Kevin Smallwood

*** ********** **, **********, ** 46703

Home: 260-***-**** - Cell: 260-***-**** : ab70cl@r.postjobfree.com

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively

builds loyalty and long-term relationships with customers while achieving all individual sales goals..

Highlights

Managed auto parts stores for over 11 years

.

Worked in automotive service departments,9 years

Staff training and development

Dependable and reliable

Superior communication skills

Established track record of exceptional sales results

Salesmanship skills leading to increased profits.

Experience

Assistant Service Manager

April 2009 to March 2013

Harold Chevrolet – Angola, IN. Provided superior customer service skills to build sales and profits. Phone skills to

set up appointments. Sales skills to effectively build hours and average effectiveness per work order. Worked with

technicians to make sure jobs were complete and done right. Maintained a good working schedule. Increased sales

and profits. Built a strong repeat customer base. Received excellent customer survey results. Maintained customer

pay and warranty paperwork.

Service Management

July 2008 to February 2009

Fort Wayne Kia – Fort Wayne, IN Managed service department. Instilled processes to increase sales and profits.

Increased customer service skills. Worked with technicians to increase sales per work order. Maintained customer

satisfaction, treating each customer as important as the last.

Assistant Service Manager

October 2005 to July 2008

Fort Wayne Acura – Fort Wayne, IN

Customer service. Scheduling appointments, Greeting and welcoming customers. Building repeat business and

customer satisfaction. Increased customer survey scores to above national average for several consistent months.

Store Manager

April 2005 to September 2005

Advance Auto – Angola, IN Managed day to day operations and supervised 16-20 employees. Recruited, hired,

trained, and promoted sales and profits. Maintained inventory control. Implemented policies and procedures to

provide excellent customer service.

Maintained visual displays, making sure plan o grams are new and fresh.

Store Manager/Regional Recruiter

March 1994 to January 2005

AutoZone Auto Parts – Fort Wayne, IN Managed several retail stores. Won President club award, for being one of the

companies top managers. Was promoted to regional recruiter, staffing stores in Indiana, Michigan, and Ohio. The last

position I held. I ran a store with 30 to 35 employees. Had 1.8 million in sales a year. Worked at recruitment and hiring

of bilinguals, to attract clientele. Maintained payroll cost, per company standards. Kept inventory controls in line.

Specialized Training

in Customer Service Training Skills Development. Fair Employment Practices, Cultural Diversity, Time Management,

Leadership Training. Kinney Shoe Corp. Management training program.

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