Harald B. Hagen

**** ****** ***, **********, ******* 30004 678-***-**** ab73zi@r.postjobfree.com

Summary of Qualifications

• Twelve years of automotive dealership sales and service management

experience.

• Eight years of entrepreneurial experience in the pest control and residential

construction industry.

• Five years experience as a District Sales and Operations Manager. Skills

include:

o Management (Sale/Service) Financials (Budgeting and P&L)

o Organizational Leadership Team Building

o Sales and Technical training Customer Satisfaction

o Vendor Negotiations Warranty and Policy

o Client Relations Quality Control

o Regulatory Compliance Fleet Management

o Coaching Creative

o Fluid Communicator Listening Skills

Work Experience

1988-1995 Coggin-O’Steen Honda, Orlando, Florida

Service Manager, Service Advisor, New/Used Sales Pro.

• Honda Gold Level Sales status 1989, 1990

• Honda National Top Service Advisor (SE Zone) 1991, 1992, 1994

• CSI rating consistently above 95%

1995-1997 Gwinnett Place Honda, Duluth, Georgia

Service Director

• Managed a staff of 50. Technician count doubled to 40 during the

three years.

• 3rd largest Honda Dealership (sales volume) in the USA.

• Supervised major facility renovation and addition.

• SE Zone Top Service Manager 1997

1997-2000 United BMW of Gwinnett, Duluth, Georgia

Service Director

• Doubled the service sales volume in three years.

• Staff of 40 including 6 services advisors and 28 service techs.

• CSI consistently above 90%

2000-2006 STINGER Pest Solutions, Inc., Alpharetta, Georgia

President

• Grew the business from a 1 man operation to 10 employees.

• Annual revenues in excess of $1 million.

• Earned industry Quality PRO designation

• Residential, Commercial, and Government contracts

• Sold the business for a profit.

2006-2008 HAGEN Home Builders, LLC, Alpharetta, Georgia

President

• Design/Build of Rustic Elegant Homes in the Mountains of North

Georgia.

• Business dissolved during the construction depression.

2008-2011 Cook’s Pest Control, Lawrenceville, Georgia

District Manager

• Sales/Service oversight for Northeast Metro Atlanta Market

• Managed a staff of 34 sales, service, and administrative pros.

• Budgeting and P & L responsibilities

• Sales Growth responsibility

• Reversed a business losing money into a growth center each year

from 2008-2011 (20%+ Sales growth annually each year)

• President’s Club all three years

2011- Now Arrow Exterminators, Lawrenceville, Georgia

Service Center Manager

• Responsible for two branches totaling $5 million+ in annual

revenue.

• Manage a staff of 40

• Strong Moral/Good Culture

• 10%+ Sales and Revenue growth from 2011-2013

Education

Business Administration (B.S.B.A.)

University of Central Florida 1986-1990

Languages Spoken: Spanish (Read/Write), Greek, Norwegian (conversational)

Miscellaneous

• Eagle Scout

• Wood Badge Trained (Boy Scouts of America)

• Atlanta Area Council Venturing Chairman (Boy Scouts of America)

• Vice President Parish Council, Saints RNI Greek Orthodox Church

• Hobbies include: hiking, backpacking, boating, and photography

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