Customer Service Administrative Assistant

Lizet Angulo

**** *. ***** *****

La Puente, CA *1746

Cellular Telephone: 626-***-****

Summary of Objective Qualification:

To utilize my professional multi task skills with growth and gain of

knowledge to the different department needs.

Skills:

Microsoft Word Customer Service Alphabetic & Numeric Filing

Ten Key Outlook Power Points

Excel Supervisory Skills SAS

Campus Vue Citrix

Personal Strengths:

* Strong decision making, problem solving, analytical, research and

organizational skills

* Team player with effective motivational, interpersonal and

communication abilities

* Ability to coordinate, delegate and prioritize departmental work load

to meet deadlines

Work Experience:

12/15/08 - 02/21/2013 Los Angeles Job Corps Center Los

Angeles, CA

Compliance Coordinator

My responsibilities were to oversee the policies and analysis reports with

recommendation and measurements to remain in compliance; and review reports

that reflect retention and length of stay. Promoted from Trainer/Compliance

Supervisor, Residential Living Dept.; Attendance Specialist, Attendance

Dept.

10/03 - 07/10/2008 Everest College City of

Industry, CA

Student Services Coordinator

I worked in the Education Dept. the responsibilities are: Advisements

(Attendance & Academics), Advisor for Student Ambassador Program,

specializing in retention and attrition. Received promotion from

Registrar.

Educational Tutor (BMA & MIBC) As a Student

As a Federal Work Study Student, I had the opportunity to tutor students in

Business Management/Administrative Assistant, General Science (Anatomy and

Terminology) and Medical Insurance Billing and Coding. (Educational Tutor

(BMA & MIBC) WBL Student

01/1997 - 2/2000 East Valley Community Health Center Pomona, CA

Case Coordinator

Responsibilities of two clinics (West Covina and Pomona) in three programs:

TB, BBBCP (Mammograms) and Homeless (along with HIV clients). All three

programs were county and federal funding programs, which entailed reports

for statistics. Worked front desk and medical records clerk when needed,

and referred clients to other resources to meet their needs to other

agencies for: food, clothing, skill training and shelter.

Education:

August 2011 UCLA Los Angeles, CA

Network for Teaching Entrepreneurship

(NFTE) Continuing Education Certificate

07/08- 4/2010 Everest University Online Orlando,

Florida

Major: Business Administration/HR Master's Degree

(April 8 2010)

05/2005- 01/12/08 Florida Metropolitan University Tampa,

Florida

Higher Education Management 01/12/08

BS Degree

05/2003 - 10/2004 Bryman College City of

Industry, CA

Business Management Assistant

10/2004 AOS Degree

Medical Billing Specialist

01/2004 Certificate

08/1995 California State Polytechnic University Pomona, CA

Supervision

Certificate

4/87 Studio Seven Fashion Career College Covina, CA

Make Up Artist

Diploma

06/1982 North-West College West Covina,

CA

Medical Receptionist

Certificate

Professional Affiliations:

1997 - 2001 Board of Education Trustee La Puente, CA

Bassett Unified School District

Elected Office

2001 Awarded "Women of the Year"

Given by Congresswoman Grace Napolitano

2000 Awarded "Women of the Year"

Given by Senator Hilda Solis (now,

Secretary, Dept. of Labor)

2000 Awarded "Distinguished Women of the Year"

Given by YWCA, Los Angeles County

Organization Affiliation:

2012 Ladies Auxiliary, VWF Post #2070 Monrovia, CA

2013 Fraternal of Eagles, #2810 Azusa, CA

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