Customer Service Sales

Jearemy Hernandez

*** ******* **. ***.* Cell: 908-***-****

Elizabeth, NJ 07202 ****************@*****.***

Career Overview

Dedicated and motivated Service Technician and Customer Service

Representative with 10+ years client interface experience. Committed to

maintain customer satisfaction and contribute to company success.

Core Strengths

? Multi-line phone usage ? Floor set design and visual

displays

? Listening skills ? Training development

? Fast learner ? Cash management

? Strong client relations ? Cash flow management

? Trusted key holder ? Shipping and receiving

? Sharp problem solver ? Strategic sales

? Store maintenance ability ? Credit card processing

? Inventory control familiarity ? Adaptive team player

. Strategic sales knowledge

Accomplishments

Conflict Resolution

. Responsible for handling customer account inquiries, accurately

providing information to ensure resolution of product/service

complaints and customer satisfaction.

Inside Sales

. Met and exceeded quotas generating 65+ calls per day on leads for

software maintenance renewals.

. Served as communication link between engineering consultants, MIS

management and staff.

Customer Follow-up

. Ensured that customers were satisfied with company products and

services by doing purchase follow-up calls.

Customer Service

. Consistently received positive feedback from guests and created repeat

business by developing long-term relationships with customers.

. Handled guest complaints, maintaining a positive dining experience for

all rest.

Product Promotion

. Up-sold products and motivated customers to upgrade current product

plans.

Monetary Transactions

. Handled cash, check, credit and automatic debit card transactions with

100% accuracy.

Financial

. Compiled inventory lists and worked with vendors for product pricing

and special orders.

. Handled high volume sales with cash, credit and gift card transactions,

balancing cash draw at end of shift with 100% accuracy rate.

Work Experience

Service Technician/Customer Service, 04/2012 - 05/2013

Flextronics - New York, NY

. Exceed customer expectations by providing a delightful experience using

my own product and service knowledge

. Responsible for troubleshooting and technical advice for customers

. Share best practices and product knowledge with colleagues and

management in order to stimulate sales and productivity within location

. Maintain up-to-date knowledge of store policies regarding payments,

returns and exchanges.

. Recommend, select and help locate and obtain out-of-stock product based

on customer requests.

Sales Representative, 08/2011 - 03/2012

Go Wireless - Hazlet, NJ

. Greeted customers entering the store to ascertain what each customer

wanted or needed.

. Maintained up-to-date knowledge of store policies regarding payments,

returns and exchanges.

. Excelled in exceeding daily credit card application goals.

. Resolved product/policy issues and shared benefits of new technology.

Service Technician/ Customer service, 09/2005 - 07/2011

Verizon wireless - Edison, NJ

. Trained new employees by providing knowledge of specific store tasks

and policies.

. Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems on the spot.

. Interacted with customers and retail buyers to follow-up on shipping

statuses and expedited orders.

. Exceed company standards for accessory and data sales

. Assist management in the training of New Hires Contribute to

operational compliance of store by maintaining a low discrepancy rate

Selected to take on role of Device Specialist, specializing in setting

up and instructing customer and fellow employees on how to properly use

devices Assumed role of Team Leader as needed.

. Received multiple reviews acknowledging my level of dedication to

excellent customer service.

. Implemented new processes and systems for improving customer service

satisfaction.

. Performed store opening duties, including counting cash drawers and

checking all equipment for proper functioning.

Educational Background

2004 The Cittone Institute - Edison, NJ

Business Administration Specialist Program Coursework includes: Computers

and Keyboarding, Microsoft Office 2000, Business Mathematics and Financial

Accounting, Professional Relations, Supervisory Management

Contact this candidate