Customer Service Medical Billing

Belem Ortiz

**** ******* ****** ***. *

Bell Gardens, CA 90201

C: 323-***-****

***********@*****.***

Summary

I am an extremely well-organized, professional and responsible person

seeking an employment opportunity where I can dedicate my time, education,

and skills to be a part of a team in a growing company.

Professional Experience

Customer Service-Hostess

July 2010 - Present

IHOP -Branches: Los Angeles/Compton, California

-Data entry of all orders in POS Systems

-Provided excellent customer service via telephone

-Greeting/Seating customers

Medical Biller (Externship & Hire)

May 2013 -July 2013

Azalie Medical Billing- Torrance, California

-Claims follow Up

-Data Entry

-Under the supervision of the senior biller, helped with billing and coding

-Customer service

Shift Leader

April 2007-December 2008

IHOP-San Diego, California

-Provided assistance with training for new hires

-Inputting of daily sales report into Microsoft Spreadsheet

-Extensive customer service and management assistance

Education

Career Colleges of America - South Gate, California

9/2012-6/2013

Medical Billing & Coding -Diploma (GPA 4.00)

Montgomery High School - San Diego, California

8/2004

Successfully fulfilled California State requirements for Diploma

Skills / Programs

Skills Programs

-Fluent in Spanish -Microsoft Word

-Type 40 WPM -Excel

-10 Key by touch -Outlook

-Basic knowledge of Referrals -Interpreting

Skills

-Insurance Claims / Contracts knowledge -Detail

Oriented

-Medicare / Medicaid -HCPCS Training

-Tricare -Dental Terminology

-Extensive Customer Service

-Medisoft

-HMO / PPO / IPA

-Basic knowledge of Ins.

Eligibility Verification

-ICD / CPT Coding

-Alpha/Numeric Filing-Accuracy

-Hospital Billing Procedures

-EHR/Dental Billing/Vital Signs

-CPR Certified / First Aid

-CMS 1500/UB04 Training

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