Insurance Management
Resume:
Gary Jonathan Maddox
Atlanta, Georgia 30314
******.********@*****.***
A conscientious and personable professional who works well with all levels of an organization. Have expertise
in:
Organization Disability Claims Management
Public Speaking Benefit Management
Leadership Training
SIGNIFICANT WORK EXPERIENCE
The Hartford Life & Accident Insurance Company, Alpharetta, GA June 2013 to present
Assistant Director, Claims Services – Group Benefits Division
Developed and enhanced productive partnerships with Field Sales and Claim Regional Vice Presidents, Claims Directors, Sales Managers,
Account Management and Disability Claim Teams.
Possess exceptional communication skills in representing claims in selling competitive strengths of the claim service model and best
practices to employers, brokers and consultants.
Possess strategic thinking skills with an ability to translate opportunities into realistic and manageable solutions.
Acts as a creative thinker and able to develop solutions unique to the needs of the marketplace.
The Hartford Life & Accident Insurance Company, Alpharetta, GA March 2013 to June2013
Leave Management Team Leader – Group Benefits Division
Led and managed a team of eight (8) Leave Management Analysts who processed concurrent, standalone continuous and intermittent leaves
for 230 Leave Management customers.
The Hartford Life & Accident Insurance Company, Alpharetta, GA August 2010 to March 2013
Short Term Disability Team Leader – Group Benefits Division
Led and managed a group of twelve (12) Short Term Disability Ability Analysts who adjudicated Short Term disability claims.
Performed monthly quality audits to ensure accuracy, timeliness, quality and customer service.
The Hartford Life & Accident Insurance Company, Alpharetta, GA March 2009 to August 2010
Senior Ability Analyst, Level III– Group Benefits Division
Sedgwick Claims Management, Inc. October 2008 to March 2009
Claims Team Lead (Delta-Grounds)
-Managed a group of eight, STD and FMLA adjudicate staff.
-Responsible for the daily management of claims staff.
The Hartford Life & Accident Insurance Co., Alpharetta, GA July 2001 to October 2008
Senior Ability Analyst, Level III– Benefit Management Services
(April 2003 to October 2008)
Long Term Disability Claims Examiner – Benefit Management Services
(September 2002 to April 2003)
Short Term Disability Claims Examiner – Benefit Management Services
(July 2001 to September 2002)
CISCO Systems, Inc., Atlanta, GA August 1998 to July 2001
Field Sales Administrator – NSP/ Network Service Provider
(August, 1998 to 2001)
Responsible for all field sales revenue to the Network Service Provider Group.
Project management for quarter end and year-end analysis of financial sales reporting.
Financial analysis and budgetary management for NSP regions.
Managed and facilitated the Field Sales Credit Change System for all NSP claims.
The Hartford Insurance Group, Atlanta, GA April 1996 to August 1998
Executive Assistant, Regional Vice President
(April, 1996 to August, 1998)
-Responsible for all administrative support to the Regional Vice President.
-Handled all pertinent reports for the Atlanta Regional Office.
- Provided administrative support to Regional Vice President.
NATIONSBANK, Atlanta, GA September 1989 to May 1995
Human Resources Facilitator, Outplacement Services
(December, 1994 to May, 1995)
Recruiter, Corporate Personnel Group
(December, 1993 to December, 1994)
Production Specialist, Benefit Payment Department
(January, 1992 to November, 1995)
Control Specialist, Benefit Payment Department
(November, 1991 to December, 1992)
Exceptions Clerk, Bookkeeping Department
(September, 1989 to November, 1991)
EDUCATION
Masters Degree, Human Resource Management
April, 2002 - Keller University
B.A. Degree, Finance/Mass Communications (Journalism)
May, 1989- Morehouse College, Atlanta, GA
OTHER SKILLS
Microsoft Office:
Microsoft Word Leadership & Organizational Behavior
Microsoft Excel Training & Development
Microsoft PowerPoint Business Law
Microsoft Project Managing Organizational Change
Toastmasters International Member
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