independent contractor’s paychecks.
DOMINO’S PIZZA - Ft. Lauderdale, Florida
February 2001 - June 2001
Driver
•Delivered food to customers.
•Handle substantial amounts of money.
•Answer high volume phone calls.
•Prepare food.
•Stock cooking stations.
•Inventoried supplies.
PAPA JOHN’S PIZZA - Clarksville, Tennessee
September 1999 - February 2001
Driver
•Deliver food to customers.
•Handle large quantities of money.
•Stocked prep stations.
J.C. PENNEY - Clarksville, Tennessee
May 1998 - February 1999
Senior Sales Associate
•Aided floor manager in day to day procedures.
•Assisted customers as needed.
•Insured all sales and promotions were performed as directed.
•Managed daily cash flow.