Project Manager Management

ANDRE L. GREEN

MBA, PMP, Six Sigma Greenbelt, ITIL

P.O. Box 3140 Phone : 646-***-****

McLean, VA 22102 *******@***.***

Business Process Management Executive

Over 15 years professional experience in financial services operations

strategy and redesign. Experienced in managing projects and leading teams

to achieve optimal performance and cost savings. Scope of work experience

includes redesign, operational efficiency, process modeling, business

requirements, technical implementation and testing.

PROFILE & VALUE QUALIFICATIONS & EXPERTISE

Business Process Management - Proven track Business and Operations Strategy

record in improving business Project Management

effectiveness, through innovation and Process Improvement

integration with technology. Exceeds Business Performance Management &

client expectations during consulting Reporting

engagements by delivering value-added Knowledge Management

solutions resulting in cost reductions and Technology Implementation

operational efficiencies. Business Continuity Planning

Team Building & Leadership

Operations Consulting - Characterized as

hard working, diligent and results

oriented. Leading contributor to

financial services operations, project and

support teams. Managed business support

for operations executive team, making

recommendations to vision and plan for

knowledge management and business

performance management.

Industry Experience - Private and

government sectors; capital markets, real

estate, technology services and employee

benefits operations

PROFESSIONAL EXPERIENCE

BUSINESS PROCESS CONTRACT ASSOCIATE

(2010 - Present)

High-profile business process development roles, with emphasis on

operational workflow management and process redesign. Focused

accountability for current state analysis, requirements development, future

state process redesign, simulation and testing.

Capital One McLean, VA 2012-Present

. Provided executive team and key stakeholders comprehensive assessment

of the current state of customer credit application and card

partnership enrollment processes.

. Restructured process architecture to enhance customer experience in

time for a planned launch.

. Proposed strategic approach for growth and expansion of customer

segment within card partnership customer channel.

Freddie Mac McLean, VA 2010 - 2012

. Led quality improvement effort to redesign Designated Counsel response

procedures and reduce inquiry resolution time by 10%.

. Directed four autonomous Litigation teams through a strategic

realignment and standardization of legal processes, resulting in

optimized service delivery model.

. Designed and implemented a set of standards, policies, and procedures

to more efficiently manage legal cases workflow and reporting.

Freddie Mac McLean, VA 2006 - 2009

DIRECTOR - STRATEGY & PROCESS REDESIGN

Directed staff ranging from eight to eleven, in the delivery of a range of

support services to operations executive management: business side

implementation of knowledge management metrics reporting, business

continuity planning, and management of all aspects of project life cycle

for key departmental initiatives, including cash management, data

management, and daily reconciliation.

Strategy & Process Redesign

. Facilitated loading of procedure content into a newly implemented

centralized repository, and promoted departmental change regarding

knowledge management through structured training efforts and

consistent support.

. Performed process analysis of securities setup and review for Data

Management. Recommended automated tracking and reporting of customer

inquiries by implementing eGain, reducing monthly time spent by 50%.

Breakthrough Concepts Inc. Kinnelon, NJ 2005 - 2006

2003 - 2004

PROJECT MANAGER

Business Process Redesign - Mellon HR Solutions

. Provided consulting services for Mellon HR Solutions, who suffered

initial record losses after the acquisition and merger of several

employee benefits organizations. Made key recommendations to the

Defined Contributions Group for short-term savings of $ 2 million, and

long-term annual savings of up to $4.5 million as a result of

departmental realignment and migration to a single systems platform.

. Supported the implementation of centralized reconciliation unit.

Standardized migration process, prepared business areas for

operational readiness reviews, rolled out service level agreements and

provided weekly progress reports to management.

Mellon HR Solutions / ACS Fort Lee, NJ 2005

SENIOR MANAGER

Knowledge Management

. Executed first-ever departmental implementation of learning tool and

re-vamped the competency assessment process.

. Performed inventory of all departmental grade levels and job

responsibilities, re-wrote and standardized job descriptions,

confirmed availability of competency based training resources, and

trained staff on the use of the learning system, Knowledge Planet.

Verizon Newark, NJ 2002

CONSULTANT

Business Analysis

. Migrated customer accounts for large corporate clients to E-business

platform. Recommended systems automation for account verification

project yielding timeframe reduction from estimated 1.5 years to 7

months and cost savings of $500,000, reducing need for excess staff.

. Utilized LOTUS Notes database and web technologies to develop

departmental website to be used as a central repository for staff to

automate routine manual processes, share information, and facilitate

communications.

Cogent Inc. New York City, NY 1998 - 2001

SENIOR BUSINESS ANALYST

Business Continuity Planning - BNP Paribas

. Performed Y2K analysis, assessed current business flows and developed

contingency plans for possible system outage. Tested contingency plans

to insure compliance with industry standards. Coordinated global

efforts to ensure consistency worldwide in the event of shared system

outage.

. Coordinated disaster recovery efforts. Ensured accurate seat

allocation and proper setup of user workstations. Met with each

department during recovery weekend to assess the ability of each user

to perform daily tasks as outlined in test scripts.

Technology Implementation - Credit Lyonnais

. Organized self clearing system implementation test plan. Communicated

with line managers to identify trading scenarios and prepare test

scripts. Maintained issues log and coordinated with vendor to resolve

problems and implement necessary work-arounds before final conversion.

EDUCATION

MBA Finance, Stern School of Business, New York University, New York, NY

BS Finance, University of Illinois, Urbana, IL

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