Customer Service Manager

Lisa Ann Medlin

281-***-**** ***********@*****.***

Objective: To utilize my diverse professional experience in a challenging logistics and/or customer service

position

Employment Experience:

Intsel Steel Distributors – Traffic Coordinator/Driver Manager – 9/10 to current

• Negotiate rates with outside carriers to minimize costs

• Supervised 15 drivers, maintaining DOT safety compliance

• Built multi stop routes meeting customer demands with all types of steel products

• Experienced Road Net, Stel Plan, Real Time Freight and Microsoft Office user

• Multi tasked, fast paced call environment crucial for great customer service

• Maintain all DTR, driver, carrier, truck and trailer files

• Responsible for Texas, Louisiana and Mississippi wide load permits

• Reconcile monthly credit card invoices

• Assist sales personnel with material deliveries

ECMD, Inc. – Traffic & Office Manager – 9/08 through 9/10

• Recruited and conducted employment interviews for open positions

• Calculated time for hourly employees daily and approved weekly payroll

• Purchased and maintained office supply inventory

• Primary key holder for Houston branch

• Approved all maintenance and repairs on all company equipment

• Processed ship confirms and stock transfers for inter company billing

• Routed all sales orders with JD Edwards routing system

• Maintained DTR and mileage for company vehicles and drivers

• Responsible for all disciplinary actions for my branch

Noble & Pitts / The Mason and Dixon Lines – Logistics Manager – 06/03 through 09/08

• FTL, LTL, Hazmat, Heavy haul and Refrigerated freight experience

• Entered sales order for agents

• Customer collections on past due invoices

• Scanned Material Test Reports upon receipt of material for Document Control

• Purchased and maintained office supply inventory

• Setup new carriers, vendors and 3rd party carriers

• Maintained 35 drivers daily and kept 3rd party carriers DOT compliant

• Assisted customers and agents with billing inquiries

Professional Skills:

• Microsoft Word

• Microsoft Outlook

• Microsoft Windows

• Microsoft Excel

• JD Edwards

• DOT Compliance

• Customer Service

• Logistics

• Transportation

• Recruiting

Education: A.A.S. Associates in Applied Science Degree – Northeast Alabama Community College

www.nacc.edu

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