Bpo..Customer Service..Domestic Inbound...Assistant Manager
Resume:
N.RAVI KUMAR
Permanent address:
(AUTHPUR RATH MELA MAATH)
e-mail: ab6xky@r.postjobfree.com
Mobile No: 947-***-**** / 727-***-****
Objective:
A senior position in an organization where a strong track record of
expanding market share and strategic management is needed, accelerate the
growth of a professional business group, through continues application of
individual skills & competencies in its quest for marketing excellence.
Work experience:
CURRENT ORGANIZATION:
1. ASSISTANT MANAGER (OPERATIONS)
NET AMBIT INFOSOURCE AN E SERVICES PVT LTD
MARCH 2013 TO TILL DATE
PROCESS : DM (TELE-SALES)
2. TEAM LEADER
SERCO GLOBAL SERVICS LTD
JULY '09 TO FEB '13
PROCESS : BSNL INBOUND
3. ASSISTANT TEAM LEADER
SPARSH BPO SERVICES LTD ( NOW SERCO GLOBAL SERVICES)
SEPT '06 TO JUNE '09
PROCESS : BSNL INBOUND
4 CUSTOMER CARE EXECUTIVE
SPARSH BPO SERVICES LTD ( NOW SERCO GLOBAL
SERVICS
JUNE '05 TO AUG '06
PROCESS : BSNL INBOUND
About myself:
Vibrant, Dynamic, Enthusiastic, Self-Motivated and leader by nature is my
personality traits. Patience, Charm, diplomacy and tactfulness for
achieving goals and excellence are the part of me. I believe in "where
there is will there IS the way".
Personal Synopsis:
. A keen strategist with expertise in managing entire operations with
key focus on top line & bottom line profitability by ensuring optimal
utilization of resources.
. Attained proficiency in Business Development & 100% customer
satisfaction
Significant Accomplishments:
. Successfully handling operations for BSNL GSM SERVICE ( KOL AND ROB. )
. Consistence in Minimizing Attrition
. Consistence in minimizing Shrinkage at great level
. PORTIN more number of customers to BSNL with new offers and PLANS
under MNP.
Language known:
Read Write Speak
Hindi _/ _/
_/
English _/ _/ _/
Bengali _/
_/
Telugu _/ _/ _/
Educational Qualification:
Exams Passed Year of Passing Percentage of
Marks Institution's Name
MBA (MARKETING) 2012 70 %
Annamalai University
B.com (H) 2002 51%
Rastraguru Surendranath College, BKP
HIGHER SECONDARY 1999 58%
Mahadebananda Mahavidhyala
MATRICULATION 1997
45% Panisheola Indira
Smriti
Professional Qualification:
Programs/courses Year of passing Grade obtained
Institute/Organization
Tally Graduate 2006 "B"
YOUTH COMPUTER CENTER
Computers "o" level 2005 "B"
St. Xavier's Collage
Personal Detail
Name : N.RAVI KUMAR
Father's Name : Late N.SURYA RAO
Date of Birth : 6th Feb'1982
Nationality : Indian
Religion : Hindu
Marital status : UnMarried
Hobbies:
> Playing Cricket
> Watching Movies
> Surfing Net
> And other things that ignite my interest are...
Date:
Place: Signature:
:
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