Customer Service Sales

PATTY FISHER

Resum

***** ****** **** ****, **********, VA 23842 H: 804-***-**** patty-

******@*******.***

Summary

I have worked in the bookstore industry for 14 years. I handled regular

cash accounting, yearly store inventories, A/R accounts, orders and returns

of textbooks for three semesters a year.

Highlights

. Maintaining regular inventory

. Display resetting

. Active listener

. Team player

. Organized

. Cross-merchandising

. Shipping and receiving

Accomplishments

The location I managed received 8 excellent customer service recognitions

in the past 10 years. We also received the 5 year safety award.

Experience

As Petersburg Bookstore Manager between 06/1999 and 08/2013, I:

Designed displays to make the store experience interactive and engaging.

Displayed the appropriate signage for products and sales promotions.

Arranged items in favorable positions and areas of the store for optimal

sales.

Assisted with buying over the counter and communicating with retail

merchants.

Organized and located inventory and updated store spreadsheets.

Managed the purchasing process for the entire department.

Upheld stock levels and proper pricing for multiple product lines.

Authorized payment of invoices and return of merchandise.

Ran weekly and monthly strategy reports to analyze business trends and make

recommendations.

Managed vendor chargebacks and follow up.

Tracked shipping and weekly and monthly fallout.

Researched current and past business performance using online systems and

available reports.

Assisted in gathering and moving materials and equipment for the assigned

displays.

Effectively communicated and coordinated execution of the planogram with

store management.

Printed various labels and tags for all merchandise.

(This store was property of the Follett Higher Education Group)

Education

Associate of Arts: Criminal Justice / Social Service, earned in 1994

Halifax Community College, Weldon, NC, USA.

I double majored in criminal justice and social services, and earned an

associate's degree in those majors.

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