Customer Service Manager
Resume:
Robert J. Wolf
******.****.****@*****.***
Toronto, ON M4X1H6
Canada work visa #DD180 151 812
Contracts Pricing Administrator
**/** - ******* (3 years 8 months)
The Boeing Company, St. Louis, MO
Streamlined inefficient logistic processes that removed three weeks off of
processing time; efforts led to team receiving Quarterly Productivity
Improvement Recognition Award.
Restructured fragmented Government Contract for Boeing's Aviation Repair
facility into a one year contract; changes saved Company 50+ man-hours per
year.
Established self as the face of Boeing to Naval Supply Systems Command
(NAVSUP); provided excellent customer service to the Prime Contracting
Officers which resulted in above average customer feedback scores
Key role in support for complex multi-step acquisition process; effectively
handled in average of 8 RFQs per week while managing tight deadlines.
Accurately priced and compiled large list proposals, with greater than 200
parts and up to $80 Million, for several Boeing programs. Developed a
strong understanding of Truth In Negotiations Act (TINA) compliance.
Successful graduate of Boeing Career Foundation Program, a leadership
development program which requires three cross-functional Finance rotations
within the organization.
Financial Controls Manager
12/07 - 02/10 (2 years 3 months)
The Boeing Company, St. Louis, MO
Provided tactical support which led to the successful negotiation of the
purchase of 15 new C-17 airplanes.
Computed and analyzed Earned Value for the Program, which required advance
use of the Cost, Schedule, Planning and Reporting (CSPR) tool, and
delivered findings to management.
Assisted C-17 program compliance with Government Earned Value
requirements, allowing data to be provided on individual planes rather than
being pro-rated for a subset of planes.
Extensively used accounting system data in order to create meaningful
charts and graphs which were used to brief Program Management and
Executives.
Financial Planner & Analyst 08/05
- 12/07 (2 years 5 months)
The Boeing Company, Tukwila, WA
Budget Analyst for 4 Programs and 9 budgets in the Information Technology
(IT) division.
Responsible for development of quarterly Estimates at Completion (EAC),
Long Range Business Plans (LRBP), performance analysis/reporting, and
suspended journal transaction corrections.
Championed the development of an Internal Opportunities and Risk process at
the Service Group level after identifying a lack of departmental
understanding regarding procedures.
Support Boeing Commercial Airlines (BCA) IT projects in Primavera.
Frequently update projects and run reports for customers on a quick and
timely basis. Import projects from MS Project into Primavera and
distribute several weekly reports to my team.
Entrusted to provide peer training on the basics of Boeing Finance
structure due to my consistent strong performance.
Gained experience running SQL queries in Microsoft Access.
Volunteer Language Tutor 04/13
-08/13 (5 months)
Bilingual English School of Toronto, Toronto, ON
Assisted second language students in conversation related to business.
Diving Coach
09/09 - 05/12 (2 years 8 months)
Clayton Diving Alliance, St. Louis, MO
Recipient - Boeing Diversity Change Agent Award, 2010 & 2011
Participant - National Contract Management Association (NCMA) Conference,
2012
Bachelor of Science in Business Administration, 2005 - Saint Louis
University, St Louis, MO
Major: Finance, Minor: International Business
Student Athlete, 2001 - 2005 - Saint Louis University Men's Swim Team
Team Captain (2005)
NCAA Division 1 Zone Qualifier
Diving Record Holder - 1, 3, & 10 meters
Male Student Athlete of the Month (05/03, 11/04, 01/05)
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