Sales Customer Service
Resume:
Kenneth R James
Kansas City, Missouri 64119
******@*******.***
Professional Summary
Accomplished hands on supervisory professional possessing sales management experience and proven success in sales
team facilitation, personnel supervision, retention and strategic planning
Area of Expertise
• Recruiting & Interviewing
• Team Facilitation
• Account Management
• Training & Development
• Client Relations
• Sales Development
• Financial Consulting
• Loan Origination
• Proposal Development
Career History
Citibank, Kansas City, Missouri 01/2012- Present
Customer Service/ Sales
• Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as
well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems
• Refer unresolved customer grievances to designated departments for further investigation
• Resolve customers' service or billing complaints by performing activities such as exchanging adjusting bills
Reliable Insurance Company, Kansas City, Missouri 12/2007- 12/2011
Sales Manager
• Eagerly resolve customer complaints regarding sales and service
• Oversee 3 local sales managers and their staffs
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Review operational records and reports to project sales and determine profitability
• Monitor customer preferences to determine focus of sales efforts
• Direct and coordinate activities involving sales of products, services, or other subjects of sale
• Confer with potential customers regarding personal needs and advise customers on types of products and
services to purchase
AIG/American General, Kansas City, Missouri 01/2006- 12/2007
Sales Manager
• Consult with company officials to develop methods and procedures to increase sales, expand markets, and
promote business
• Listen to and resolve customer complaints regarding services, products, or personnel
• Provide staff with assistance in performing difficult or complicated duties
• Monitor sales staff performance to ensure that goals are met
• Hire, train, and evaluate personnel
• Analyze details of sales territories to assess their growth potential and to set quotas
• Attend company meetings to exchange product information and coordinate work activities with other departments
• Plan and prepare work schedules, and assign employees to specific duties
Education and Certifications
Associate of Science, General Studies, Penn Valley Community College, Kansas City, Missouri
Charter Life Underwriter, American College, Bryn Mawr, Pennsylvania
Life Underwriter Training Council Fellow, American College, Bryn Mawr, Pennsylvania
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