Loan Default Adjustor-Loan Servicing
Resume:
Dolores Gibson
*** ***** ****** ****** *******, FL 32110
******@***.***
Objective
Recent finalization of the Construction Permanent Department within Wells
Fargo Bank N.A. has afforded me the opportunity to explore career options
in the fields of Default Servicing and Collections including Quality
Assurance.
Summary
. Experienced administrator with a proven ability in risk management
relating to real estate mortgage restructuring and negotiations including
successful short sale, deed in lieu and foreclosure workouts.
. Analytical assessment of borrower's credit and financial profile.
. Interaction with Legal/Attorneys in review and preparation of legal
documents and formulating litigation strategy.
. Excellent communication skills including patience and guidance with
borrower as we work towards a final resolution of their troubled loan,
inclusive of HAMP directive.
. Respected leader with excellent team building skills, training, guidance
and mentoring of team members to high performance. Integrity, leadership,
problem solving and making sound decisions are my strengths.
Professional Experience
WELLS FARGO BANK N.A., (fka Wachovia Mortgage FSB)
Construction Permanent -- (Capital Markets Division)
Jacksonville, Florida
Loan Adjustor 3 - Risk Management 01/2009 - 04/2013
Highlights:
Strategic member of an executive team that helped to create from inception
the Construction Permanent Asset Resolution/Loss Mitigation unit within the
Capital Markets division of Wells Fargo Bank N. A.
Resolution of acquired/distressed CMG/RERC (Credit Management
Group/Construction) Bank portfolio; approximate 300 loans which have been
properly resolved or moved to appropriate divisions within the Bank for
servicing. This resolution was in conjunction with the downsizing of Asset
Resolution department and major transformation due to employee departures.
Managed a portfolio of approximate 100 in process construction loan
mortgages in which borrowers are in process of losing home due to builder
issues or general delinquency.
Analyze borrower financial statements; negotiating with borrower in order
to recommend workout solutions. Counsel borrowers to help avoid
foreclosure & severe delinquency by means of: repayment plans, loan
modifications, charge offs, short sales and movement through CP HAMP
process review.
Assess risk to Bank through a careful review of the loan file, title update
and loan document review. Restructuring supervised loans; recovering
charged off loans and monitoring of loans that have been placed in OREO for
re-sale.
Initiate foreclosure; monitor bankruptcy and render assistance both to in
house and outside retained attorneys regarding all legal action, including
assistance in legal document preparation; assisting with discovery and
review and attendance at mediations or depositions required by the Court
system.
Responsible to train and mentor/guide transferred team members through
Asset Resolution/Loss Mitigation procedures.
Restructure of a commercial loan portfolio loaded on incorrect platform to
a consumer loan platform to which loan could be serviced properly.
Authorized to sign for MERS and had Bank signing authority as Vice
President Loan Documentation.
Closing Quality Analyst (Assistant Vice-President) 06/2007- 01/2009
Closing Quality analysts ensure overall performance in the mortgage loan
closing process.
Researches closing, documentation and regulatory issues from internal and
external audits.
Ensures loan level account escalations, accounting reporting
reconciliation, documentation quality exceptions, and incentive
discrepancies are resolved timely.
PRIME HOME MORTGAGE, INC. 06/1985 - 01/2007
Palm Coast, FL (formerly Palm Coast Mortgage / ITT)
AR Manager/Human Resources 08/2005 - 01/2007
Accounts receivable for mortgage loans sold on the Secondary Mortgage
Market, which included construction and serviced loan files.
Cash/checks/wire & warehouse line of credit transactions in excess of $6
million processed monthly.
Monthly bank statement reconciliation for 10 bank accounts.
Maintained HR, this included maintenance of employee personnel files,
insurance and benefits administration. Also payroll processing through
Paychex.
Loan Servicing Manager 07/1996 - 08/2005
Supervision and Management including training of approximate 10 loan
servicing personnel.
FHLMC & FNMA Seller/Servicer - achieving FHLMC Investor reporting Tier 1
rating.
Credit reporting, and payment processing of loan portfolio in excess of
2500 + loans
Escrow (T&I) and ARM analysis
1098 year end process and reporting to IRS
Construction related duties included; Coordinated and disbursed funds per
construction draw schedules to local home builders and developers.
Property inspections during some stages of the construction draw; approx
100+ Construction Perm loans in portfolio.
Notice to Owner, lien waivers & satisfaction of mortgage experience.
Quality Control Supervisor 09/1995 - 07/1996
Loan Servicing Delinquency/OREO 10/1992 - 09/1995
Secondary Market Assistant 07/1988 - 10/1992
Mortgage Loan Processor/Interviewer 06/1986 - 07/1988
Secretary 06/1985 -
06/1986
Education
South Sumter High School Bushnell, FL Class of 1979
Some college classes with Daytona State College Daytona Beach, FL
Relevant Skills
TCL, E-Car, Aetna Blast, See More Plus, FICS, Lexus Nexus
Microsoft: Excel, Word, MS Office, Outlook
Contact this candidate