IT Manager

** ************* ****., **********, ** *****

732-***-**** (Cell) *******@*****.***

ANDY MOSCHONIKOLAKIS

I T H ELP DESK MANAGER

• High energy achiever with extensive hands-on technical experience and dynamic leadership skills, committed to quality results

• Strategically deliver cost effective technology solutions in alignment with corporate goals in high-growth, fast-paced environment

• Excel at strategic planning, building high-performance teams, and implementing best practice methodologies and processes

• Proven track record of improving delivery times and service levels while reducing costs and increasing system availability

iConsistently demanding and delivering excellence in Enterprise Management Systems and Operations iCapacity Planning

iInfrastructure Design & Implementation iEnterprise Architecture & Integration iProject Management

E XPERIENCE

iProcess Improvements & Best Practices iBudget Management iTeam Building & Talent Development

iData Center Management iCost Containment iChange Management

PEAPACK-GLADSTONE BANK BEDMINSTER, N J

Northern New Jersey Premier Bank and Wealth Investment Boutique catering to multimillion dollar customers and all their financial needs

IT Operations Support Manager December 2012 to Present

Maintain, optimize, and scale server and network infrastructure supporting the bank’s 23 branches and corporate

offices, servicing upwards of 500 employees and it’s many customers in a 24x7 environment

Administer and deploy Microsoft Active Directory and related services such as FSMO optimization, Group Policy,

DNS, and DHCP

Lead the virtualization initiative to reduce capital and operating expenses and drastically reduce maintenance

windows by 80% by leveraging Microsoft Hyper-V

Support proprietary banking applications in addition to Microsoft IIS and SQL Server, with an emphasis on security

Management of the bank’s Support Center, focusing on support of all infrastructure and applications issues with an

emphasis on mentoring and training the support staff to provide prompt but more importantly quality resolutions

Remediate and update antiquated backup and Disaster Recovery methodologies and document the associated

policies and procedures accordingly leveraging technologies such as Veeam software and de-duplication hardware

Continually maintain and improve Infrastructure with completed projects such a Single Sign on, Exchange 2010

Migration, Symantec Endpoint Protection GUP rollout to each branch, Active Directory normalization and Security

Groups implementations

S TS T IRE B RIDGEWATER, NJ

Largest Independent retail tire and automotive service company in the Northeast, with retail locations throughout New York, New Jersey, and

Pennsylvania

Senior IT Operations Engineer November 2011 – December 2012

Design and implement highly available, scalable infrastructure through the use of Hyper-V virtualization, decreasing

the physical server footprint by 60%, in turn drastically reducing operation costs and maximizing future via hardware

refresh cost avoidance

Developed an IT strategic roadmap and enterprise technical architecture to position the company for sustained and

rapid future growth

Manage IT Operations staff supporting the Corporate Headquarters, Warehouse, and Retail Branch Outlets,

instilling strong team dynamics and progressive goals to allow for a pro-active demeanor and strong work ethic

Deploy Microsoft SharePoint for use as the Corporate Intranet and collaboration tool for corporate business office

and 120 retail branches

Architect and implement Disaster Recovery solution in-line with business RTO and RPO objectives, which includes

revamping the entire backup infrastructure and updating policies and procedures accordingly

Re-Organized Technical/Helpdesk support for better response and resolution for companywide issues by

implementing new policies, procedures and ticket tracking tools

Construct and implement departmental processes, team building strategies, procedures, and documentation portal

to streamline daily operations, improve knowledge sharing, and establish documentation

ANDY MOSCHONIKOLAKIS PAGE 2

R MJM PRINCETON, NJ

G lobal International architectural practice with offices throughout Europe, the Middle East & Africa, Asia-Pacific, and the Americas

Senior Systems Engineer September 2009 – November 2011

Responsible for all IT Operations engineering and solutions for the RMJM North American Region consisting of 4

offices located throughout the East Coast and supporting 350 + people

Architect and deploy server virtualization solution leveraging Hyper-V in a clustered environment for all critical

production servers, in turn reducing costs, contributing to the company’s green initiative, and more importantly

providing a scalable, cost-effective server platform

Design and actualize Disaster Recovery solution, leveraging Microsoft Data Protection Manager (DPM) and

Doubletake software. Live replication of data throughout the four offices created up to the minute off-site backups

for each location with the ability for quick recovery for any of the 4 offices as needed

Improve and maintain Active Directory services, including LDAP structure and AD security, DNS, DHCP, GPO,

and FSMO role placement to provide a reliable and optimally performing infrastructure in a global environment

Administer and maintain Microsoft Exchange and BES environment

Led the successful migration from Exchange 2007 to Exchange 2010 in conjunction with server operating system

upgrades from Microsoft Windows Server 2003 to 2008

FRONT PORCH D IGITAL (FORMERLY FORMAL SYSTEMS AMERICA, INC.) MT. L AUREL, NJ

G lobal leader in content storage management (CSM) solutions and digital migration, providing offline conversion, migration, and

distribution of information in formats that are accessible via any digital platform.

IT Manager January 2004 – June 2009

Built the IT strategy, infrastructure, and team to support an aggressive business plan for this high-tech startup

Administer and troubleshoot Microsoft Windows environment, including Active Directory, DHCP, DNS, WSUS,

and Group Policy

Engineer and oversee the build-out of new state of the art Data Center in Corporate Headquarters, handling all

aspects of cooling, power, fire suppression, security and network infrastructure for redundant global connectivity

Plan and implement various hardware and software IT projects to fulfill global customer needs

Define, document, and implement Disaster Recovery, Backup, and Security policies

Develop IT procedures, train and manage IT staff and lead initiatives from proposal state to deployment

Forecast, prepare, and maintain capital and operating budgets for the department and projects

Established from the ground up the Technical Support groups with policies, procedures and tool needed to

maintain the proper response and resolution for the 24/7 live production customer needs on critical issues

FORMAL SYSTEMS AMERICA, I NC. MT. LAUREL, N J

Digital Media Archiving software company

Senior Network Administrator October 1999 – January 2004

Network Administrator October 1997 – October 1999

Manage, plan, design, implement, maintain and support the Microsoft Exchange, Active Directory, SUN, Cisco,

TCP/IP, WAN/LAN, UNIX Solaris system, Oracle database and Network security

Led the migration of Microsoft Exchange server and all associated user mailboxes from Exchange 5.5 to

Exchange 2000 in 2001, and from Exchange 2000 to Exchange 2003 in 2004

Manage all server, software, and network infrastructure for development and production environments

Design, implement, and support the WAN/LAN networks for connection of multiple company locations worldwide

Manage and maintained Cisco Routers, Switches, Pix Firewall and VPN concentrators

Design and implement Network security procedures, which include user monitoring (internal/external), intrusion

detection and response for unauthorized access to corporate networks

Manage and administer UNIX, Oracle Database for SUN servers, peripherals, and all end user workstations

Develop and deploy Corporate backup and Disaster Recovery procedures

ANDY MOSCHONIKOLAKIS PAGE 3

E DUCATION

1997 RUTGERS UNIVERSITY NEWARK, NJ

BACHELORS OF SCIENCE DEGREE IN COMPUTER SCIENCE

T ECHNICAL S KILLS

M ic r os of t H ype r - V

M ic r os of t Se r v e r C l us t er in g

M ic r os of t Sh ar e Po int

M ic r os of t Da t a P r ot e c t io n M a n a g e r

M ic r os of t S yst em C e nt er C o n f ig ur a t io n Ma n a g er ( S C C M)

M ic r os of t S yst em C e nt er O p e r at i on s Ma n a g e r ( S CO M)

M ic r os of t S yst em C e nt er V ir t u a l M ac h i n e M a n a g e r ( V M M)

V M wa r e v S p h e r e S e r v e r, v Ce n t e r, v Sp h e r e C lie nt

D o u bl et a k e F ile R e p l ic at i on

C o m p ut e r Ne t wo r k ing (W in do ws ) - L A N, W AN, TCP / I P,

C is c o A d m in is t r at ion – PI X Fir e wa ll, V P N C on ce nt r at o r, Ro ut er s a n d S wit ch es

M ic r os of t W ind o w s S e r v er 20 0 3 a n d 2 0 0 8 R 2 a dm in is t r a t io n

M ic r os of t Ex ch a ng e S er v e r 5. 5 . 2 0 0 0, 20 03, 2 0 0 7, 2 0 1 0

M ic r os of t Ac t iv e D ir e ct o r y, D HC P, DN S, a nd G r o u p Po lic y

M ic r os of t SQ L C lu s t er i ng

M K S A pp lic a t ion L if e C ycl e M a na g e m e n t u t il it y

O TR S O p e n S ou r c e B ug t ic k et t r ac k ing s yst e m f o r C u st o me r Te c h n ica l S u p po r t M a n a ge me n t

M ic r os of t Pr o je ct Ma n a g er

H ar d wa r e – D e ll P o w e r E d g e a n d I BM B la d e s er v e r s, S o n y P et a S it e a n d S t o r ag eT ek li br a r ie s,

SU N S p a r c s, Net a p p, D e ll E q ua llo g ics

Contact this candidate