Customer Service Sales
Resume:
Jeimmy Garces
JeimmyGarces***@Gmail.
com **** Westwood Dr, Apt
# 108
Coral Springs, FL
33321
Contact Number:
. Dedicated and Focused Waitress and Hostess with 8 years of
experience within the Dining Establishments.
. Respected Leader; Transformed "difficult" customers into loyal,
repeat guests by leveraging strengths in premium service delivery and
ability to find win-win resolutions.
Areas of Expertise
Customer Service Customer Satisfaction Teambuilding &
Complaint Handling & Enhancement Training
Resolution Multitasking Cost-Reduction
People Oriented Money Management Strategies
Order Fulfillment
Professional Experience
El Balcon De Las Americas, 2005 to Present
Florida
Cashier / Waitress
Regarded as one of the most efficient waitress and cashiers in the
restaurant; quickly and accurately process orders for pick up and
deliveries all while developing excellent rapport with customers.
Selected Contributions:
. Commended for multitasking abilities; frequently assigned the
largest section of restaurant during peak dining hours.
. Operated computer/cash register and enthusiastically handle all
cash and credit card transactions from customers.
. Maintain single-drawer accountability.
. Deposit cash during the shift and balance the drawer at the end
of the shift.
. Analyze all totals, check for discrepancies, and check for any
voids.
. Greet and assist customers in store, as well as respond to
customer inquiries and complaints.
. Interacted with customers in a busy and crowded environment.
. Handled food substitutions and special requests efficiently
. Served customers with courtesy, patience and a smile.
. Coached staff on various implementations to improve tactics and
approaches for restaurant sales.
. Assisted customer's over the phone for pick up's and
deliveries.
El Mariachi, Florida 2008 - 2010
Hostess / Waitress
Greeted and seated guests while also monitoring the flow of guests in
keeping with seating chart and servers.
Selected Contributions:
. Run waitlist, gauge kitchen, servers and general dining room
performance.
. Escorted guests to tables and assisted in seating
. Ensure that requirements for all guests are met; including
small children, disabled or food allergic guests.
. Answered all questions regarding the menu and services.
. Served alcohol in accordance with Florida State liquor laws
. Processed orders for customers accurately and within "service"
times
. Resolved customer needs using professionalism and sensitivity.
. Ensured coverage of the hostess stand at all times.
. Answered phones, took messages and made reservations.
. Well-versed in maintaining waiting list of guests
. Warmly greet guests and bid a tender departure and invite to
visit again.
Key Qualifications
. 8 years of extensive experience of working in upscale
restaurant environments
. Pleasant personality, courteous demeanor and neat appearance
. Bilingual in English and Spanish
Education and Training
Broward Community College 01/2013
Major in Nursing
Training: Completed numerous courses and seminars in customer service,
sales strategies, inventory control, loss prevention, time management,
leadership, and performance assessment.
Contact this candidate