Customer Service Maintenance
Resume:
MATTHEW D. KOENEMAN
LOUISVILLE, KENTUCKY 40214
HOME: 502-***-**** ● MOBILE: 760-***-****
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ROFESSIONAL PROFILE
Entry level technician WITH EXTENSIVE KNOWLEDGE AND EXPERIENCE IN THE maintenance INDUSTRY. OPERATED AND
repaired EQUIPMENT FROM THE LINE CIRCUIT LEVEL, TO THE CIRCUIT CONTROL AND SIGNAL FLOW. PROVIDED EFFECTIVE
MANAGEMENT OVERSIGHT. SKILLED AT CONTROLLING THE EFFICIENT FLOW OF SERVICES AND INFORMATION BETWEEN
CUSTOMERS IN ORDER TO MEET CUSTOMER REQUIREMENTS AND COMPANY CUSTOMER SERVICE PHILOSOPHY. DEMONSTRATED
EXCELLENCE THROUGH PERFORMANCE IMPROVEMENTS TO IMPROVE QUALITY, AND PRODUCTIVITY . DETERMINING THE BEST
USE OF TECHNOLOGIES TO ENSURE SPEED, CONVENIENCE AND BEST PERCEIVED VALUE AT THE LOWEST COST TO THE
CUSTOMER.
PROVEN
● LEADERSHIP SKILLS IN A HIGHLY CHALLENGING ENVIRONMENT REQUIRING STRONG COLLABORATION AND
INFLUENCING SKILLS.
UTILIZES
● ANALYTICAL AND PROBLEM-SOLVING SKILLS INCLUDING DATA EVALUATION, CONCLUSION PRESENTATION AND
SOLUTION IMPLEMENTATION.
Militarily trained on electrical and electronic theories, troubleshooting and repairs.
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DISPLAYS
● ADVANCED COMPUTER SKILLS FOR DATA PROCESSING, PARTICULARLY MICROSOFT ACCESS AND EXCEL.
TRAINS
● AND ENSURES ALL ASSIGNED EMPLOYEES ARE AWARE OF AND COMPLY WITH COMPANY, GOVERNMENT, AND
CUSTOMER POLICIES, PROCEDURES, AND REGULATIONS.
Working knowledge of citrix/mp2 program for inventory control purposes.
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ROFESSIONAL EXPERIENCE
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Facilities Technician 1
Amazon Jeffersonville, IN
March 22-Current
As a Tech 1 I was responsible for Daily Inspections and Preventative Maintenance on critical path conveyors and roller
assemblies. As well as routine maintenance on Intralox systems. Routinely troubleshot and Zebra Print engines and
printheads. Also responsible for tensioning and tracking belts.
W-4, Senior Warehouseman
UPS Konica Minolta brooks, KY
Sept. 2012-Jan.2013
As a W-4 ( Team leader ) I have learned to fully work, both the Connectship Program, and the Citrix Exceed Platform . I was
responsible for the daily walk through of the outbound conveyor system. I took the initiative to learn most of the ins and outs of
the chainlink program, which is our print apply shipping system, and to train other employees on how to operate it and clear
faults. Additionally I have been responsible for ensuring that 16 employees pick and ship thousands of dollars in product
orders daily. I oversaw any and all service changes or order cancellations as pushed forth by the customer were taken care
of in a timely manner.
W-2, Warehouseman
UPS Konica Minolta Brooks, KY
DEC. 2011-SEPT. 2012
As a W-2 I gained valuable experience with the Connectship Program while helping to ensure that product was shipped in a
timely manner on numerous occasions.
08/2003-
UNITED STATES MARINE CORPS
08/2011
TECHNICAL CONTROL MARINE- CAMP PENDLETON, CA–12/2008–7/2011
DUTIES INCLUDED TESTING OF CIRCUITS TO ENSURE CIRCUIT QUALITY IS MAINTAINED, REPAIR FAULTS OR DEGRADATION IN
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NETWORKS, AND MAINTAIN RECORDS ON ACTIVATION/DEACTIVATION OF COMMUNICATIONS LINKS.
TECHNICAL CONTROLLER
MARINES OPERATE AND MAINTAIN TECH CONTROL EQUIPMENT BY PERFORMING TASKS INCLUDING EQUIPMENT ADJUSTMENTS
AND REPLACING FAULTY COMPONENTS/PARTS with a basic operational knowledge of AC?DC circuits,
semiconductor devices power supplies and amplifiers, digital logic, basic soldering, and fiber optic
testing and repair.
MARINE CORPS INTEGRATED MAINTENANCE MANAGEMENT NON COMMISSIONED OFFICER- CAMP PENDLETON,
CA–12/2008–07/2011
MARINE CORPS INTEGRATED MAINTENANCE MANAGEMENT (MIMMS) NON COMMISSIONED OFFICER, AS THE
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MIMMS NCO I WAS RESPONSIBLE FOR MAINTAINING THE electronic EQUIPMENT OF MY PLATOON. I WAS RESPONSIBLE
ing and repairs from the line circuit level all the way up to full network transmissions in
FOR ALL TEST
compliance with established Preventative Maintenance measures.
QUALITY CONTROL NON COMMISSIONED OFFICER, AS THE QC NCO I WAS RESPONSIBLE FOR ENSURING ALL GEAR WAS IN
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WORKING ORDER UPON ITS RETURN FROM MAINTENANCE, OR TEMP LOANS. I ALSO MADE SURE ANY CONSISTENT PROBLEM
WITH THE GEAR WAS FIXED TO ENSURE THERE WAS NO DEGRADATION IN PERFORMANCE.
UNIT LEVEL CIRCUIT SWITCH OPERATOR MAINTAINER- CAMP LEJUNE, NC –06/2006 – 02/2008
HOLDING MILITARY OCCUPATIONAL SPECIALTY 0614 I OPERATED AND PERFORMED ORGANIZATIONAL MAINTENANCE ON SWITCHBOARD
3865 AND THE CENTRAL OFFICE AN/TTC-42. BOTH OF THESE SWITCHES ARE COMPUTER-CONTROLLED NODES FOR MULTIPLE VOICE AND
DIGITAL DATA TRUNKS/LINES. TYPICAL DUTIES INCLUDED INSTALLING AND INTERCONNECTING EQUIPMENT, PERFORMING LIMITED TECHNICAL
CONTROL OF THE VOICE/DATA NETWORK, AND UPDATING THE DATA BASE OR CRYPTO KEYS TO ENSURE RELIABLE, SECURE TELEPHONE SERVICE
FOR THE USER, and basic electronic/HVAC repair and maintenance.
DUCATION
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DIPLOMA – HART COUNTY HIGH SCHOOL MUNFORDVILLE, KY
BASIC ELECTRICAL AND ELECTRONICS 29 PALMS, CA
CORPORALS LEADERSHIP AL TAQADDUM, IRAQ
FIELD WIREMAN 29 PALMS, CA
TECHNICAL CONTROLLER 29 PALMS, CA
ULCS OPERATOR/MAINTAINER 29 PALMS, CA
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