Customer Service Human Resource

J OANNA GONZALEZ

* ** **** ******** ******, S an Jose, CA 95112

( 408) 565 - 5218

G *.******@*****.***

O BJECTIVE

T o a cquire a n entry - level p osition in H uman Resources within a w ell established c ompany where I

c an u t ilize and enhance my knowledge and talent for the development of both the organization and

m y professional growth.

E DUCATION

B .B.A. - B achelor in Business Administration, Human Resource A ug 2010 – D ec 2012

M anagement

C alifornia State U nivers ity, S an Jose

A .S. – A ssociate of Science, Business Marketing A ug 2005 – M ay 2010

A .S. – A ssociate of Science, Business Management A ug 2005 – M ay 2010

A .S. – A ssociate of Science, Business En trepreneurship A ug 2005 – M ay 2010

S an Jose City/Evergreen Valley Community College, S an Jose

M emberships:

S HRM, Society for Human Resource Management of SJSU

o

N CHRA, Northern California Human Resource Association of Santa Clara Va lley

o

L BSA, Latino Business Student Association of SJSU

o

A ward:

S HRM Foundation Assurance of Learning Assessment Scholarship, 2013

o

E XPERIENCE

P urchasing Assistant A ug 2010 – D ec 2012

S an Jose State University – K ing Library, S an Jose, CA

M anaged m ultiple spreadsheets for financial data analysis utilizing the Cognos reporting system

O perated Financial Transaction Software (FTS) to initiate requisitions such as

p urchasing/p ayment requests, hospitality p ay m en ts, travel authorization & reimbursements

O perated Common Finance System (CFS), PeopleSoft Data Warehouse to run the status of PO

o rders, part number details and lifecycle reports

C oordinated approval process by abiding with Standard Exclusion guidelines for contract

s ervices (labor, electrical), p rojects (reconfiguration, installation) & equipment (iPads, PCs,

m achinery) w orth $1k - $ 100k

R eceived & inspected orders, e fficiently n otified users of delivery, tracked RMAs & handled b ulk

v olumes (qty 5 - 8 00)

V erified Electronic & Information Technolog y (E&IT) order requests comply with Procurement

C riteria, ASL, & are in accordance with SJSU, CSU & state guidelines

P repared and computed quarterly financial cost - share expense reports for the fiscal year

A ssisted co - worker with PCard reconciliation resp onsibilities by collecting and reviewing monthly

v endor documentation to authorize payments are within scheduled time

A dapted well to a fast - paced collective bargaining environment, acquired new software

c ompetencies, & diligently responded to shifting bus iness needs to support Admin, Facilities &

I T departments

C ommunicated with vendors, requestors, A/P, Purchasing & Warehouse/Logistics team o n

P urchasing issues, shipping, receiving & invoicing processes

J oanna Gonzalez 1

M arketing Representative J an 2009 – J an 2010

T eamLogic IT, S an ta Clara, CA

P lanned and p erformed p rospect visits, walking rounds & follow - ups to small and mid - sized

b usinesses in Silicon Valley

I nitiated administration of d ata & cl ient c ontact

H andled and managed over 150 clients via the account database (CRM)

R ecreation Specialist O ct 2006 – A ug 2008

C atholic Charities of Santa Clara County, S an Jose, C A

H elped coordinate special events for (250+ attendees) the community in a fast - changing

e nvironment

P articipated in various trainin gs involving company protocols and C PR/First Aid certification

p rocess es

C ommunicated face - to - face with clientele on pers onal and confidential matters to alleviate any

p roblems

I nstructed weekly Dance and Aerobi cs classes for underprivileged t eens and adults to support,

m otivate and empower the importance of health and fitness

S KILLS

F luently bilingual, e xceptional w ritte n and oral communication skills in Spanish & English

P roficient in MS Excel, Word, PP, E - mail/Internet S avvy, O racle PeopleSoft, CRM, CFS, & 52+

W PM typist

E xcellent high level of confidentiality and professionalism, q uick learner, great at multi - tasking,

p rioritization a bilities, highly organized/det a il - oriented self - starter, and a great team player

V OLUNTEER WORK

V olunteer, The Welcome Center J an 2 00 2 – J an 2004

S acred Heart Community Center, S an Jose, CA

S erviced 100+ hours

P rovided exceptional customer service to individuals & families in need during crucial times such

a s the holidays

H andled the Welcome Center independently when short - staffed and issued/registered,

l aminated, and renewed m emberships for clients

J oanna Gonzalez 2

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