Project Management

PARESH SHAH PMP, ITIL, MBA,B.TECH.

*** # **** ******** ******, ***** YORK, ON, CANADA, M2R1Z5,

PH: 647-***-****, EMAIL: *********@*****.***

SUMMARY OF QUALIFICATIONS FOR PROJECT / SERVICE MANAGEMENT ROLE

. An outcome oriented IT Project/Service Management professional with

10+ years of experience with IT enabled program, PMO, project &

service management across service, government, health care, financial,

telecom & software development sectors.

. Proven track record of directing, leading & managing complex, multi

location, geographically dispersed program, project, service

management, IT infrastructure operations & strategic initiatives

concurrently to help improve business process transformation & service

deliveries comprising of multiple IT platforms, applications and

stakeholders with large teams located in Canada, USA, Ireland & India

impacting millions of citizens and businesses.

. Expertise in outsourced application development & SLA management for

improving quality, reducing TCO, increasing ease of use, ROI & data

safety to meet business goals while securing customer loyalty and

foster healthy working relationships with internal/external partners.

CORE COMPETENCIES

Program/Project Management/PMO Software Development Change

Management

IT Audit, Compliance, Governance ITIL Service Management Service

Level Management

RFP/Bid Process Management Infrastructure Management

Business Process Management

Account/Client/Vendor Management Resource Management Technology

Integration

EDUCATION & PROFESSIONAL CERTIFICATION

. MBA, California Coast University

. B.Tech, National Institute of Technology (NIT)

. PMP (Project Management Professional) from Project Management

Institute (PMI)

. ITIL Certification from EXIN, Six Sigma

RELEVANT EXPERIENCE

. Project Management Office (PMO) - Established and managed PMO for

standardization of portfolio of project planning, monitoring,

measurement and control to realize strategic objectives to process

automation and optimization for web portal based projects eBiz, MCA21,

NJRS and ePost.

. Strategic Project Planning & Management: Planned, directed, executed &

controlled projects -eBiz, MCA21, NJRS & ePost by preparing business

case, project management plan, risk management plan, project

prioritization, status tracking & reporting, managing changes and

resolving issues to meet project's cost, timeline and quality

parameters that significantly improved public service delivery to

millions of citizens.

. Application Development & Support: Oversaw end to end business

solution application development with waterfall & agile approach for

multiple service request processing & fulfillment systems - by use of

web & process re-engineering which improved delivery of services and

benefits delivery to millions of citizens for NISG (e-Government),

Canada Post (e-Post) & Sun Life Financials (e-Reports) & realized

strategic & business goals.

. Procurement & Resource Management: Prepared RFI/RFO, managed bid

process for projects eBiz & NJRS, awarded vendor contract, prepared

SOW & agreements and monitored project status as per PMI standards &

methodologies. Recruited, enabled and empowered resources yielded

highest productivity for eBiz and MCA21 projects.

PARESH SHAH, PMP, ITIL, MBA, B.TECH, PH: 647-***-****, EMAIL:

*********@*****.*** P2 of 4

. Knowledge Repository: Created repository for storage, access and

review of project critical data - templates, processes, reports, RFCs,

briefings, approaches and technical documents for efficient &

effective management for projects eBiz, MCA21, NJRS and ePost.

. Relationship Management: with collaborative and consultative approach

with stakeholders, achieved completion of milestones, resolution of

issues and deployment of solutions/RFCs on time, with quality and

within budget.

. Service Management: designed framework for incident/change management,

24x7 Service Desk, Release Management plans, Service Catalogue,

Configuration/IT Asset management & implemented 65 unique SLA as per

ITIL best practices for eBiz, MCA21 and ePost.

. Well versed with latest industry trends & technologies: Cloud

Computing, SOA, Web Portal, waterfall/agile-scrum, storage & PMI/ITIL

standards for optimization of delivery of solutions & services to

public. Periodically performed architecture & code reviews, KPI and

SLA analysis & mapped to assessing strategic goals to identify trends

and gaps and planned corrective course of action for improvements for

eBiz, MCA21 and ePost initiatives.

. Boardroom level presence, excellent communication, negotiation,

presentation, facilitation and problem solving skills.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

iEnabled Technologies. ONT CAN (April 2013 - Present)

Project/Service Delivery Manager: Health Care, Government & Service sectors

(team size 10)

. Lead projects for development and implementation of a $5m - Medical

Laboratory Health Care Information System (.NET/win/linux) for EHR

(Electronic Health Records), Regulatory Compliance (Ontario Laboratory

Accreditation, Ministry of Health), Established PMO, ITIL based SLA

design, Requisition Scanning & Medical Reporting Architecture and

deployment.

National Institute For Smart Government, IND (Nov 2008 - Mar 2013)

PMO Lead/Project Manager (team size 10-20)

i. Project eBiz (Feb 10-Mar 13, $50m): A Mission critical on line

government web portal for entrepreneurs and businesses to obtain various

registrations, licenses, permits and clearances to start & operate and

expand their business. Project involved 20 Federal & 50 provincial

governments across 10 provinces & 5 external vendors, banks and regulatory

bodies.

. Directed and Led in a multi-disciplinary, cross functional team &

accomplished 60 project deliverables, including

. Business case, RFP, Project charter, Risk & Quality Management Plan,

Integrated Project plan for multi tiered portal Application - design

and development specifications based on SDLC & Infrastructure(DC-DR)

project timeline and savings of over US$10m.

. Led creation of Terms of Reference for Audit, SLA/OLA framework with

65 distinct SLA & a 6 member PMO establishment for efficient project

execution, delivery, roll out & service management that met the

highest quality standards.

. Constituted Technical Committee & finalized technical solution options

to integrate 2 geographically dispersed IT systems & reduced the cost

by 50% than estimated initially.

. Prepared technical notes and approach notes for system enhancements,

POC, UAT and addressing high traffic issues.

. Facilitated discussions and bid process with tier-1 firms like PWC,

E&Y, Cap Gemini, KPMG, and Deloitte for freezing new client

requirements: feasibility, scoping & high level solution.

. Led independent software cost assessment payment gateway solution

design RFC with estimated US$1m saving.

. Facilitated application development with agile methodology, monitored

project progress status & presented in 20+ program steering committee

meetings for actions on issues and risks.

PARESH SHAH, PMP, ITIL, MBA, B.TECH, PH: 647-***-****, EMAIL:

*********@*****.*** P3 of 4

. Defined Change Management framework, constituted Change Advisory Board

(CAB) and managed 20 RFC that led in savings of US$3m for clients &

accomplished project milestones.

. Prepared "procurement budget proposal for US$10m" due to change in

scope & got client approval when scope changed.

Technologies Used:

. OS:- RedHat Linux v5, Windows 2003

. Application Platform/Database: J2EE/Java, Oracle (Web Center Portal

Suite, Weblogic Server, Service Bus, Business Process Management

Suite, Universal Content Manager, Directory Services), Oracle

Database Enterprise Edition 11gR1, MS project

. Hardware/Networking/Monitoring: HP (DL360/380 Servers, EVA 4400 SAN,

MSL4048 Tape Libraries)

ii. Project National Judicial Reference System (NJRS) (Dec 2009-May 2011,

$10m)

An on line web portal based central data repository of judiciary

information & work flow system for government officers.

. Anchored client & stakeholders discussions, defined NJRS requirements

including PMO structure, presented high level technical solution to

selection committee & got client sign off for the charter.

. Directed Business Process Reengineering, prepared Charter, ASIS & best

practice study & defined TOBE road map for NJRS.

. Led and directed a team of Business analysts, Architects, Vendors and

Project Consultants for drafting functional, technical & operational

requirement specifications for multi tiered on line web based

application & finalized RFP for selection of vendor for application

development, implementation and roll out within time, budget and

within quality parameters.

iii. MCA21 e-filing project (Nov 2008-Mar 2013; $100m):

An on line e-filling government web portal application

(J2EE/DB2/WAS/Unix/Win) to help registered companies for their mandatory

filings and compliance requirements in secure manner. The infrastructure

foot prints spanned across 75 locations.

. Established & managed Program Management Office (PMO) leading a multi

disciplinary team of 14 & efficiently delivered 50+ strategic and

operational program milestones.

. Implemented an innovative "healthy working relationship" approach in

procurement, stakeholders and vendor engagement for new solution

design (with agile approach), deployment of multi tier application,

data center management & creation of Service Catalogue, Configuration

Management Database and Asset Management system to meet project scope.

. Addressed peak load technical issue through infrastructure re-design

and code refactoring and achieved service standards.

. Created and administered ITIL based Incident/Request for Change

management framework & achieved 99.99% SLA targets.

. Directed planning, conceptualization & execution for new strategic

initiatives projects: - eStamp, LLP, PeopleSoft ERP HRMS enhancements,

GSR, Exit Management, Annual audit & compliance, resulting in improved

system performance, fault tolerance, security, regulatory compliance

and additional features resulting in $5 million annual savings.

. Facilitated stakeholder's workshops across the country, captured user

feedback & fine tuned issue resolution process, enhanced system

functionality & addressed change management concerns.

. Successfully planned & executed real time DC-DR failover drills,

achieved time to failover reduced by 30%; this helped system

recovering in a record 4 hours (60% savings over SLA) during a real

disaster, minimizing impact to millions of citizens.

. Led RFO utilization project with a strategic decision for optimization

with US$40m in annual savings to client.

PARESH SHAH, PMP, ITIL, MBA, B.TECH, PH: 647-***-****, EMAIL:

*********@*****.*** P4 of 4

Technologies Used:

. OS:- AIX 5.3, RedHat Linux v5, Windows 2003

. Application Platform/Database: J2EE, IBM Websphere (Application

Server, MQ Workflow Processor, Studio Application), Lotus Domino

Server, DB2 v9.2 Database, IBM Tivoli Service Level Advisor and

Storage Manager

. ERP: Oracle PeopleSoft for HRMS

. Hardware/Networking/Monitoring: IBM X/P Series Servers, Pix Firewall,

Cisco (3060 VPN, 4507 Switch), Juniper WAN Compression Devices

Canada Post - ePost, Toronto CAN (Aug 2000 - July 2008):

Senior Technical Consultant / Project Lead: Team Size - 8

World's first web portal electronic post office delivering e-statements & e-

bills to millions of citizens for over 100 Canadian Corporations.

. Led set-up of 24X7 EBPP mail service delivery, application support &

remote infrastructure (consisting of complex LAN/WAN,

J2EE/DB2/Win/Unix, clusters, SAN, VPN, firewalls, storage/backup

devices) management department.

. Created/enhanced 100+ standard operating process (SOPs), Scripts &

Service Catalogue that resulted in meeting 100% SLA.

. Held Roles of Incident and Change Manager & managed Service Desk to

address 50+ daily incidents/changes for 100+ clients dispersed across

Canada as per ITIL framework. Led creation of solution release &

project plan templates for PMO

. Actively managed negotiations for contracts, license renewals &

product purchase valued US$2-$5M with contractors, consultants &

vendors for optimized cost and monitored KPI thro' SLA to ensure the

highest system performance.

. Prepared reports for SLA, Project status, risk/issues, presented in

meetings for action led to Continuous Improvement.

. Proactively estimated capacity, performed BCP, identified & addressed

risks for highest availability & safety of applications.

. Implemented "self learn" knowledge base for learning & imparted

regular training for staff to ensure they remain current.

. Managed staffing issues, recruitment, and schedules & approved time as

acting Director.

Managed projects by preparing Project Management, Test, Release, Risk, QA &

Resource plans) for:

. 50+ New client enablement through integration between client system,

internet and ePost system & release to production: plan &

configuration setup, test, address issues & SOP.

. Design and implementation of Incident Management (Front Range HEAT),

Change Management (Sunview ChangeGear) & Job Management (CA UniCenter)

architecture for handling 100+ incidents/RFCs & 200+ job runs on daily

basis.

. Transition of "managed services" from EDS to "hosting" to TELUS &

improved service response time savings.

. Acquisition, transition & integration of competitor's technologies

with epost services for 30+ clients as "lead consultant".

. Application upgrades, hardware refresh and SQL to DB2 - database

migration successfully

Technologies Used:

. OS:- Sun Unix, RedHat Linux, Windows NT/2000 Server

. Application Platform/Database: ASP/.NET, Java, Tomcat Server,

Customized Mail Delivery Application, Sunview

. ChangeGear, HEAT, CA UniCenter, GoldMine CRM, MS Exchange Server, MS

Visio, MS Project

. Hardware/Networking/Monitoring: Dell/Sun Servers, CheckPoint Firewall,

HP Open View, IBM Tivoli, Microsoft Operations Manager, Terminal

Server, Crystal Reports[pic][pic]

Contact this candidate