Customer Service Training

Patrick D. Miller

***** **** ***** ******* ~ Ashburn, VA 20147

703-***-**** Home ? 571-***-**** Mobile ? ********@*******.***

Professional Experience

PepsiCo

Product Availability Manager - Cheverly, MD

1/07 - Present

. Develops and manages warehouse labor of $4MM while generating annual

sales of $100MM.

. Develops and manages AOP, P&L responsibility for warehouse.

. Managed out of stock (OOS) to 0.5% by forecasting production schedule and

daily shipment.

. Corrects excessive inventory issues by implementing daily and period

cycle counts, vendor returns

. Performs annual review for 14 supervisors while overseeing 120 indirect

hourly staff.

. Ensures entire facility is in compliant for OSHA, DOT, EPA and PepsiCo

regulations and standards, including administering training sessions,

monthly audits and regulations reporting.

. Spearheads AIB audit with 895 score from PY of 750 score.

. Reduced trucking costs by working with routing department to

consolidating daily deliveries in same geographic areas.

. Manages 5S, Kaizen, pull system, Kanban, and applies Lean systems for

continuous improvement.

. Maintains overall responsibility for inventory control, including

physical inventories, period & year-end close procedures, warehouse item

slotting and financial reporting.

Product Availability Supervisor - Chantilly, VA

4/00 - 1/07

. Managed annual labor of $1.7MM for warehouse operations

. Maintained warehouse Management systems

. Directed daily Inventory Center Operations, including Warehouse and

customer service.

. Accounted for all warehousing activities to include loading, receiving,

product rotation and inventory control for all items produced, purchased

and raw materials

. Developed and instituted best practices in all areas, ensuring that all

staff shares a customer-oriented vision of their roles.

. Lead and developed employees, ensuring safe, efficient and effective

operations.

. Provide leadership to ensure team meets or exceeds productivity

standards.

. Managed employee and labor relations by utilizing effective

investigatory, analytical, problem-solving, and communication skills.

. Scheduled personnel to ensure proper staffing and cost efficiency.

. Supervised facility's warehouse department including financial,

administrative, operational, human resource and team leadership

responsibilities for 20+ front-line employees.

. Ensured entire facility is compliant for AIB, OSHA, DOT, EPA and PepsiCo

regulations and standards, including administering training sessions,

monthly audits and regulations reporting.

. Reduced trucking costs by working with routing department to

consolidating daily deliveries in same geographic areas.

Dock Coordinator - Capitol Heights, MD 12/93 -

4/00

. Coordinated and ensured trucks were properly loaded with accurate

paperwork.

. Improved loading accuracy from 87% to 95.6%

. Delivered product via daily routes while maintaining a professional

relationship with all customers.

. Collected and processed all necessary paperwork on a daily basis.

. Ensured all DOT regulations and company safety standards were adhered to

on a daily basis, including performing pre-trip inspections and

maintaining DOT driver's logs.

Education

Associates of Arts in Business Administration ? Proposed graduation date ~

1/2014

Liberty University

Professional Achievements and Certifications

. 2013 - Completed Kaizen Leadership training.

. 2011 - Recipient of Circle of Excellence Award.

. 2010 - Recipient of Employee of the Year award.

Professional Training

. Working knowledge of NIS (National Inventory System), IPUM, APS (Accounts

Payable Systems), ERT reporting, Business Objects and various Internet-

bases dashboards, gateways and portals

. 1993 - 2013 Averaged 2-3 weeks of employee training that included: AIB,

Leadership, Affirmative Action, Hiring/Termination, Environmental,

Hazardous Spill Response, Legal/Ethical Business Issues, Forklift

Certification and Training, Lockout/Tag-out, DOT Rules and Regulations,

Personal Protective Equipment, Confined Spaces, Budgeting, Forecasting

and Employee Relations.

Contact this candidate