Management Engineer

CURRICULUM -VITAE

SUNNY

E-mail :- *****.*********@*****.***

Mob.+919*********

Summary:

* *****’ experience in IT support and Service industry, worked as Technical Staff engaged with

installation, maintenance, migration, troubleshooting and preparing technical documentation. Experience

in installation, configuration, and administration of Windows server 2000/2003/2008, Clients Windows

XP/Windows7 and application support used internally. Works closely and effectively with all levels of

management to satisfy project and productivity requirements.

Technical Skills and Experience

Expert in Windows server 2000/2003/2008 Forest & Domains Active

•

Directory Management Backup and Restore, File /Print serve, DNS,

DHCP, RIS, Terminal server Management, Microsoft Clustering

administration, IIS web server Administration and Deployment, Hot-fix

management and Site Design & Documentation.

Expert Skill set in Active Directory management and Automation of

•

task using Scripting tools Power shell.

• Ability to configure various Enterprise class servers of Dell, IBM, HP,

fujitsu servers in High aviability and clustered environment.

Component replacement, Assembling and troubleshooting with Dell

•

Poweredge 2950. 1950 R900 R300 R200 and Dell blade M600, HP

ML-300, HP DL-320G3/G4.DL-360 G3/G4, DL-380 G3/G4 Hp Blade

Centre C6000 & C7000 servers with Vendor specific Hardware

diagnostic tools.

• Expert in working with 24x7 high availability mission-critical server

infrastructure and support operation.

Operating Systems • Known for analytical and problem-solving proficiencies, effectively

addresses and resolves wide variety of hardware and software issues

including desktops, servers.

• Experience in enterprise IT projects life cycle, designing, deploying,

administrating, maintaining and supporting enterprise applications in

line with ITIL.

• Patch management with WSUS, BMC marimba, Shavlik and SMS

2003.

• Experience in Backup management using VERITAS Backup Exec 9.0,

10.0 with HP MSL-6000 Backup library Quantum Tape Library (iScaler

2000) and managing Virtual Consolidated Backup (VCB), Symantec

Enterprise Vault 5.0 and 7.0

• Managing and implementation Antivirus servers like Trend Micro Anti

Virus suite Symantec Endpoint Protection.

• Managing Various Networking Equipment’s

Network Skills

like Cisco Routers and Switches in various

environments, devices like Hub, Switches,

Bridge & Router.

• Experience withstructured cabling,

crimping of RJ-45 connectors.

• Knowledge of TCP/IP Protocol, OSI Model,

Creating Vlan’s, Creating DHCP pool,

Access List, & Troubleshooting of Network

Devices.

• Strong Documentation Skill with MS Visio

architecture. Knowledge of Subnetting, IP

Addressing

Professional Experience

Mahindra SatyamApr’ 2012 – Apr’2013

(Noida India)

ITAssociate

Description:Mahindra Satyam is a leading Business Integrator in India delivering full spectrum of IT

services and solutions through its ISO certified delivery processes, Infrastructure Management and

Business Process Outsourcing services to their global clients.

Client’s location:

1. India

2. USA

3. UK

4. Australia

5. Singapore

6. China

7. UAE

8. Hongkong

9. Japan

10. Dubai

11. South Africa

Current Responsibilities:-

• Manage OUs and Active Directory.

• Mapping and de-mapping users from AD and delegation domain rights as per their OUs.

• Creation and deletion mail IDs of domain.

• Maintaining, monitoring and scheduling daily full backups of

Microsoft Exchange databases

• Moving Microsoft Exchange mailboxes

• Creating and maintaining Exchange Public Folder resources

• Creating Microsoft Exchange Distribution Lists

• Creating Microsoft Exchange mailboxes

• Taking care for FTP and Server sharing rights for clients.

• Manage BES query and EA password for Black Berry.

• Manage DHCP and DNS entries for local and public both.

• Email configuration with MS Outlook, Outlook Express and Windows Live mail.

• Manage web-X server for official meeting

• Troubleshot network connectivity issues for LAN and remote users

Religare Technologies Ltd.Apr’ 2010 – Mar’ 2012)

(Noida India)

ITExecutive

Description:Religare is a Market Research and Trading company having production hub in India

handling clients all over the world, working as a part of the I.T Operations & support team taking care of10

Countries 100 local Production servers 250 Remote server, taking care of the 100 different sites remotely.

Responsibilities:-

• Manage Trading & Non-Trading applications installation, troubleshooting and up-gradation of patches.

• Giving support to L1 team.

• Work with vendor support to resolved V-SAT & EPBX down issue.

• Manage BES query and EA password for Black Berry.

• Set up and configure printers, scanners, and other peripherals.

• Set up, maintain and troubleshoot Microsoft Windows OS desktop and notebook computers.

• Email configuration with MS Outlook, Outlook Express and Windows Live mail.

• Works with vendor support contacts to resolve technical problems with desktop

• Computing equipment and software.

Delta Computers Pvt. Ltd. Aug’2009 - Apr’2010

(Delhi India)

Service Engineer

Description:Delta Computers is a leading outsource services provider, with over a decade's experience

in delivering cutting-edge technical support and customer services to global clients. Delta Computers

provides comprehensive Contact Center and Business Process Outsourcing (BPO) solutions to global

customers.

Joined as Service Engineer providing various IT related services, Managed local client in Delhi.

Responsibilities:-

• Configuration & troubleshoot the outlook Exchange and POP account.

• Components and Solving end user’s day to day queries.

• Functioning as key member of the team handing the Installation, Configuration & Troubleshooting of

different application database.

• Assisting the team for installing proxy to distribute internet connection, configuring, testing &

troubleshooting the network & hardware while providing technical support on the process.

• Installation & Management Managed/Unmanaged Ethernet switches and troubleshooting network

related issues quickly and efficiently.

• Client Server networks and peers to peer network planning designing and configuring of networks.

• Co-ordinate with ISP's, Office infrastructure related vendors in resolving issues related to Internet

connectivity.

• Achieved total customer satisfaction through adherence to service quality norms, providing quality

service and dealing efficiently and professionally with the customers problems.

ACADEMIC QULIFICATION:

Degree Board/University Year of passing

B.Com. Delhi University 2012

Intermediate C.B.S.C. Board 2008

High School C.B.S.C. Board 2006

PROFESSIONAL QUALIFICATION:

• Jetking Certified Hardware & Networking Professional (JCHNP)

(1 Year 6 Month) From Jetking Infotrain Ltd. (Yamuna Vihar).

• CCNA and Linux (Red hat) Training from Jetking, Yamuna Vihar.

• MCITP(Microsoft Certified Information Technologies Professional –for windows 7).

PERSONAL INFORMATION:

Father’s Name : Subhash Chand

7th Nov1987.

Date of birth :

Sex : Male

Marital status : Single

Nationality : Indian

Religion : Hindu

Language known : English, Hindi

Permanent Address : H. No:-G-3/16, Street no. 17, Shastri Park,

: Delhi-110053

REFERENCES:

As & when required can be submitted.

Date:

(SUNNY)

Place:

Contact this candidate